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can't boot into safe mode


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9 replies to this topic

#1 jrpick

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Posted 24 June 2010 - 09:18 PM

Hi thanks is advance
I cant boot my computer into safe mode using either method
i downloaded safeboot_repair and this is the report generated
Reg export of SafeBoot key after repair:
========================


it still wont boot into safe mode
any ideas

Edited by hamluis, 25 June 2010 - 01:58 PM.


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#2 hamluis

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Posted 25 June 2010 - 07:00 AM

...but you can boot into XP normally?

System manufacturer and model?

Louis

#3 jrpick

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Posted 25 June 2010 - 12:32 PM

yes no probs booting normally

have emachines T3624 - that what u want?

security - zone alarm (free) avast and spybot along with hijack this

i have never had an easy time getting to safe mode on this computer

used to go with last good config and it would work - now nothing does

#4 hamluis

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Posted 25 June 2010 - 02:02 PM

I removed that log you posted, it wasn't useful, IMO.

Just where did you download this safeboot repair file from?

Have you had a recent known infection?

Louis

#5 jrpick

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Posted 25 June 2010 - 03:40 PM

downloaded from a link here at bleeping computer

parents computer
no recent infections known
just switched from dial-up to wireless
want to make sure its CLEAN
frustrated by not being able to go safe mode-has to be reason right?

also is new version of tea timer normal to use 130,000 + k at all times
removed and redownloaded no change there?

#6 hamluis

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Posted 25 June 2010 - 04:20 PM

I know this is asking a lot...but please post the link you downloaded from.

I'm trying to get an idea of what you have done...and why...since it seems to me that's important.

If you are saying that...safe mode never worked on a system that is not yours...and that you have concerns about it being CLEAN, but you have no concern about malware...I'd say that's expecting me to believe a lot that doesn't seem to go together very well.

As for Tea-Timer...I don't employ it, but Spybot has a user forum that can probably answer any queries about it, functionality, etc.

Louis

#7 jrpick

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Posted 25 June 2010 - 05:21 PM

http://download.bleepingcomputer.com/sUBs/...otKeyRepair.exe

they have had malware in the past including a rootkit (gen)
and am concerned about people who dont
know anything about comps using facebook etc.
updates dont always happen - install things shouldnt etc
i have shown them some safe computing but with going from a
veerrrrrrry slow dial up to wireless chances of stepping i it
get much greater

on previous computer i repaired several virus trojans & worms
looked up how to fix left overs and went into safe mode and
was able to clean up comp - on this one (emachines to begin
with) and a few viruses (i dont remember which - long time ago)
in the past follewed by the rootkit i want to get into safe mode
and fix any damaged areas to lessen chances of
getting more malware-that is my concern

as far as spybot the only response i got was to delete old version
and reinstall-no diff
nobody seems to be getting any joy on the prob there thought i would ask
if you dont know dont worry

by the way I set a system restore point before running the repair tool
does that make more sense?

#8 jrpick

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Posted 25 June 2010 - 05:26 PM

this is the topic i got it from
http://www.bleepingcomputer.com/forums/lof...x.php/f103.html

#9 hamluis

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Posted 25 June 2010 - 06:19 PM

OK, thanks :thumbsup:.

Just a couple of comments.

From what I have seen...it's probably not wise for individual users to look at the malware threads of others...and try to apply the same suggestions/attempts to their own scenarios. There are a multiplicity of malware tools, which are suggested by knowledgeable personnedl in any given situation involving malware...as a specific remedy for a specific situation.

The chances of what worked for one person...being prescribed in a different scenario, possibly by someone else...is a stretch of the imagination, IMO.

Self-help is a good attribute, generally, for all computer users to develop...until it comes to malware (IMO).

Malware is a constantly changing, constantly evolving area...where standard cures are overcome every day by ambitious malware developers.

Rather than have users attempt to resolve these complex situations on their own...I would suggest using the expertise and knowledge of those who are better trained and better educated on the various aspects of malware...to assess the presence and extent of the problem that malware might present on a system for a given user.

In short...if a BC user/member suspects a malware problem...he/she should follow the administrative procedures at BleepingComputer.com - Am I infected What do I do - http://www.bleepingcomputer.com/forums/f/103/am-i-infected-what-do-i-do/, rather than assume that he/she can eliminate "it" from the system.

One of the biggest errors I feel that users make...is the assumption that there is only 1 thing which must be dealt with...I don't think that premise can be substantiated, considering the amount of malware I believe present every day, every hour, etc.

As a companion to the AII forum, we also have the Virus, Trojan, Spyware, and Malware Removal Logs forum - http://www.bleepingcomputer.com/forums/f/22/virus-trojan-spyware-and-malware-removal-logs/.

If you had stated what you have now revealed...originally...I would have just moved your thread to the AII forum. I would have done so because I'd rather err on the side of caution...than have someone think that I'm capable of providing guidance in terms of possible malware scenarios, past or present. I believe that inability to boot into safe mode is one of the symtoms of various malware and I would have wanted someone with knowledge to check it out.

Based on this...I will now move this thread to our Am I Infected forum, where someone can do a better job with your situation...than I can.

Louis

#10 jrpick

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Posted 27 June 2010 - 12:16 PM

anybody else?
i dont think i am currently infected
just have the mess from previous infections to clean up
and from things ive heard emachines arent always the best
i have ran avast in boot mode - highjack this -
spybot - malware bytes - no infections of any kind
but not being able to get into safe mode at all concerns me
if running safeboot_repair was a mistake fine - i did it
but any help or ideas would be appreciated
John




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