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HTTP Tidserv Request 2 virus - computer infected

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13 replies to this topic

#1 ringwood


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Posted 25 June 2010 - 07:17 PM

Hi, I'm running Windows XP and I have Norton Internet Security 2009. Since last night I've been getting notices from Norton "A recent attempt to attack your computer was blocked". In the Norton history log the Risk name is: HTTP Tidserv Request 2. I'm not sure what to do next. Norton scans don't find anything. The attacks occur several per hour. I did run Windows Malicious Software tool, and it found 2 things (a Trojan and something else...Aleuron?? I think), one of which it couldn't remove. I'm now keeping the computer disconnected from the internet until resolved. Please advise. Thanks!

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#2 ringwood

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Posted 27 June 2010 - 11:37 AM

Hi. I just wanted to add some additional info about what's happening. I am still getting blocked warnings from Norton (the risk names are both HTTPS Tidserv Request and HTTPS Tidserv Request 2), and it seems to be when I do a search through Google - in addition, Google will sometimes redirect me to a site I didn't intend to go to. I have been trying to stay off the internet for now, but unfortunately, I rely on my computer for banking, etc and need to use it to some extent. I have been browsing through forum postings, and I see several other people with similar problems - I would like to follow through the steps suggested to them, but am a bit scared to do so in case my situation differs...Help please. Thanks! :thumbsup:

#3 boopme


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Posted 27 June 2010 - 10:26 PM

Run a full system scan in safe mode with the latest Norton definitions. Then unplug the network connection and reboot the computer. Does the backdoor.tidserv detection come up again? If so, then we need to search for another undetected process on your computer.

Now run TDDS Killer
Please read carefully and follow these steps.
  • Download TDSSKiller and save it to your Desktop.
  • Extract its contents to your desktop and make sure TDSSKiller.exe (the contents of the zipped file) is on the Desktop itself, not within a folder on the desktop.
  • Go to Start > Run (Or you can hold down your Windows key and press R) and copy and paste the following into the text field. (make sure you include the quote marks) Then press OK. (If Vista, click on the Vista Orb and copy and paste the following into the Search field. (make sure you include the quotation marks) Then press Ctrl+Shift+Enter.)

    "%userprofile%\Desktop\TDSSKiller.exe" -l C:\TDSSKiller.txt -v

  • If it says "Hidden service detected" DO NOT type anything in. Just press Enter on your keyboard to not do anything to the file.
  • It may ask you to reboot the computer to complete the process. Allow it to do so.
  • When it is done, a log file should be created on your C: drive called "TDSSKiller.txt" please copy and paste the contents of that file here.

Next run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware (v1.46) and save it to your desktop.
Before you save it rename it to say zztoy.exe

alternate download link 1
alternate download link 2
MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
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#4 ringwood

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Posted 28 June 2010 - 06:25 PM

Hi Boopme!

Thanks so much for your help. I tried running a scan in safe mode as suggested, and I was still getting blocked messages. I ran TDDS Killer and it came up with a root kit infection - I will attach the log with this message. BUT...Last night, I had to get on the net to access some banking information and to download MBAM (which I was going to try this morning) and forgot to disconnect from the net afterwards. This morning I woke up to find that I can longer use Internet Explorer - it keeps locking up on me. I used Windows Task Manager to close the window, but I also noticed something called 'SysFader' in the task manager window too, which I've never seen before (and can't get rid of). Anyway, after fiddling around trying to get IE to work, I decided to restart my computer and that won't work either - the system just sits there and hangs. I did get a couple of 'End Program' windows come up - the first one I didn't catch, but the second one said 'MCI Command Handling Window'...(whatever that is!), but nothing happens beyond that. The computer won't restart, and I haven't tried turning it off manually (At this point, I'm worried I'm going to make things worse)...I'm feeling like the biggest idiot in the universe at this moment for not disconnecting from the net, and I'm oretty concerned that my computer has been compromised. At any rate, I'm now wondering if I should go ahead and run MBAM as directed and see what happens. (Hopefully something good!) I just wanted to let you know the situation before I proceed...Thanks again for you help! Maybe you could advise me on my next step? I'm using my sister-in-law's laptop for a day or so until this is figured out....

C17:56:27:968 6028 TDSS rootkit removing tool May 31 2010 10:39:48
17:56:27:968 6028 ================================================================================
17:56:27:968 6028 SystemInfo:

17:56:27:968 6028 OS Version: 5.1.2600 ServicePack: 3.0
17:56:27:968 6028 Product type: Workstation
17:56:27:968 6028 ComputerName: JULIE
17:56:27:968 6028 UserName: Administrator
17:56:27:968 6028 Windows directory: C:\WINDOWS
17:56:27:968 6028 Processor architecture: Intel x86
17:56:27:968 6028 Number of processors: 4
17:56:27:968 6028 Page size: 0x1000
17:56:27:968 6028 Boot type: Normal boot
17:56:27:968 6028 ================================================================================
17:56:28:656 6028 Initialize success
17:56:28:656 6028
17:56:28:656 6028 Scanning Services ...
17:56:28:718 6028 Raw services enum returned 360 services
17:56:28:734 6028
17:56:28:734 6028 Scanning Drivers ...
17:56:30:625 6028 ACPI (8fd99680a539792a30e97944fdaecf17) C:\WINDOWS\system32\DRIVERS\ACPI.sys
17:56:30:671 6028 ACPIEC (9859c0f6936e723e4892d7141b1327d5) C:\WINDOWS\system32\drivers\ACPIEC.sys
17:56:30:750 6028 aec (8bed39e3c35d6a489438b8141717a557) C:\WINDOWS\system32\drivers\aec.sys
17:56:30:843 6028 AFD (7e775010ef291da96ad17ca4b17137d7) C:\WINDOWS\System32\drivers\afd.sys
17:56:30:984 6028 Arp1394 (b5b8a80875c1dededa8b02765642c32f) C:\WINDOWS\system32\DRIVERS\arp1394.sys
17:56:31:234 6028 AsIO (663f2fb92608073824ee3106886120f3) C:\WINDOWS\system32\drivers\AsIO.sys
17:56:31:328 6028 Aspi32 (54ab078660e536da72b21a27f56b035b) C:\WINDOWS\system32\drivers\aspi32.sys
17:56:31:390 6028 AsyncMac (b153affac761e7f5fcfa822b9c4e97bc) C:\WINDOWS\system32\DRIVERS\asyncmac.sys
17:56:31:468 6028 atapi (9f3a2f5aa6875c72bf062c712cfa2674) C:\WINDOWS\system32\DRIVERS\atapi.sys
17:56:31:625 6028 ati2mtag (3e70faa23844e60111b21014bd8069ea) C:\WINDOWS\system32\DRIVERS\ati2mtag.sys
17:56:31:875 6028 AtiHdmiService (41c8f0eda10da14378d304c20ba6e558) C:\WINDOWS\system32\drivers\AtiHdmi.sys
17:56:31:921 6028 Atmarpc (9916c1225104ba14794209cfa8012159) C:\WINDOWS\system32\DRIVERS\atmarpc.sys
17:56:32:015 6028 audstub (d9f724aa26c010a217c97606b160ed68) C:\WINDOWS\system32\DRIVERS\audstub.sys
17:56:32:140 6028 Beep (da1f27d85e0d1525f6621372e7b685e9) C:\WINDOWS\system32\drivers\Beep.sys
17:56:32:343 6028 BHDrvx86 (76154fa6a742c613b44bb636b1a7c057) C:\WINDOWS\System32\Drivers\NIS\1008000.029\BHDrvx86.sys
17:56:32:625 6028 cbidf2k (90a673fc8e12a79afbed2576f6a7aaf9) C:\WINDOWS\system32\drivers\cbidf2k.sys
17:56:32:859 6028 ccHP (8973ff34b83572d867b5b928905ad5ac) C:\WINDOWS\System32\Drivers\NIS\1008000.029\ccHPx86.sys
17:56:33:031 6028 Cdaudio (c1b486a7658353d33a10cc15211a873b) C:\WINDOWS\system32\drivers\Cdaudio.sys
17:56:33:171 6028 Cdfs (c885b02847f5d2fd45a24e219ed93b32) C:\WINDOWS\system32\drivers\Cdfs.sys
17:56:33:281 6028 Cdrom (1f4260cc5b42272d71f79e570a27a4fe) C:\WINDOWS\system32\DRIVERS\cdrom.sys
17:56:33:765 6028 Disk (044452051f3e02e7963599fc8f4f3e25) C:\WINDOWS\system32\DRIVERS\disk.sys
17:56:34:125 6028 dmboot (d992fe1274bde0f84ad826acae022a41) C:\WINDOWS\system32\drivers\dmboot.sys
17:56:35:171 6028 dmio (7c824cf7bbde77d95c08005717a95f6f) C:\WINDOWS\system32\drivers\dmio.sys
17:56:35:453 6028 dmload (e9317282a63ca4d188c0df5e09c6ac5f) C:\WINDOWS\system32\drivers\dmload.sys
17:56:35:796 6028 DMusic (8a208dfcf89792a484e76c40e5f50b45) C:\WINDOWS\system32\drivers\DMusic.sys
17:56:36:359 6028 drmkaud (8f5fcff8e8848afac920905fbd9d33c8) C:\WINDOWS\system32\drivers\drmkaud.sys
17:56:36:843 6028 eeCtrl (089296aedb9b72b4916ac959752bdc89) C:\Program Files\Common Files\Symantec Shared\EENGINE\eeCtrl.sys
17:56:38:000 6028 EraserUtilRebootDrv (850259334652d392e33ee3412562e583) C:\Program Files\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys
17:56:38:500 6028 Fastfat (38d332a6d56af32635675f132548343e) C:\WINDOWS\system32\drivers\Fastfat.sys
17:56:38:875 6028 Fdc (92cdd60b6730b9f50f6a1a0c1f8cdc81) C:\WINDOWS\system32\DRIVERS\fdc.sys
17:56:39:109 6028 Fips (d45926117eb9fa946a6af572fbe1caa3) C:\WINDOWS\system32\drivers\Fips.sys
17:56:39:296 6028 Flpydisk (9d27e7b80bfcdf1cdd9b555862d5e7f0) C:\WINDOWS\system32\DRIVERS\flpydisk.sys
17:56:39:515 6028 FltMgr (b2cf4b0786f8212cb92ed2b50c6db6b0) C:\WINDOWS\system32\drivers\fltmgr.sys
17:56:39:671 6028 Fs_Rec (3e1e2bd4f39b0e2b7dc4f4d2bcc2779a) C:\WINDOWS\system32\drivers\Fs_Rec.sys
17:56:39:734 6028 Ftdisk (6ac26732762483366c3969c9e4d2259d) C:\WINDOWS\system32\DRIVERS\ftdisk.sys
17:56:39:781 6028 GEARAspiWDM (8182ff89c65e4d38b2de4bb0fb18564e) C:\WINDOWS\system32\DRIVERS\GEARAspiWDM.sys
17:56:39:843 6028 Gpc (0a02c63c8b144bd8c86b103dee7c86a2) C:\WINDOWS\system32\DRIVERS\msgpc.sys
17:56:39:921 6028 HDAudBus (573c7d0a32852b48f3058cfd8026f511) C:\WINDOWS\system32\DRIVERS\HDAudBus.sys
17:56:39:953 6028 hidusb (ccf82c5ec8a7326c3066de870c06daf1) C:\WINDOWS\system32\DRIVERS\hidusb.sys
17:56:40:125 6028 HTTP (f80a415ef82cd06ffaf0d971528ead38) C:\WINDOWS\system32\Drivers\HTTP.sys
17:56:40:406 6028 i8042prt (4a0b06aa8943c1e332520f7440c0aa30) C:\WINDOWS\system32\DRIVERS\i8042prt.sys
17:56:40:828 6028 IDSxpx86 (231c3f6d5c520e99924e1e37401a90c4) C:\Documents and Settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\Norton\Definitions\ipsdefs\20100625.001\IDSxpx86.sys
17:56:41:171 6028 Imapi (083a052659f5310dd8b6a6cb05edcf8e) C:\WINDOWS\system32\DRIVERS\imapi.sys
17:56:41:968 6028 IntcAzAudAddService (eb5608fd4f2961517ac9f5cac88b023b) C:\WINDOWS\system32\drivers\RtkHDAud.sys
17:56:42:593 6028 intelppm (8c953733d8f36eb2133f5bb58808b66b) C:\WINDOWS\system32\DRIVERS\intelppm.sys
17:56:42:687 6028 Ip6Fw (3bb22519a194418d5fec05d800a19ad0) C:\WINDOWS\system32\drivers\ip6fw.sys
17:56:42:796 6028 IpFilterDriver (731f22ba402ee4b62748adaf6363c182) C:\WINDOWS\system32\DRIVERS\ipfltdrv.sys
17:56:42:906 6028 IpInIp (b87ab476dcf76e72010632b5550955f5) C:\WINDOWS\system32\DRIVERS\ipinip.sys
17:56:42:984 6028 IpNat (cc748ea12c6effde940ee98098bf96bb) C:\WINDOWS\system32\DRIVERS\ipnat.sys
17:56:43:046 6028 IPSec (23c74d75e36e7158768dd63d92789a91) C:\WINDOWS\system32\DRIVERS\ipsec.sys
17:56:43:125 6028 IRENUM (c93c9ff7b04d772627a3646d89f7bf89) C:\WINDOWS\system32\DRIVERS\irenum.sys
17:56:43:187 6028 isapnp (77386113c15593299118d013e6bbecef) C:\WINDOWS\system32\DRIVERS\isapnp.sys
17:56:43:187 6028 Suspicious file (Forged): C:\WINDOWS\system32\DRIVERS\isapnp.sys. Real md5: 77386113c15593299118d013e6bbecef, Fake md5: 05a299ec56e52649b1cf2fc52d20f2d7
17:56:43:187 6028 File "C:\WINDOWS\system32\DRIVERS\isapnp.sys" infected by TDSS rootkit ... 17:56:44:046 6028 Backup copy found, using it..
17:56:44:140 6028 will be cured on next reboot
17:56:44:265 6028 Kbdclass (463c1ec80cd17420a542b7f36a36f128) C:\WINDOWS\system32\DRIVERS\kbdclass.sys
17:56:44:312 6028 klmd23 (67e1faa88fb397b3d56909d7e04f4dd3) C:\WINDOWS\system32\drivers\klmd.sys
17:56:44:343 6028 kmixer (692bcf44383d056aed41b045a323d378) C:\WINDOWS\system32\drivers\kmixer.sys
17:56:44:468 6028 KSecDD (b467646c54cc746128904e1654c750c1) C:\WINDOWS\system32\drivers\KSecDD.sys
17:56:44:515 6028 MHNDRV (7f2f1d2815a6449d346fcccbc569fbd6) C:\WINDOWS\system32\DRIVERS\mhndrv.sys
17:56:44:562 6028 mnmdd (4ae068242760a1fb6e1a44bf4e16afa6) C:\WINDOWS\system32\drivers\mnmdd.sys
17:56:44:656 6028 Modem (dfcbad3cec1c5f964962ae10e0bcc8e1) C:\WINDOWS\system32\drivers\Modem.sys
17:56:44:671 6028 Mouclass (35c9e97194c8cfb8430125f8dbc34d04) C:\WINDOWS\system32\DRIVERS\mouclass.sys
17:56:44:718 6028 mouhid (b1c303e17fb9d46e87a98e4ba6769685) C:\WINDOWS\system32\DRIVERS\mouhid.sys
17:56:44:750 6028 MountMgr (a80b9a0bad1b73637dbcbba7df72d3fd) C:\WINDOWS\system32\drivers\MountMgr.sys
17:56:44:875 6028 MREMP50 (9bd4dcb5412921864a7aacdedfbd1923) C:\PROGRA~1\COMMON~1\Motive\MREMP50.SYS
17:56:44:937 6028 MRESP50 (07c02c892e8e1a72d6bf35004f0e9c5e) C:\PROGRA~1\COMMON~1\Motive\MRESP50.SYS
17:56:44:968 6028 MRxDAV (11d42bb6206f33fbb3ba0288d3ef81bd) C:\WINDOWS\system32\DRIVERS\mrxdav.sys
17:56:45:031 6028 MRxSmb (f3aefb11abc521122b67095044169e98) C:\WINDOWS\system32\DRIVERS\mrxsmb.sys
17:56:45:093 6028 Msfs (c941ea2454ba8350021d774daf0f1027) C:\WINDOWS\system32\drivers\Msfs.sys
17:56:45:125 6028 MSKSSRV (d1575e71568f4d9e14ca56b7b0453bf1) C:\WINDOWS\system32\drivers\MSKSSRV.sys
17:56:45:156 6028 MSPCLOCK (325bb26842fc7ccc1fcce2c457317f3e) C:\WINDOWS\system32\drivers\MSPCLOCK.sys
17:56:45:171 6028 MSPQM (bad59648ba099da4a17680b39730cb3d) C:\WINDOWS\system32\drivers\MSPQM.sys
17:56:45:250 6028 mssmbios (af5f4f3f14a8ea2c26de30f7a1e17136) C:\WINDOWS\system32\DRIVERS\mssmbios.sys
17:56:45:343 6028 MTsensor (d48659bb24c48345d926ecb45c1ebdf5) C:\WINDOWS\system32\DRIVERS\ASACPI.sys
17:56:45:375 6028 Mup (2f625d11385b1a94360bfc70aaefdee1) C:\WINDOWS\system32\drivers\Mup.sys
17:56:45:515 6028 NAVENG (83518e6cc82bdc3c3db0c12d1c9a2275) C:\Documents and Settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\Norton\Definitions\VirusDefs\20100627.003\NAVENG.SYS
17:56:45:593 6028 NAVEX15 (85cf37740fe06c7a2eaa7f6c81f0819c) C:\Documents and Settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\Norton\Definitions\VirusDefs\20100627.003\NAVEX15.SYS
17:56:45:750 6028 NDIS (1df7f42665c94b825322fae71721130d) C:\WINDOWS\system32\drivers\NDIS.sys
17:56:45:765 6028 NdisTapi (1ab3d00c991ab086e69db84b6c0ed78f) C:\WINDOWS\system32\DRIVERS\ndistapi.sys
17:56:45:812 6028 Ndisuio (f927a4434c5028758a842943ef1a3849) C:\WINDOWS\system32\DRIVERS\ndisuio.sys
17:56:45:843 6028 NdisWan (edc1531a49c80614b2cfda43ca8659ab) C:\WINDOWS\system32\DRIVERS\ndiswan.sys
17:56:45:859 6028 NDProxy (6215023940cfd3702b46abc304e1d45a) C:\WINDOWS\system32\drivers\NDProxy.sys
17:56:45:890 6028 NetBIOS (5d81cf9a2f1a3a756b66cf684911cdf0) C:\WINDOWS\system32\DRIVERS\netbios.sys
17:56:45:921 6028 NetBT (74b2b2f5bea5e9a3dc021d685551bd3d) C:\WINDOWS\system32\DRIVERS\netbt.sys
17:56:45:953 6028 NIC1394 (e9e47cfb2d461fa0fc75b7a74c6383ea) C:\WINDOWS\system32\DRIVERS\nic1394.sys
17:56:45:968 6028 Npfs (3182d64ae053d6fb034f44b6def8034a) C:\WINDOWS\system32\drivers\Npfs.sys
17:56:46:000 6028 Ntfs (78a08dd6a8d65e697c18e1db01c5cdca) C:\WINDOWS\system32\drivers\Ntfs.sys
17:56:46:062 6028 Null (73c1e1f395918bc2c6dd67af7591a3ad) C:\WINDOWS\system32\drivers\Null.sys
17:56:46:109 6028 NVENETFD (7d275ecda4628318912f6c945d5cf963) C:\WINDOWS\system32\DRIVERS\NVENETFD.sys
17:56:46:171 6028 nvgts (fa740e97a0fe36e368c2299d9f3c01c1) C:\WINDOWS\system32\DRIVERS\nvgts.sys
17:56:46:187 6028 nvnetbus (b64aacefad2be5bff5353fe681253c67) C:\WINDOWS\system32\DRIVERS\nvnetbus.sys
17:56:46:218 6028 NwlnkFlt (b305f3fad35083837ef46a0bbce2fc57) C:\WINDOWS\system32\DRIVERS\nwlnkflt.sys
17:56:46:250 6028 NwlnkFwd (c99b3415198d1aab7227f2c88fd664b9) C:\WINDOWS\system32\DRIVERS\nwlnkfwd.sys
17:56:46:281 6028 ohci1394 (ca33832df41afb202ee7aeb05145922f) C:\WINDOWS\system32\DRIVERS\ohci1394.sys
17:56:46:296 6028 Parport (5575faf8f97ce5e713d108c2a58d7c7c) C:\WINDOWS\system32\DRIVERS\parport.sys
17:56:46:328 6028 PartMgr (beb3ba25197665d82ec7065b724171c6) C:\WINDOWS\system32\drivers\PartMgr.sys
17:56:46:375 6028 ParVdm (70e98b3fd8e963a6a46a2e6247e0bea1) C:\WINDOWS\system32\drivers\ParVdm.sys
17:56:46:390 6028 PCI (a219903ccf74233761d92bef471a07b1) C:\WINDOWS\system32\DRIVERS\pci.sys
17:56:46:421 6028 PCIIde (ccf5f451bb1a5a2a522a76e670000ff0) C:\WINDOWS\system32\DRIVERS\pciide.sys
17:56:46:453 6028 Pcmcia (9e89ef60e9ee05e3f2eef2da7397f1c1) C:\WINDOWS\system32\drivers\Pcmcia.sys
17:56:46:500 6028 pcouffin (5b6c11de7e839c05248ced8825470fef) C:\WINDOWS\system32\Drivers\pcouffin.sys
17:56:46:593 6028 PptpMiniport (efeec01b1d3cf84f16ddd24d9d9d8f99) C:\WINDOWS\system32\DRIVERS\raspptp.sys
17:56:46:640 6028 PSched (09298ec810b07e5d582cb3a3f9255424) C:\WINDOWS\system32\DRIVERS\psched.sys
17:56:46:671 6028 Ptilink (80d317bd1c3dbc5d4fe7b1678c60cadd) C:\WINDOWS\system32\DRIVERS\ptilink.sys
17:56:46:718 6028 PxHelp20 (617accada2e0a0f43ec6030bbac49513) C:\WINDOWS\system32\Drivers\PxHelp20.sys
17:56:46:781 6028 RasAcd (fe0d99d6f31e4fad8159f690d68ded9c) C:\WINDOWS\system32\DRIVERS\rasacd.sys
17:56:46:812 6028 Rasl2tp (11b4a627bc9614b885c4969bfa5ff8a6) C:\WINDOWS\system32\DRIVERS\rasl2tp.sys
17:56:46:828 6028 RasPppoe (5bc962f2654137c9909c3d4603587dee) C:\WINDOWS\system32\DRIVERS\raspppoe.sys
17:56:46:843 6028 Raspti (fdbb1d60066fcfbb7452fd8f9829b242) C:\WINDOWS\system32\DRIVERS\raspti.sys
17:56:46:875 6028 Rdbss (7ad224ad1a1437fe28d89cf22b17780a) C:\WINDOWS\system32\DRIVERS\rdbss.sys
17:56:46:906 6028 RDPCDD (4912d5b403614ce99c28420f75353332) C:\WINDOWS\system32\DRIVERS\RDPCDD.sys
17:56:47:062 6028 rdpdr (15cabd0f7c00c47c70124907916af3f1) C:\WINDOWS\system32\DRIVERS\rdpdr.sys
17:56:47:109 6028 RDPWD (6728e45b66f93c08f11de2e316fc70dd) C:\WINDOWS\system32\drivers\RDPWD.sys
17:56:47:140 6028 redbook (f828dd7e1419b6653894a8f97a0094c5) C:\WINDOWS\system32\DRIVERS\redbook.sys
17:56:47:156 6028 Secdrv (90a3935d05b494a5a39d37e71f09a677) C:\WINDOWS\system32\DRIVERS\secdrv.sys
17:56:47:203 6028 serenum (0f29512ccd6bead730039fb4bd2c85ce) C:\WINDOWS\system32\DRIVERS\serenum.sys
17:56:47:218 6028 Serial (cca207a8896d4c6a0c9ce29a4ae411a7) C:\WINDOWS\system32\DRIVERS\serial.sys
17:56:47:234 6028 Sfloppy (8e6b8c671615d126fdc553d1e2de5562) C:\WINDOWS\system32\drivers\Sfloppy.sys
17:56:47:265 6028 splitter (ab8b92451ecb048a4d1de7c3ffcb4a9f) C:\WINDOWS\system32\drivers\splitter.sys
17:56:47:296 6028 sr (76bb022c2fb6902fd5bdd4f78fc13a5d) C:\WINDOWS\system32\DRIVERS\sr.sys
17:56:47:375 6028 SRTSP (e81f6caeab9ad5732e94c07c97866aa2) C:\WINDOWS\System32\Drivers\NIS\1008000.029\SRTSP.SYS
17:56:47:421 6028 SRTSPX (e28de499d942b08058bffac69d4122b6) C:\WINDOWS\system32\drivers\NIS\1008000.029\SRTSPX.SYS
17:56:47:468 6028 Srv (89220b427890aa1dffd1a02648ae51c3) C:\WINDOWS\system32\DRIVERS\srv.sys
17:56:47:484 6028 swenum (3941d127aef12e93addf6fe6ee027e0f) C:\WINDOWS\system32\DRIVERS\swenum.sys
17:56:47:515 6028 swmidi (8ce882bcc6cf8a62f2b2323d95cb3d01) C:\WINDOWS\system32\drivers\swmidi.sys
17:56:47:609 6028 SymEFA (d0885f6e24259a6c65e68d6ad749910a) C:\WINDOWS\system32\drivers\NIS\1008000.029\SYMEFA.SYS
17:56:47:687 6028 SymEvent (a54ff04bd6e75dc4d8cb6f3e352635e0) C:\WINDOWS\system32\Drivers\SYMEVENT.SYS
17:56:47:734 6028 SYMFW (1e825026436c4eac3e1a11d1e9c33f2c) C:\WINDOWS\System32\Drivers\NIS\1008000.029\SYMFW.SYS
17:56:47:750 6028 SYMIDS (7a20b7d774ef0f16cf81b898bfeca772) C:\WINDOWS\System32\Drivers\NIS\1008000.029\SYMIDS.SYS
17:56:47:781 6028 SymIM (c6db9f873b09c63f5cb1de10c08bf6f9) C:\WINDOWS\system32\DRIVERS\SymIM.sys
17:56:47:812 6028 SymIMMP (c6db9f873b09c63f5cb1de10c08bf6f9) C:\WINDOWS\system32\DRIVERS\SymIM.sys
17:56:47:828 6028 SYMNDIS (5ab7d00ea6b7a6fcd5067c632ec6f039) C:\WINDOWS\System32\Drivers\NIS\1008000.029\SYMNDIS.SYS
17:56:47:875 6028 SYMTDI (e4fa8bbb96e314e9508865de1a767538) C:\WINDOWS\System32\Drivers\NIS\1008000.029\SYMTDI.SYS
17:56:47:953 6028 sysaudio (8b83f3ed0f1688b4958f77cd6d2bf290) C:\WINDOWS\system32\drivers\sysaudio.sys
17:56:48:000 6028 Tcpip (9aefa14bd6b182d61e3119fa5f436d3d) C:\WINDOWS\system32\DRIVERS\tcpip.sys
17:56:48:046 6028 TDPIPE (6471a66807f5e104e4885f5b67349397) C:\WINDOWS\system32\drivers\TDPIPE.sys
17:56:48:078 6028 TDTCP (c56b6d0402371cf3700eb322ef3aaf61) C:\WINDOWS\system32\drivers\TDTCP.sys
17:56:48:109 6028 TermDD (88155247177638048422893737429d9e) C:\WINDOWS\system32\DRIVERS\termdd.sys
17:56:48:140 6028 Udfs (5787b80c2e3c5e2f56c2a233d91fa2c9) C:\WINDOWS\system32\drivers\Udfs.sys
17:56:48:234 6028 Update (402ddc88356b1bac0ee3dd1580c76a31) C:\WINDOWS\system32\DRIVERS\update.sys
17:56:48:343 6028 USBAAPL (1df89c499bf45d878b87ebd4421d462d) C:\WINDOWS\system32\Drivers\usbaapl.sys
17:56:48:421 6028 usbehci (65dcf09d0e37d4c6b11b5b0b76d470a7) C:\WINDOWS\system32\DRIVERS\usbehci.sys
17:56:48:437 6028 usbhub (1ab3cdde553b6e064d2e754efe20285c) C:\WINDOWS\system32\DRIVERS\usbhub.sys
17:56:48:453 6028 usbohci (0daecce65366ea32b162f85f07c6753b) C:\WINDOWS\system32\DRIVERS\usbohci.sys
17:56:48:484 6028 usbprint (a717c8721046828520c9edf31288fc00) C:\WINDOWS\system32\DRIVERS\usbprint.sys
17:56:48:546 6028 usbscan (a0b8cf9deb1184fbdd20784a58fa75d4) C:\WINDOWS\system32\DRIVERS\usbscan.sys
17:56:48:578 6028 USBSTOR (a32426d9b14a089eaa1d922e0c5801a9) C:\WINDOWS\system32\DRIVERS\USBSTOR.SYS
17:56:48:578 6028 VgaSave (0d3a8fafceacd8b7625cd549757a7df1) C:\WINDOWS\System32\drivers\vga.sys
17:56:48:625 6028 VolSnap (4c8fcb5cc53aab716d810740fe59d025) C:\WINDOWS\system32\drivers\VolSnap.sys
17:56:48:671 6028 vsbus (b541d018051d6cb7309e9db731acefb0) C:\WINDOWS\system32\DRIVERS\vsb.sys
17:56:48:718 6028 vserial (9ed8171a7f8872bc2aec427feb23f6f3) C:\WINDOWS\system32\DRIVERS\vserial.sys
17:56:48:750 6028 Wanarp (e20b95baedb550f32dd489265c1da1f6) C:\WINDOWS\system32\DRIVERS\wanarp.sys
17:56:48:781 6028 wdmaud (6768acf64b18196494413695f0c3a00f) C:\WINDOWS\system32\drivers\wdmaud.sys
17:56:48:828 6028 WS2IFSL (6abe6e225adb5a751622a9cc3bc19ce8) C:\WINDOWS\System32\drivers\ws2ifsl.sys
17:56:48:890 6028 WudfPf (f15feafffbb3644ccc80c5da584e6311) C:\WINDOWS\system32\DRIVERS\WudfPf.sys
17:56:48:921 6028 WudfRd (28b524262bce6de1f7ef9f510ba3985b) C:\WINDOWS\system32\DRIVERS\wudfrd.sys
17:56:48:937 6028 Reboot required for cure complete..
17:56:49:078 6028 Cure on reboot scheduled successfully
17:56:49:078 6028
17:56:49:078 6028 Completed
17:56:49:078 6028
17:56:49:078 6028 Results:
17:56:49:078 6028 Registry objects infected / cured / cured on reboot: 0 / 0 / 0
17:56:49:078 6028 File objects infected / cured / cured on reboot: 1 / 0 / 1
17:56:49:078 6028
17:56:49:078 6028 KLMD(ARK) unloaded successfully

#5 boopme


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Posted 28 June 2010 - 07:35 PM

Hello,yes run MBam if you can.. I want to tell you this as you do banking here.
This infection allows hackers to remotely control your computer, steal critical system information and download and execute files.

I would counsel you to disconnect this PC from the Internet immediately. If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a known clean computer and change all passwords where applicable, and it would be wise to contact those same financial institutions to apprise them of your situation.

Though the trojan has been identified and can be killed, because of it's backdoor functionality, your PC is very likely compromised and there is no way to be sure your computer can ever again be trusted. Many experts in the security community believe that once infected with this type of trojan, the best course of action would be a reformat and reinstall of the OS. Please read these for more information:

How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?
When Should I Format, How Should I Reinstall

We can still clean this machine but I can't guarantee that it will be 100% secure afterwards. Let me know what you decide to do.
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#6 ringwood

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Posted 28 June 2010 - 09:30 PM

Hmmm...Well, that's definitely not what I wanted to hear, especially since I had to do a clean install about 6 months ago. But thank you for your honesty about the situation. I'm thinking a clean install might be the route to go, rather than trying to track down this little monster. A couple of questions for you, though, if that's OK. #1 - I have been SO careful and pro-active in trying to protect my computer from attacks like this - I never, ever open attachments, I scan my computer daily, I make sure Windows and Norton update when they need to, I never download anything unless I am 100% positive it's safe, so WHY am I so freakin' unlucky to get these nasty viruses??! I am thinking that Norton is not the best protection out there - do you have any suggestions for me? Secondly, the last time I had to do a clean install a friend did it for me, and I'm not sure I remember all the steps - can you point me in the direction of a user-friendly forum/link for assistance? Thanks again for your help - it's most appreciated! :thumbsup:

#7 ringwood

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Posted 29 June 2010 - 02:18 PM

Hello again, Boopme…

OK, after rethinking things over last night, I decided to avoid having to do a reinstall of Windows again if at all possible, so please ignore my previous post – sorry! I’ve changed all my banking/financial passwords as advised. I managed to boot my computer into safe mode, and ran another Norton full scan – this time it found a downloader in a SunJava file which it removed. I am now able to access the internet again normally, and am having no problems with hang-ups in IE. I did a MBAM scan this morning, and surprisingly, it found nothing malicious. So - not sure of my next step? Here’s the MBAM log:

Malwarebytes' Anti-Malware 1.46

Database version: 4257

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

6/29/2010 9:48:08 AM
mbam-log-2010-06-29 (09-48-08).txt

Scan type: Quick scan
Objects scanned: 160846
Time elapsed: 21 minute(s), 11 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#8 boopme


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Posted 29 June 2010 - 03:24 PM

Ok, that looks good . We need to run these and see if there is anything else showing.

Next run ATF and SAS: If you cannot access Safe Mode,run in normal ,but let me know.

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.

Please perform a scan with Eset Online Antiivirus Scanner.
(Requires Internet Explorer to work. If given the option, choose "Quarantine" instead of delete.)
Vista users need to run Internet Explorer as Administrator. Right-click on the IE icon in the Start Menu or Quick Launch Bar on the Taskbar and select Run as Administrator from the context menu.
  • Click the green ESET Online Scanner button.
  • Read the End User License Agreement and check the box: YES, I accept the Terms of Use.
  • Click on the Start button next to it.
  • You may receive an alert on the address bar that "This site might require the following ActiveX control...Click here to install...". Click on that alert and then click Insall ActiveX component.
  • A new window will appear asking "Do you want to install this software?"".
  • Answer Yes to download and install the ActiveX controls that allows the scan to run.
  • Click Start.
  • Check Remove found threats and Scan potentially unwanted applications.
  • Click Scan to start. (please be patient as the scan could take some time to complete)
  • If offered the option to get information or buy software. Just close the window.
  • When the scan has finished, a log.txt file will be created and automatically saved in the C:\Program Files\ESET\ESET Online Scanner\log.txt
  • Click Posted Image > Run..., then copy and paste this command into the open box: C:\Program Files\ESET\EsetOnlineScanner\log.txt
  • The scan results will open in Notepad. Copy and paste the contents of log.txt in your next reply.
Note: Some online scanners will detect existing anti-virus software and refuse to cooperate. You may have to disable the real-time protection components of your existing anti-virus and try running the scan again. If you do this, remember to turn them back on after you are finished.

Please ask any needed questions,post logs and Let us know how the PC is running now.
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#9 ringwood

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Posted 29 June 2010 - 11:23 PM

Hi Boopme...Ok - I think we're looking pretty good here, thank goodness! I ran ATF Cleaner, SuperAntiSpyware which just found tracking cookies, and the online scanner found nothing. Here's the logs:

SUPERAntiSpyware Scan Log

Generated 06/29/2010 at 06:27 PM

Application Version : 4.39.1002

Core Rules Database Version : 5134
Trace Rules Database Version: 2946

Scan type : Complete Scan
Total Scan Time : 00:48:02

Memory items scanned : 227
Memory threats detected : 0
Registry items scanned : 6715
Registry threats detected : 0
File items scanned : 73558
File threats detected : 11

Adware.Flash Tracking Cookie
C:\Documents and Settings\Administrator\Application Data\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\HBRU8C73\IA.MEDIA-IMDB.COM
C:\Documents and Settings\Administrator\Application Data\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\HBRU8C73\MEDIA.IGN.COM

Adware.Tracking Cookie
asset2.countrylife.joyeurs.com [ C:\Documents and Settings\Administrator\Application Data\Macromedia\Flash Player\#SharedObjects\HBRU8C73 ]
cdn.insights.gravity.com [ C:\Documents and Settings\Administrator\Application Data\Macromedia\Flash Player\#SharedObjects\HBRU8C73 ]
ds.serving-sys.com [ C:\Documents and Settings\Administrator\Application Data\Macromedia\Flash Player\#SharedObjects\HBRU8C73 ]
ia.media-imdb.com [ C:\Documents and Settings\Administrator\Application Data\Macromedia\Flash Player\#SharedObjects\HBRU8C73 ]
media.ign.com [ C:\Documents and Settings\Administrator\Application Data\Macromedia\Flash Player\#SharedObjects\HBRU8C73 ]
media.scanscout.com [ C:\Documents and Settings\NetworkService\Application Data\Macromedia\Flash Player\#SharedObjects\6RXYTNWT ]
objects.tremormedia.com [ C:\Documents and Settings\NetworkService\Application Data\Macromedia\Flash Player\#SharedObjects\6RXYTNWT ]
secure-us.imrworldwide.com [ C:\Documents and Settings\NetworkService\Application Data\Macromedia\Flash Player\#SharedObjects\6RXYTNWT ]
vitamine.networldmedia.net [ C:\Documents and Settings\NetworkService\Application Data\Macromedia\Flash Player\#SharedObjects\6RXYTNWT ]


ESETSmartInstaller@High as CAB hook log:
OnlineScanner.ocx - registred OK
# version=7
# iexplore.exe=8.00.6001.18702 (longhorn_ie8_rtm(wmbla).090308-0339)
# OnlineScanner.ocx=
# api_version=3.0.2
# EOSSerial=e4d647ff0275834eb19ee1fa134c2599
# end=finished
# remove_checked=true
# archives_checked=false
# unwanted_checked=true
# unsafe_checked=false
# antistealth_checked=false
# utc_time=2010-06-30 04:10:30
# local_time=2010-06-29 09:10:30 (-0800, Pacific Daylight Time)
# country="United States"
# lang=1033
# osver=5.1.2600 NT Service Pack 3
# compatibility_mode=3588 16777173 100 96 5212559 25702168 0 0
# compatibility_mode=6143 16777215 0 0 0 0 0 0
# compatibility_mode=8192 67108863 100 0 0 0 0 0
# scanned=80890
# found=0
# cleaned=0
# scan_time=1931

#10 boopme


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Posted 30 June 2010 - 09:41 AM

This is perfect...
Now you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been backed up, renamed and saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" tab, then click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista and Windows 7 users can refer to these links: Create a New Restore Point in Vista or Windows 7 and Disk Cleanup in Vista.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#11 ringwood

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Posted 30 June 2010 - 02:57 PM

Hi Boopme! OK - a new system restore point has been created, and I deleted the old ones. Just a couple of other questions now, if that's OK...

#1 - I was reading through the 'How did I get infected?' post for tips on how to avoid this in the future. Should I be running MalWareBytes and SuperAntiSpyware on my computer on a regular basis now? And I'm a bit concerned about Norton - this is the second time that something nasty has managed to bypass Norton's security, and I wondering if I should be switching to a different anti-virus program altogether? Got any recommendations? Also, I see something called SpywareBlaster that's recommended too - can all these programs work together without conflicts, or should I just be using 1 or 2 different ones? Ideally, I'd like my computer to be an impenetrable fortress against all the nasties out there, but obviously, that's not exactly realistic... :flowers:

Anyway, thanks so much for all your help! You rock!! :thumbsup: Cheers!

#12 boopme


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Posted 30 June 2010 - 04:19 PM

Hello again, Yes all those will work together on your system. Including Spywareblaster.
MBAM and SAS should be run at least weekly after up dates.. By maintainining the weekly schedule they will also run faster.
If your not happy with your Norton. I say remove it. Download and run the Norton Removal Tool
I use the free Antivir.. You have a nag screen every day, cuz it's free... me I don't care. Run this every week too.

The last one here is very important.

Tips to protect yourself against malware and reduce the potential for re-infection:Avoid gaming sites, pirated software, cracking tools, keygens, and peer-to-peer (P2P) file sharing programs. They are a security risk which can make your computer susceptible to a smörgåsbord of malware infections, remote attacks, exposure of personal information, and identity theft. Many malicious worms and Trojans spread across P2P file sharing networks, gaming and underground sites. Users visiting such pages may see innocuous-looking banner ads containing code which can trigger pop-up ads and malicious Flash ads that install viruses, Trojans and spyware. Ads are a target for hackers because they offer a stealthy way to distribute malware to a wide range of Internet users. The best way to reduce the risk of infection is to avoid these types of web sites and not use any P2P applications. Read P2P Software User Advisories and Risks of File-Sharing Technology.

Keeping Autorun enabled on USB and other removable drives has become a significant security risk due to the increasing number of malware variants that can infect them and transfer the infection to your computer. To learn more about this risk, please read:
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#13 ringwood

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Posted 30 June 2010 - 05:51 PM

Sheesh, I knew I had another important question... :thumbsup:
You mentioned avoiding gaming sites...I never go to gaming sites anymore, except I will readily admit I'm rather addicted to those silly games on Facebook (the ones by Zynga...Farmville, Yoville, etc). I know you have to be careful on Facebook, but am I just asking for trouble by playing these games?

#14 boopme


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Posted 30 June 2010 - 07:45 PM

The games themselves are mostly OK. They do have spyware. Run the tools weekly to keep kicking out the spyware and tracking cookies.
You will see some thing like PopCap loader a lot I think. Avoid clicking the Ads on the right side and do NOT install Toolbars.
be careful of links sent thru chat. If I need to see something. I save it to the desktop and then scan that file with MBAM and Avira before I ever open .
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

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