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Windows XP SP3 upgrade problems


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#1 Scott Stoef

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Posted 29 June 2010 - 06:20 PM

I'm not sure if this is the correct place to post this, but I'm having issues with trying to install SP3 on my comptuer. I'm trying to install on a computer that I just recently reformatted and reinstalled windows XP SP2 on. I used windows update to make all of the security updates and the only thing left to do is install SP3. I ran it twice using the windows update version of SP3 and it fails at the same spot each time. I got online today and found a couple more MS articles on problems people were having. I found one individual who had the exact same problem and went to http://support.microsoft.com/kb/949377? to intall their fix, download the most recent version of SP3 and installed again. And guess what the bleeping thing stopped at the same location.

Right now I'm running the computer bare bones after the reinstall. I don't even have my video card drivers or anti-virus loaded (I know it is a risk) hoping that was causing a conflict.

I'm officially 0-4 in the SP3 install department and I'm hoping someone here can help me out. Here is a copy of my log file that I used to search the MS articles:

917.579: Copied file: C:\Program Files\messenger\online.wav
917.599: Copied file: C:\Program Files\messenger\newemail.wav
917.619: Copied file: C:\Program Files\messenger\newalert.wav
917.629: Copied file: C:\Program Files\messenger\msmsgs.exe
917.699: Copied file: C:\Program Files\messenger\msgslang.dll
917.759: Copied file: C:\Program Files\messenger\custsat.dll
918.170: DoInstallation: Installing assemblies with source root path: c:\b15603b8f3286e64768f\i386\
919.602: Error installing assemblies, GLE=14028
925.040: Unregistration of sprecovr successful
925.340: A component's file does not match the verification information present in the
component manifest.
932.931: Message displayed to the user: A component's file does not match the verification information present in the
component manifest.
932.931: User Input: OK
932.941: Service Pack 3 installation did not complete.

Select 'OK' to undo the changes that have been made.
936.867: Message displayed to the user: Service Pack 3 installation did not complete.

Select 'OK' to undo the changes that have been made.
936.867: User Input: OK
936.867: Starting process: C:\WINDOWS\$NtServicePackUninstall$\spuninst\spuninst.exe /~ -u -z
1417.538: Software Update Rollback has completed with return code 0xbc2. This rollback requires a reboot.
1417.538: Service Pack 3 installation did not complete.

Windows XP has been partially updated and may not work properly.
1426.361: Message displayed to the user: Service Pack 3 installation did not complete.

Windows XP has been partially updated and may not work properly.
1426.361: User Input: OK
1426.361: Update.exe extended error code = 0x36cc
1426.361: Update.exe return code was masked to 0x643 for MSI custom action compliance.


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#2 hamluis

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Posted 29 June 2010 - 07:27 PM

System manufacturer and model?

What media are you using to attempt the install?

Windows Xp Service Pack 3 (sp3) Information - http://www.bleepingcomputer.com/forums/t/146857/windows-xp-service-pack-3-sp3-information/

HP Instructions for SP3 - http://h10025.www1.hp.com/ewfrf/wc/documen...cname=c01452495

Dell - Installing SP3 - http://support.dell.com/support/topics/glo...&doclang=en

Dell - SP3 FAQ - http://support.dell.com/support/topics/glo...&doclang=en

Louis




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