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AV security, BSoD, google redirect


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#1 pillows

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Posted 27 June 2010 - 04:40 PM

Hi,

I am having trouble with my desktop, Window XP, SP3. It was first infected with AV security. I tried System Restore to one or two days ago. Didn't work that well, because at the same time, I have BSoD (0x7e). I could only entered safe mode if I pressed ESC to stop SPTD.sys (I do not have Daemon tools or alcohol). After I renamed sptd.sys and sptdxxx.sys, now I could start windows without BSoD.

I used Malwarebytes to scan the computer and removed a few infections. I also used SuperAntiApyware and SpyBot to scan the computer and did a few more cleaning. But even with all these, I still found a few problems

1. I cannot connect to windowsupdate.com (both firefox and IE)
2. I get redirected when I search on google (I tried to search for anti-virus scan); somehow the first time I clicked on one of those links, it seems ok, I got to the right website (for example, AVG). But when I went back and click again, it started to redirect me to other websites (for example, AVG was redirected to stopzilla).
3. when I connected to Pandasecurity and housecall.trendmicro.com, my firefox popped another tab "208.94.233.34 go.php" which I found very suspicious.

Oh, and earlier when I found this redirection problem persists, I used malwarebytes to scan it again. It found Trojan.Dropper. But when I tried to delete it, the computer froze and I had to reboot it. But after that, I scanned it with malwarebytes and found nothing (the log attached).

I also attached the log files from HijackThis (I just did another scan) and two others logs of Malware scan in the past two days.

Please help. I am this close to give up this desktop and thinking about re-install.

Thanks.

I would also like to add some information. Adobe reader was somehow invoked (by those websites perhaps) during these occurrences, even though I did not open any pdf files or download any pdf files at that time.

Merged posts. ~ OB

Attached Files


Edited by Orange Blossom, 29 June 2010 - 09:33 PM.


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#2 schrauber

schrauber

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Posted 02 July 2010 - 11:32 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE



Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.


  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and re-enable all active protection when done.
-- If you encounter any problems, try running GMER in Safe Mode.
regards,
schrauber

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If I've not posted back within 48 hrs., feel free to send a PM with your topic link. Thank you!

If I have helped you then please consider donating to continue the fight against malware Posted Image

#3 schrauber

schrauber

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Posted 06 July 2010 - 02:38 PM

Due to the lack of feedback, this topic is now closed.
If you need this topic reopened, please PM a staff member and we will reopen it for you (include the address of this thread in your request). This applies to the original topic starter only. Everyone else with similar problems, please start a new topic.
regards,
schrauber

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If I've not posted back within 48 hrs., feel free to send a PM with your topic link. Thank you!

If I have helped you then please consider donating to continue the fight against malware Posted Image




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