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gmer.exe scan crashed?


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#1 Timesaver78

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Posted 28 June 2010 - 05:57 PM

I have a new HP Pavillion dv7 with 4gb Ram, i7 820 dual core & 1280gb of memory and its does not run well.

I started the Malware tutorial and got to the gmer.exe scan when it said it could not complete the scan. When i hit the scan button agfain the whole computer crashed to a blue screen. I started the computer again and ran the scan again and it did the same but it shut down the scan window by itself straight away.

Where do i go from here?

Also i am running Kaspersky 2010 for virus.

Edited by Blade Zephon, 28 June 2010 - 06:51 PM.
Moved from Win 7 to AII. ~BZ


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#2 Blade

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Posted 28 June 2010 - 06:50 PM

Hello Timesaver78.

Please try the gmer scan again. This time, however, please uncheck the box marked Devices in addition to the other boxes you were asked to uncheck earlier.

Let me know if that doesn't work.

~Blade

Edited by Blade Zephon, 28 June 2010 - 06:50 PM.

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#3 Timesaver78

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Posted 28 June 2010 - 07:25 PM

Thanks for that it solved the problem.

#4 Blade

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Posted 28 June 2010 - 07:30 PM

:thumbsup:

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#5 Blade

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Posted 28 June 2010 - 07:51 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/325793/httpsearchgood-searchnet-google-virusrootkit-infection/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

~Blade
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