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Can boot to safe mode but not normally


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#1 General Anubis

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Posted 28 June 2010 - 04:12 PM

Hello everyone, and thanks in advance for any help offered.

First off, I'd like to say that this is not my computer, but rather the home computer of a co-worker. I am the IT Support Tech for all computer users within my company, so needless to say I can usually solve problems that come up without much trouble.

This computer has thrown me for a bit of a loop, though.

It is a Dell XPS.
OS: Windows Vista Home Premium (32bit)
CPU: Intel Core2 - 2.13GHz, 1066MHz Bus, 2MB Cache
RAM: 2.0GB, 667MHz Speed
HDD: SATA, 320GB

Alright - with all the specs out of the way, this computer will boot up no problem into Safe Mode, however when trying to boot normally, the computer goes through the loading screen (little bar in the middle of the screen with the green bar thing that slides across it) and then the screen just goes black, and you can clearly hear the hard drive stop spinning.

One thing that may or may not make a difference: I know the "crcdisk.sys" file (actually the file right after it) when starting with Vista is known to cause issues, and that is the file that shows up and hangs for just a little bit before booting up in Safe Mode (this doesn't prevent it from booting to Safe Mode, thankfully).

So far what I have tried:

Last Known Good Configuration (Never freaking works)
System restore to just before AND way before the problem started.
Built in boot repair tools
Ran Hard Drive diagnostics (passed with no problems)
Scoured the programs installed for any malware
Ran CCleaner on default settings
Ran MalwareBytes' Anti-Malware
Ran SUPERAntiSpyware
Ran Combofix

Really nothing malevolent was found on the computer, so I'm not sure what the issue is.

According to the owner of the computer, it has been doing this for about a week.

I really am at a loss here as to what this could be, and can't seem to find anyone who has had a similar problem on the net.

Any help is greatly appreciated!

If desired, I can post a few different log files.

-General Anubis

[EDIT]: I failed to mention when I first posted this: once the screen goes black, the computer will automatically restart after about 5-10 minutes.

Edited by General Anubis, 29 June 2010 - 03:03 PM.


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#2 hamluis

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Posted 29 June 2010 - 06:01 PM

Boot into safe mode.

Download/install BlueScreenView, http://www.nirsoft.net/utils/blue_screen_view.html.

Double-click BlueScreenView.exe file.

When scanning is done, Edit/Select All.

Then File/Save Selected Items.

Save the report as BSOD.txt.

Open BSOD.txt in Notepad, copy all content and paste it into your next reply.

Louis

#3 General Anubis

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Posted 30 June 2010 - 08:53 AM

Thanks for the attention, Louis!

Here you go (to avoid unnecessary clutter, I put it in a codebox):

[codebox]==================================================
Dump File : Mini062810-08.dmp
Crash Time : 6/28/2010 7:31:55 PM
Bug Check String :
Bug Check Code : 0x00000116
Parameter 1 : 0x973f63d0
Parameter 2 : 0x8b8bf9a0
Parameter 3 : 0x00000000
Parameter 4 : 0x00000002
Caused By Driver : nvlddmkm.sys
Caused By Address : nvlddmkm.sys+59a0
File Description : NVIDIA Compatible Windows Vista Kernel Mode Driver, Version 163.71
Product Name : NVIDIA Compatible Windows Vista Kernel Mode Driver, Version 163.71
Company : NVIDIA Corporation
File Version : 7.15.11.6371
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini062810-08.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6000
==================================================

==================================================
Dump File : Mini062810-01.dmp
Crash Time : 6/28/2010 11:19:21 AM
Bug Check String :
Bug Check Code : 0x00000116
Parameter 1 : 0x97bd6308
Parameter 2 : 0x8b4bf9a0
Parameter 3 : 0x00000000
Parameter 4 : 0x00000002
Caused By Driver : nvlddmkm.sys
Caused By Address : nvlddmkm.sys+59a0
File Description : NVIDIA Compatible Windows Vista Kernel Mode Driver, Version 163.71
Product Name : NVIDIA Compatible Windows Vista Kernel Mode Driver, Version 163.71
Company : NVIDIA Corporation
File Version : 7.15.11.6371
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini062810-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6000
==================================================[/codebox]

It would seem that the video card (or possibly chipset) driver is causing the issue - I'll get right on installing a new driver and get back to you on whether or not it fixed the problem!

That's a really great tool you've introduced me to, thank you very much!

Edited by General Anubis, 30 June 2010 - 09:01 AM.


#4 General Anubis

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Posted 30 June 2010 - 03:35 PM

Alright - well, it looks like it may have helped a little, but the root cause is still unknown.

After upgrading the driver to the newest version, the computer still goes to a black screen after the loading screen goes away, but now the hard drive does not stop spinning (a good sign, I think?).

Also, it no longer auto-restarts (apparently, installing a new driver has fixed the BSOD problem).

I assumed this was a resolution issue, but running windows in 640x480 does not solve the problem.

Well, I feel as if we have made progress, but I am still at a loss as to what to do next. Sadly, with no BSOD problem, BlueScreenView will be of no further help to us :/

As always, any insight is much appreciated.




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