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AV Security Suite


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2 replies to this topic

#1 lordandlife

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Posted 29 June 2010 - 12:43 PM

Hello- Have tried to follow prep instructions but won't let me open any programs(dds, defogger, etc), won't open in safe mode by F8 or run msconfig, won't let me download/open files from ext drive or networked pc's. What do I do to get started getting rid of this??

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#2 mpascal

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Posted 02 July 2010 - 11:07 PM

Hi lordandlife,

Welcome to Bleeping Computer!

My name is mpascal, and I will be helping you fix your problem.

Before we begin, I would like to make a few things clear so that we can fix your problem as efficiently as possible:
  • Be sure to follow all my instructions carefully! If there is anything you don't understand, don't hesitate to ask.
  • Please do not do anything or perform other steps unless I have asked you to do so.
  • Please make sure you post all logs I ask you to, and make sure that the entire log gets posted.
  • Don't attach any logs unless asked. Posting them in the forums will make them easier to analyze.
  • If you are unsure of how to reply, or need help with anything regarding the website, please look here.

Can you boot into safe mode at all? Do you have another computer you can transfer files with?

Edited by mpascal, 02 July 2010 - 11:07 PM.

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Stay with your topic! Topics that go 4 days without a reply will be closed. PM me to reopen.

Please don't PM asking for support. Post on the forums instead.

My help is free, but if you wish to donate and help continue my fight against malware, click here: Posted Image


#3 mpascal

mpascal

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Posted 11 July 2010 - 09:55 PM

Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.

Posted Image

Stay with your topic! Topics that go 4 days without a reply will be closed. PM me to reopen.

Please don't PM asking for support. Post on the forums instead.

My help is free, but if you wish to donate and help continue my fight against malware, click here: Posted Image





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