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"Computer restarted unexpectedly....windows installation cannot proceed" installation loop.


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7 replies to this topic

#1 hockeymidget8

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Posted 26 June 2010 - 12:45 PM

Hello. I'm not sure if this is the correct forum for this topic but I think it is.

I have a Toshiba Satellite laptop running Windows 7. Recently I made the decision to restore my system to "out-of-the-factory" settings using the Toshiba program that came with the computer to do this. This went well.

when this was done, the computer restarted, and after the normal start-up screen, it began installing windows.

About halfway through this process, my brother decided it would be funny to turn off the computer in the middle of the installation.

when I turned the computer back on, it went to the windows installation again, but very soon an error message came up saying

"the computer restarted unexpectedly or encountered an unexpected error. windows installation cannot proceed. To install Windows, click "OK" to restart the computer, and then restart the installation."

However, after pressing OK, the computer restarts, but the same error message comes up, leaving me in a loop.

So is there anything I can do to fix this? Or does my brother owe me a new computer?

Btw I don't care about losing data, I have everythign backed-up on an external hard drive.

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#2 coxchris

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Posted 26 June 2010 - 01:40 PM

I think you need to reformat C: (delete the partition) and (redo partition) using ntfs drive and restart the installation. Do you have a OS Windows Disk?

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#3 hockeymidget8

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Posted 26 June 2010 - 01:43 PM

No, the laptop did not come with one.

#4 hockeymidget8

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Posted 26 June 2010 - 01:47 PM

I read some other thigns about going into command prompt and deleteing the current boot.ini and then having windows recompile it, but I'm not sure how to get to comman prompt other than choosing "safe mode with command prompt", and when I try that an error message comes up sayign that windows intallation cannot be competed in safe mode...

#5 MrBruce1959

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Posted 26 June 2010 - 03:12 PM

Have you tried booting from the windows 7 dvd and choose install, once you choose this selection, it should show you the drives map and ask where you want to install windows, it might list the previous install and ask if you want to install over it, if it does, choose that option.

If you really need a boot disk to execute the Fdisk command, you can find those by googling boot disk or try this web site http://www.bootdisk.com/bootdisk.htm I tested a few of the files for Viruses and malware, they came back clean, but recheck these as well with your own virus scanner just to be safe.

You would be using fdisk to access the partitions to view them and delete them, no need to format, since windows will do that for you when it installs.
Good luck.
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#6 hockeymidget8

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Posted 26 June 2010 - 06:14 PM

k, problem solved. I just downloaded a windows restore disk .iso from elsewhere and used it. all good.

#7 MrBruce1959

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Posted 26 June 2010 - 09:57 PM

k, problem solved. I just downloaded a windows restore disk .iso from elsewhere and used it. all good.

OK glad to hear things are working out.

Good luck with your installation and hope all goes well! :huh: :huh:
Welcome to Bleeping Computer! :welcome:
New Members: Please click here for the Bleeping Computer Forum Board Rules
 
My Career Involves 37 Years as an Electronics Repair Technician, to Which I am Currently Retired From.

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#8 jake gardner

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Posted 05 February 2013 - 02:00 AM

I was trying to find a fix for this for ages because i had just built an image and it was doing this anyway i found how to get passed this on this blog post http://heresjaken.com/the-computer-restarted-unexpectedly-or-encountered-an-unexpected-error-during-installation-of-windows/




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