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Cannot connect to Windows Update.


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#1 zamiac

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Posted 26 June 2010 - 08:40 PM

Hello,
The computer is a Toshiba laptop with XP, it was infected with AV Anti virus ,I followed the removal instructions from this site and it appears to have gone,thanks, I subsequently found that the computer cannot access the Windows update site it is running IE8 and says"Internet Explorer cannot display the web page" I have tried to access it from the Security Centre and from within the Microsoft site , it has no problem going to any other Microsoft page, I have tried it in safe mode and with add-ons removed ,I installed Firefox ,it says nothing but does not go to the site, Firefox will go to other Microsoft sites with no problem , any suggestions appreciated. Thanks.

EDIT: Moved from XP to Am I Infected forum ~ Hamluis.

Edited by hamluis, 27 June 2010 - 06:27 AM.


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#2 hamluis

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Posted 26 June 2010 - 08:47 PM

Hi :thumbsup:.

What model Toshiba?

Can you access your installed AV program website for updates? Update your AV program from within XP?

Go Start/Run...type regedit. What happens?

Louis

Edited by hamluis, 27 June 2010 - 06:26 AM.


#3 zamiac

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Posted 26 June 2010 - 10:55 PM

Hello Louis,
Thanks for your reply, the computer is a Toshiba satellite A100, it has Microsoft Security Essentials I am unable to access the site, the first Google search found the site but selecting it took me to a totally unrelated site (furniture removals), the second attempt gave me the Internet explorer cannot etc.,it will not update from within XP. The registry editor appears to open OK.
Regards John.




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