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Acer erecovery error


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#1 westwoodside

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Posted 27 June 2010 - 03:40 PM

Hi there
I have an acer Aspire laptop 5920G, it is about 4 years old with Vista Home Premium

I've used the installed Acer Erecovery backup program regularly when prompted by the application.
After the last backup all backup points has disappeared - it shows no backup points exist
Prior to this backup there were a number of points shown by the log.
The D data drive is about 1/3 full

As far as Acer goes my laptop dies not exist so I can't email their support site.
Could you suggest what I can do to access these points please?

Any help greatfully accepted.

Westwoodside

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#2 westwoodside

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Posted 02 July 2010 - 03:13 PM

Although there has been no response so far can I add some more info here?
Looking at drive D there is a hidden folder: erData.
In a sub folder there is one call Images.This clearly holds all the backup files, date stamped over the life time of my machine.

I've tried Acer support but there is no way of posting a question since the site all revolves around current machines.
Any suggestions please?

Westwoodside.

#3 hamluis

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Posted 02 July 2010 - 03:48 PM

Since this is a laptop...any instruction, repair options, etc...must come from the manufacturer.

That means that you must rely upon their recovery/restore options for any insight into what transpires when you elect to do a recovery/restore, using their procedures.

http://support.acer.com/acerpanam/manuals/...920_Eng_OLM.pdf. Page 82 starts the data on eRecovery.

IMO...unless a user has a similar laptop...he/she is unlikely to reply to your situation.

Louis

#4 westwoodside

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Posted 02 July 2010 - 04:17 PM

Thanks for this. I've a copy of this, sadly it tells little other than use it. It looks as if my only way forward is to find a way to contact their customer support.




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