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Possible Infection (E-Mail?)


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#1 paulegt

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Posted 26 June 2010 - 09:20 AM

Hi all, my father says his e-mail has been sending people in his address book e-mails without his knowledge.
We only found out when 1 person e-mailed back saying we may have a virus!

Some help on where to start would be great.

Our computer is kept upto date as often as is possible i believe and the virus scanner and firewall are always on.

Thanks for your help in advance
Paul

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#2 paulegt

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Posted 29 June 2010 - 06:53 PM

Have i posted this request for help in the right section?
Thanks

#3 boopme

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Posted 30 June 2010 - 12:58 PM

Hello, most likely he needs to change his passwords and reset the router...

Next run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware (v1.46) and save it to your desktop.
Before you save it rename it to say zztoy.exe


alternate download link 1
alternate download link 2
MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
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#4 paulegt

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Posted 02 July 2010 - 09:56 AM

Hi thanks for your reply, I have done a scan and nothing has shown up at all. Is this good news?

Do i need to get him to change password then unplug the BT homehub and re-boot it?

#5 boopme

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Posted 02 July 2010 - 12:53 PM

Do i need to get him to change password then unplug the BT homehub and re-boot it?


Yes it appears someone is riding your router. Probably by chance but you need to shake them off by changing the passwords and resetting.

Edited by boopme, 02 July 2010 - 12:56 PM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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