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application crash upon start IE winrar, and others


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2 replies to this topic

#1 bacadmin

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Posted 28 June 2010 - 02:34 PM

when trying to open IE it crashes and then i get this event ID 1000

I can't seem to figure this one out.

windows 2003 server sp 2
IE 8
3.5 gig memory


Faulting application iexplore.exe, version 8.0.6001.18702, faulting module unknown, version 0.0.0.0, fault address 0x10001ac9.

Faulting application iexplore.exe, version 8.0.6001.18702, faulting module unknown, version 0.0.0.0, fault address 0x10003027.

Same when running winrar
Faulting application wrar393.exe, version 0.0.0.0, faulting module unknown, version 0.0.0.0, fault address 0x10003027.

this is a custom application that needto be run as well and crashes
Faulting application Update 10.3.8.26.exe, version 0.0.0.0, faulting module unknown, version 0.0.0.0, fault address 0x10003027.

they start to open and then just close

have run spybot s&d. and windows updates

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 3:26:17 PM, on 06/28/2010
Platform: Windows 2003 SP2 (WinNT 5.02.3790)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Symantec\Symantec Endpoint Protection\Smc.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\WINDOWS\system32\spoolsv.exe
E:\Symantec\Symantec Endpoint Protection Manager\ASA\win32\dbsrv9.exe
C:\Program Files\Symantec\Backup Exec\beremote.exe
C:\WINDOWS\system32\Dfssvc.exe
C:\Program Files\Symantec\Backup Exec\DLO\dlomaintsvcu.exe
C:\WINDOWS\System32\dns.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\inetsrv\inetinfo.exe
C:\WINDOWS\System32\ismserv.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Microsoft SQL Server\MSSQL.1\MSSQL\Binn\sqlservr.exe
C:\Program Files\Microsoft SQL Server\MSSQL.2\MSSQL\Binn\sqlservr.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\ntfrs.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Microsoft SQL Server\90\Shared\sqlbrowser.exe
C:\Program Files\Microsoft SQL Server\90\Shared\sqlwriter.exe
C:\Program Files\Symantec\Symantec Endpoint Protection\Rtvscan.exe
C:\hp\hpsmh\bin\smhstart.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\RealVNC\VNC4\WinVNC4.exe
C:\hp\hpsmh\bin\hpsmhd.exe
C:\WINDOWS\system32\CpqRcmc.exe
C:\hp\hpsmh\bin\rotatelogs.exe
C:\hp\hpsmh\bin\rotatelogs.exe
C:\WINDOWS\system32\tcpsvcs.exe
C:\hp\hpsmh\bin\hpsmhd.exe
C:\hp\hpsmh\bin\rotatelogs.exe
C:\hp\hpsmh\bin\rotatelogs.exe
C:\WINDOWS\system32\sysdown.exe
C:\WINDOWS\System32\svchost.exe
E:\Symantec\Symantec Endpoint Protection Manager\tomcat\bin\SemSvc.exe
c:\windows\system32\inetsrv\w3wp.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Symantec\Symantec Endpoint Protection\SmcGui.exe
C:\WINDOWS\system32\cpqteam.exe
C:\Program Files\VERITAS\VxUpdate\VxTaskbarMgr.exe
C:\Program Files\Keyscan7\Keyscan7CommWindow.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Mozilla Firefox\plugin-container.exe
C:\Documents and Settings\Administrator.SHCDC0\My Documents\Downloads\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = res://iesetup.dll/softAdmin.htm
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = res://iesetup.dll/softAdmin.htm
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://192.168.1.11
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O4 - HKLM\..\Run: [CPQTEAM] cpqteam.exe
O4 - HKLM\..\Run: [VxTaskbarMgr] C:\Program Files\VERITAS\VxUpdate\VxTaskbarMgr.exe
O4 - HKLM\..\Run: [KeyscanAutoRun] "C:\Program Files\Keyscan7\Keyscan7CommWindow.exe" KEYSCAN@001
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk.disabled
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = hq6.gghc.com
O17 - HKLM\Software\..\Telephony: DomainName = hq6.gghc.com
O17 - HKLM\System\CCS\Services\Tcpip\..\{AD803459-2993-45AC-93E7-067C1E88AE07}: NameServer = 4.2.2.2
O17 - HKLM\System\CCS\Services\Tcpip\..\{B40A14D2-0B6F-4495-B70A-10D6F82C2993}: NameServer = 192.168.4.21,68.87.73.242,68.87.71.226
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = hq.shc.org
O18 - Filter hijack: text/html - {2b04b50b-878c-44a5-926f-9bbf4a6a3359} - C:\WINDOWS\msvideo.dll
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
O23 - Service: Symantec Embedded Database (ASANYs_sem5) - iAnywhere Solutions, Inc. - E:\Symantec\Symantec Endpoint Protection Manager\ASA\win32\dbsrv9.exe
O23 - Service: Backup Exec Remote Agent for Windows Systems (BackupExecAgentAccelerator) - Symantec Corporation - C:\Program Files\Symantec\Backup Exec\beremote.exe
O23 - Service: Backup Exec Agent Browser (BackupExecAgentBrowser) - Symantec Corporation - C:\Program Files\Symantec\Backup Exec\benetns.exe
O23 - Service: Backup Exec Device & Media Service (BackupExecDeviceMediaService) - Symantec Corporation - C:\Program Files\Symantec\Backup Exec\pvlsvr.exe
O23 - Service: Backup Exec Job Engine (BackupExecJobEngine) - Symantec Corporation - C:\Program Files\Symantec\Backup Exec\bengine.exe
O23 - Service: Backup Exec Server (BackupExecRPCService) - Symantec Corporation - C:\Program Files\Symantec\Backup Exec\beserver.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: HP ProLiant Remote Monitor Service (CpqRcmc) - Hewlett-Packard Company - C:\WINDOWS\system32\CpqRcmc.exe
O23 - Service: Backup Exec DLO Administration Service (DLOAdminSvcu) - Symantec Corporation - C:\Program Files\Symantec\Backup Exec\DLO\DLOAdminSvcu.exe
O23 - Service: Backup Exec DLO Maintenance Service (DLOMaintenanceSvc) - Symantec Corporation - C:\Program Files\Symantec\Backup Exec\DLO\dlomaintsvcu.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: Remote Packet Capture Protocol v.0 (experimental) (rpcapd) - CACE Technologies - C:\Program Files\WinPcap\rpcapd.exe
O23 - Service: Symantec Endpoint Protection Manager (semsrv) - Symantec Corporation - E:\Symantec\Symantec Endpoint Protection Manager\tomcat\bin\SemSvc.exe
O23 - Service: Symantec Management Client (SmcService) - Symantec Corporation - C:\Program Files\Symantec\Symantec Endpoint Protection\Smc.exe
O23 - Service: Symantec Network Access Control (SNAC) - Symantec Corporation - C:\Program Files\Symantec\Symantec Endpoint Protection\SNAC.EXE
O23 - Service: SolarWinds TFTP Server - SolarWinds - C:\Program Files\SolarWinds\TFTPServer\SolarWinds TFTP Server.exe
O23 - Service: Symantec Endpoint Protection (Symantec AntiVirus) - Symantec Corporation - C:\Program Files\Symantec\Symantec Endpoint Protection\Rtvscan.exe
O23 - Service: HP ProLiant System Shutdown Service (sysdown) - Compaq Computer Corporation - C:\WINDOWS\system32\sysdown.exe
O23 - Service: HP System Management Homepage (SysMgmtHp) - Hewlett-Packard Company - C:\hp\hpsmh\bin\smhstart.exe
O23 - Service: VNC Server Version 4 (WinVNC4) - RealVNC Ltd. - C:\Program Files\RealVNC\VNC4\WinVNC4.exe

--
End of file - 8653 bytes

Edited by Blade Zephon, 28 June 2010 - 03:26 PM.
Move to Logs forum. ~BZ


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#2 schrauber

schrauber

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Posted 02 July 2010 - 11:38 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE



Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.


  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and re-enable all active protection when done.
-- If you encounter any problems, try running GMER in Safe Mode.
regards,
schrauber

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#3 schrauber

schrauber

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Posted 06 July 2010 - 02:43 PM

Due to the lack of feedback, this topic is now closed.
If you need this topic reopened, please PM a staff member and we will reopen it for you (include the address of this thread in your request). This applies to the original topic starter only. Everyone else with similar problems, please start a new topic.
regards,
schrauber

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If I've not posted back within 48 hrs., feel free to send a PM with your topic link. Thank you!

If I have helped you then please consider donating to continue the fight against malware Posted Image




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