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Vista business freezes on laptop


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#1 eswede

eswede

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Posted 26 June 2010 - 03:10 AM

I have a HP Laptop 6730b.

It has worked fine since I bought it a year ago or so.

A couple of weeks ago it suddently froze after a reboot. Normally it is otherwise always on.

I can reboot the laptop and after a couiple of minutes it freezes. Nothing reacts. The cursor moves but no reaction to any clicks. Also no reaction to Ctrl-Alt-Delete and not possible to start the Taskmanager or anything else. I have to shut down with the physical button.

I can start the laptop in error safe mode and it does not freeze. However, of course, I don't have full functionality.

I have tried to restore to previous points in time with no positive result. The problem remains.

I have updated during these problems to SP 2, but problem remains the same.

Today I have tried to run Norman_Malware_Cleaner, but it freezes in normal mode and can't start in errorsafe mode.

Other information:
Processor: Intel Core 2 Duo CPU P8600, 2,40 Ghz
RAM: 4,00 Gb
32 bits operating system, Windows Vista Business


Can anybody help? I am lost ...

Einar

Edited by eswede, 26 June 2010 - 03:12 AM.


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#2 hamluis

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Posted 26 June 2010 - 02:42 PM

Have you considered...the possibility of overheating?

In any case...

Boot into safe mode.

Download/install BlueScreenView, http://www.nirsoft.net/utils/blue_screen_view.html.

Double-click BlueScreenView.exe file.

When scanning is done, Edit/Select All...then File/Save Selected Items. Save the report as BSOD.txt.

Open BSOD.txt, using Notepad...copy all content and paste it into your next reply.

Louis




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