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AV Suite - ComboFix


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#1 eccolo

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Posted 26 June 2010 - 08:46 PM

Ran ComboFix to successfully (?) remove AV Suite. Computer is no longer hijacked.

But, now when surfing internet with IE8, even trusted sites, as often as not I get the message "Cannot display the webpage." Sometime, if I click again, the page will display. Sometimes not.

Repeatedly tried using Microsoft Automated Troubleshooting Service to resolve the issue, but get message that the it "failed to install." and to try again later. Turned off Popup blocker, Disconnected Firewall and AntiVirus applications but get same message.

This makes me wonder if AV Suite virus left some residual issue.

Any suggestions?

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#2 boopme

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Posted 26 June 2010 - 11:04 PM

Hello,I 've moved this to the Am I Infected forum as you may still be.

Let;s take a further look.
Next run ATF and SAS: If you cannot access Safe Mode,run in normal ,but let me know.

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.

Please ask any needed questions,post logs and Let us know how the PC is running now.
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#3 eccolo

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Posted 27 June 2010 - 02:05 PM

Thanks for moving my post to the correct place. I am a first time user.

Before trying the fix you explained, I want to point out I am running XP Professional 32-bit and use IE as my browser. Also, am using AVG. Does that chnage anything you recommended?

Appreciate the help.

#4 boopme

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Posted 27 June 2010 - 04:13 PM

All Good.. Run em
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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