Posted 28 June 2010 - 01:55 PM
Hi, I was trying to fix my mom's computer:
Original problem: Computer would not boot, would just run the load screen and then reboot.
The computer is running windows XP home, she doesn't want to lose her media, downloads, settings/ things already on the computer, so that's why I didn't do a complete re-installation. But we've ran into a bit of a problem, we get the error:
"The software you are installing for this hardware: NVIDIA Geforce4 MX420 (Microsoft Corporation) has not passed Windows logo testing to verify its compatibility with Windows XP.
Continuing your installation of this software may impair or destabilize the correct operation of your system either immediately or in the future. Microsoft strongly recommends that you stop this installation now and contact the hardware vendor for software that has passed Windows Logo testing."
That error comes up when I'm trying to repair using the WIndows Install CD that came with her computer when it's 'installing devices.'
Not sure if this is a problem because she has the service packs installed or what? For now I've given her a Linux OS on a CD to run, but was hoping there was a way we could fix this without a complete re-install.
Thanks a lot for your help and time