I dealt with this for a couple of weeks during which I was finally able to get registered on AVG's forum and they started helping me. They had me do quite a few scans and things and finally asked me to delete a registry key. The key wouldn't let me delete it so they had me download Avenger to try but it didn't work. After that they haven't given me any more advice on what to do. I still have the two infections on my computer causing IE to run all the time.
A couple of days ago someone on The PC Guide posted to me and said I would need to run ComboFix. I downloaded it and ran it (and now realize it was a mistake.) It told me to disable AVG which I did. I ran it CF then I had a fake antivirus program on my computer. (I'm not saying it came from CF but from having my AVG disabled.) After a bit I was able to get the fake antivirus software off my computer but then none of my AV or spyware programs will update, Trend Micro Housecall is unable to establish an internet connection, even my LOTRO can't connect.
So this is where I am. First I need to fix whatever is blocking things from connecting to the internet then I still have the two infections I started with that I need to get rid of. I hope this is clear and understandable. So many things have happened and my computer (which I normally keep scanned and clean) is in a mess!! I desperately want to fix it and not have to reformat because I have a work program on it that has to be remotely installed and I would lose work time waiting for them to reinstall it if I had to do that.
I have Win XP Pro
Can someone please help me with this?
Thank you, Paula
I'm editing to update. I had to disable "use a proxy server" and that fixed my issue with not connecting to the internet. So, now that's solved. I just need to work on the two infections that keep coming back.
Edited by Paula320, 28 June 2010 - 04:14 PM.