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AV security suite help!


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#1 Wen51294

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Posted 25 June 2010 - 08:19 AM

so i followed the steps on how to get rid of it on the link below.
http://www.bleepingcomputer.com/virus-remo...-security-suite

But after finishing the whole process and scanning, the malwarebytes only has one infection so i got rid of it and then i restarted my computer like it asked me to .
After it was done restarting the AV secuirty suite still popped up with all these messages saying this file is infected and stuff. so i have no idea what to do now. help!?
btw i have a dell inspiron 1300 windowns xp
im really clueless about computers so help will be very much appreciated.

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#2 boopme

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Posted 25 June 2010 - 02:53 PM

Hello, let's try this way..

Next run ATF and SAS: If you cannot access Safe Mode,run in normal ,but let me know.

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.


Please ask any needed questions,post logs and Let us know how the PC is running now.
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#3 Wen51294

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Posted 26 June 2010 - 09:32 AM

wait. what log ? sorry i dont knoww

ooh nvm i see what you mean i will when i get this done. i havent started yet sorrry.

Edited by Wen51294, 26 June 2010 - 09:39 AM.


#4 boopme

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Posted 26 June 2010 - 09:42 AM

:thumbsup:
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 Wen51294

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Posted 26 June 2010 - 09:47 AM

okay idk what happened but i went to safe mode with netowrking so i can do turn it to no proxy first and then i tried scanning it with malawarebytes and aborted it like 10 secs into remmebering that the one i have isnt updated at all so i wanted to updated it. but there was no internet access on sademodes (idk if thats normal?since i put safe mode with networking) So i went back to normal mode but when i got on for some reason the secuirty tool thing didnt pop up so then i thought maybe it was just my compuer so i restarted and still nothing so idk if the AV security suite went away byself or its just hiding and will reappear. im glad its gone but im worried that its just hiding. any ideas?
i know you didnt say to run in safe mode with network but remember that i never did that with the other stepss. so i was gonna try the other way again and if that didnt work i was gonna try yous.

Edited by Wen51294, 26 June 2010 - 09:48 AM.


#6 Wen51294

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Posted 26 June 2010 - 10:22 AM

I updated the mawarebytes and did a scan again just to see if there was more infections and it turns out this time it came out too 8 even though the first time i ever scanned when the AV secuirty suite first appeared there was only one infection, weird huh. soo now everything seems to be fine but i woudnt be sure. soo im just seeeing what you know about this. thanks!!!

#7 boopme

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Posted 26 June 2010 - 01:17 PM

Post the log please. Did you run AYF and SAS??
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#8 Wen51294

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Posted 26 June 2010 - 07:16 PM

no i didnt think it was necessary anymore since the problem went away. so i should still run it?

#9 boopme

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Posted 26 June 2010 - 10:43 PM

We should run it it will still get of some junk even if it's only tracking cookies.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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