Posted 26 June 2010 - 11:53 PM
Ah, yes ... I've seen this before. First of all, which Av program is telling you that this process is infected? What has been happening to you prior to the occurrence of the prompt? Anything noticeable? What operating system are you using? You could try using the SFC /scannow utility, also called system file checker, and see if that file can be replaced. There is an article here on this site on how to use it. I can't give you the direct link at the moment, but you could search for it in the tutorials section. The lack of ability to boot into safe mode is caused by the deletion of the registry entry that allows the system to perform that task. The good news is that this entry can be restored. Try going to another computer and searching google or bing for it. It'll come up as a .reg file, and then when downloaded, you can right-click on it and say merge with the registry. You'll be asked for confirmation. let it through. Hope this helps.
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