I have moved (split away) your log to the Virus, Trojan, Spyware, and Malware Removal Logs forum
as they are not permitted
in this forum.
Please go here
, click on the Options
button in the upper right corner of that thread and choose Track this topic
. Subscribe to that topic to ensure you are notified when a helper replies.
Now that your log is posted, you should NOT make further changes to your computer
(install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Response Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate
the malware removal process which would extend the time it takes to clean your computer.
From this point on the Malware Response Team should be the only members that you take advice from, until they have verified your log as clean.Once you have posted your log and are waiting, please DO NOT "bump" your post or make another reply until it has been responded to by a member of the Malware Response Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another Malware Response Team member is already assisting you and not open the thread to respond.
While we understand your frustration at having to wait, please note that Bleeping Computer deals with several hundred requests for assistance such as yours on a daily basis. As a result, our backlog is quite large, as are other comparable sites that help members with malware issues. Although our Malware Response Team work on hundreds of requests each day, they are all volunteers
who contribute to helping members as time permits
. No one is paid by Bleeping Computer for their assistance to our members.
New and more devious malware infections are released almost daily. It then takes time for our Team to to investigate, analyze and test removal techniques before we can help members like yourself. Doing that means that we sacrifice speed of response for a quality response that will help remove the malware more effectively.
Further, our malware removal staff is comprised of team members with various levels of skill and expertise to deal with thousands of malware variants, some more complex than others. Although we try to take DDS/HJT logs in order (starting with the oldest), it is often the skill level of the particular helper and sometimes the operating system that dictates which logs get selected first. Some infections are more complicated than others and require a higher skill level to remove. Without that skill level attempted removal could result in disastrous results. In other instances, the helper may not be familiar with the operating system that you are using, since they use another. In either case, you wouldn't want someone to assist you who is not familiar with your issue and attempt to fix it, would you?
Although your topic looks lost in the queue of many pages where others have posted for help since you did, it will not be overlooked. The forum is set up so team members can view all the unanswered topics by clicking a special link only they can see.Please be patient
. It may take a while to get a response but your log will be reviewed and answered as soon as possible
To avoid confusion, I am closing this topic.