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Desktop is GONE! Please help Me!


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3 replies to this topic

#1 UpgradeMe

UpgradeMe

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Posted 24 June 2010 - 09:36 AM

*****NOTE: Please see bottom for updates

My desktop is gone, and I do not know what happened. I downloaded some software for a TV tuner for my PC, and, not long after (less than a day), I noticed a couple of little things. Then I made .Net download from Microsoft through updates when I was notified (Service Packs 1 and 2). Not sure what happened. I did read where I bought the tuner that I might get the prompts to update .Net, so I was sort of ready for that. Anyway, I am in safe mode with networking, and everything seems fine except that my hard drive is whining like demon, and the computer is all the sudden really sluggish. I ran through 3 system restore points to see if that would correct the problem. It did not help. It took off the tuner programs; they are called AVerMedia and SnugTV, but I noticed that parts of each of the programs are still in various places in C:\Program Files, like Common Files. There is also a folder for each still in Program Files. It's weird, because I went to check in control panel, and neither of the programs shows up there after the restores. I don't know if they were there before or not, but I know they should be there if they're in Program Files. I just went through all the programs listed in control panel, and I noticed one I don't recall installing called ALTools Update. That's the only one. One weird thing about that. I looked and there is no folder for the program, but it shows up in control panel add/remove. Not sure I care for the Translator Toobar. I hate having extra toolbars. It's off most of the time, but I don't think it's a main problem I'm having. There's a full scientific calculator in it that has extra functions beyond MS calc. One other thing. When I got in to safe mode and opened Internet Explorer, I noticed that the toolbars are gone...all but Bing. The others would be Google and Translator. Just did a search of C:\Program Files for folders containging "AVer", including hidden files, and turned up 6 folders with none hidden. Then I did a search for folders containig "Snug", also including hidden files, and turned up 3 of those, none hidden either. Am I safe to remove those folders?

I would like to point out one other thing that I would like to fix. I noticed that in the RealPlayer folders many of the folders are titled with a (2). I uninstalled the program and reinstalled it to start over but some of the folders must have still been in Program Files. Can you tell me the best way to fix this? I don't mind starting over again, but I'm not sure I would find all the folders to get rid of them before the reinstallation. What I don't get is why the main folder is not a (2) or why there aren't two of them like with some of the others if the (2) appears in some of the other folders. Also, why only some?...

Here are the logs:

DDS (Ver_10-03-17.01) - NTFSx86 NETWORK
Run by Administrator at 0:06:10.14 on Thu 06/24/2010
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_20
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.3063.2644 [GMT -4:00]

AV: avast! Antivirus *On-access scanning enabled* (Updated) {7591DB91-41F0-48A3-B128-1A293FD8233D}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\system32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\igfxsrvc.exe
C:\Program Files\RAMRush\RAMRush.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Softland\FBackup 4\fbaSched.exe
C:\Program Files\internet explorer\iexplore.exe
C:\Program Files\internet explorer\iexplore.exe
C:\Program Files\internet explorer\iexplore.exe
C:\Program Files\internet explorer\iexplore.exe
C:\Documents and Settings\Administrator\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://astrocomputers.net/
uInternet Connection Wizard,ShellNext = iexplore
uURLSearchHooks: TranslatorBar 1.2 Toolbar: {548f6736-8fe4-4680-82f2-170d6c07e1d2} - c:\program files\translatorbar_1.2\tbTran.dll
BHO: {02478D38-C3F9-4efb-9B51-7695ECA05670} - No File
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: RealPlayer Download and Record Plugin for Internet Explorer: {3049c3e9-b461-4bc5-8870-4c09146192ca} - c:\program files\real\realplayer\rpbrowserrecordplugin.dll
BHO: TranslatorBar 1.2 Toolbar: {548f6736-8fe4-4680-82f2-170d6c07e1d2} - c:\program files\translatorbar_1.2\tbTran.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.5.5126.1836\swg.dll
BHO: WOT Helper: {c920e44a-7f78-4e64-bdd7-a57026e7feb7} - c:\program files\wot\WOT.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
TB: WOT: {71576546-354d-41c9-aae8-31f2ec22bf0d} - c:\program files\wot\WOT.dll
TB: TranslatorBar 1.2 Toolbar: {548f6736-8fe4-4680-82f2-170d6c07e1d2} - c:\program files\translatorbar_1.2\tbTran.dll
uRun: [swg] "c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe"
uRun: [Weather] c:\program files\aws\weatherbug\Weather.exe 1
uRun: [ftweak_RAMRush] c:\program files\ramrush\RAMRush.exe
uRun: [ccleaner] "c:\program files\ccleaner\CCleaner.exe" /AUTO
uRun: [RocketDock] "c:\program files\rocketdock\RocketDock.exe"
uRun: [SUPERAntiSpyware] c:\program files\superantispyware\SUPERAntiSpyware.exe
uRun: [FBackup Scheduler] "c:\program files\softland\fbackup 4\fbaSched.exe"
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
mRun: [CTHelper] CTHELPER.EXE
mRun: [CTxfiHlp] CTXFIHLP.EXE
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [TkBellExe] "c:\program files\common files\real\update_ob\realsched.exe" -osboot
mRun: [igfxtray] c:\windows\system32\igfxtray.exe
mRun: [igfxhkcmd] c:\windows\system32\hkcmd.exe
mRun: [igfxpers] c:\windows\system32\igfxpers.exe
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
mRun: [avast5] c:\progra~1\alwils~1\avast5\avastUI.exe /nogui
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [SmartDefrag] "c:\program files\iobit\iobit smartdefrag\IObit SmartDefrag.exe" /StartUp
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office11\EXCEL.EXE/3000
IE: Google Sidewiki... - c:\program files\google\google toolbar\component\GoogleToolbarDynamic_mui_en_2EC7709873947E87.dll/cmsidewiki.html
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office11\REFIEBAR.DLL
DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
DPF: {233C1507-6A77-46A4-9443-F871F945D258} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
DPF: {2EDF75C0-5ABD-49f9-BAB6-220476A32034} - hxxp://intel-drv-cdn.systemrequirementslab.com/multi/bin/sysreqlab_srlx.cab
DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} - hxxp://cdn.scan.onecare.live.com/resource/download/scanner/wlscbase8942.cab
DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://www.update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1256927863234
DPF: {7530BFB8-7293-4D34-9923-61A11451AFC5} - hxxp://download.eset.com/special/eos/OnlineScanner.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
DPF: {E77F23EB-E7AB-4502-8F37-247DBAF1A147} - hxxp://gfx1.hotmail.com/mail/w4/pr01/photouploadcontrol/MSNPUpld.cab
Handler: wot - {C2A44D6B-CB9F-4663-88A6-DF2F26E4D952} - c:\program files\wot\WOT.dll
Notify: !SASWinLogon - c:\program files\superantispyware\SASWINLO.DLL
Notify: igfxcui - igfxdev.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SEH: SABShellExecuteHook Class: {5ae067d3-9afb-48e0-853a-ebb7f4a000da} - c:\program files\superantispyware\SASSEH.DLL

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\admini~1\applic~1\mozilla\firefox\profiles\4s87tle8.default\
FF - prefs.js: browser.search.selectedEngine - GoogleFeed.net
FF - prefs.js: browser.startup.homepage - hxxp://www.google-feed.net/?CID=1&PID=StarBurn
FF - plugin: c:\documents and settings\administrator\application data\mozilla\firefox\profiles\4s87tle8.default\extensions\firefox@tvunetworks.com\plugins\npTVUAx.dll
FF - plugin: c:\documents and settings\administrator\local settings\application data\unity\webplayer\loader\npUnity3D32.dll
FF - plugin: c:\program files\divx\divx plus web player\npdivx32.dll
FF - plugin: c:\program files\google\google earth\plugin\npgeplugin.dll
FF - plugin: c:\program files\google\update\1.2.183.23\npGoogleOneClick8.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npdeployJava1.dll
FF - plugin: c:\program files\opera\program\plugins\NPQNXWrap.dll
FF - plugin: c:\program files\opera\program\plugins\npsnpy.dll
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\dotnetassistantextension\
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0019-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA}

---- FIREFOX POLICIES ----
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl3.rsa_seed_sha", true);

============= SERVICES / DRIVERS ===============

R1 StarPortLite;StarPort Storage Controller (Lite);c:\windows\system32\drivers\StarPortLite.sys [2010-6-10 95592]
R3 VBoxNetAdp;VirtualBox Host-Only Ethernet Adapter;c:\windows\system32\drivers\VBoxNetAdp.sys [2009-11-30 100048]
R3 VBoxNetFlt;VBoxNetFlt Service;c:\windows\system32\drivers\VBoxNetFlt.sys [2009-11-30 110992]
S1 aswSP;aswSP;c:\windows\system32\drivers\aswSP.sys [2010-4-29 164048]
S1 SASDIFSV;SASDIFSV;c:\program files\superantispyware\sasdifsv.sys [2010-2-17 12872]
S1 SASKUTIL;SASKUTIL;c:\program files\superantispyware\SASKUTIL.SYS [2010-5-10 67656]
S1 VBoxDrv;VirtualBox Service;c:\windows\system32\drivers\VBoxDrv.sys [2009-12-11 123280]
S1 VBoxUSBMon;VirtualBox USB Monitor Driver;c:\windows\system32\drivers\VBoxUSBMon.sys [2009-12-11 41616]
S2 aswFsBlk;aswFsBlk;c:\windows\system32\drivers\aswFsBlk.sys [2010-4-29 19024]
S2 avast! Antivirus;avast! Antivirus;c:\program files\alwil software\avast5\AvastSvc.exe [2010-4-29 40384]
S2 cpuz132;cpuz132;c:\windows\system32\drivers\cpuz132_x32.sys [2009-11-27 12672]
S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2010-1-29 135664]
S3 avast! Mail Scanner;avast! Mail Scanner;c:\program files\alwil software\avast5\AvastSvc.exe [2010-4-29 40384]
S3 avast! Web Scanner;avast! Web Scanner;c:\program files\alwil software\avast5\AvastSvc.exe [2010-4-29 40384]
S3 SandraAgentSrv;SiSoftware Deployment Agent Service;c:\program files\sisoftware\sisoftware sandra lite 2010\RpcAgentSrv.exe [2009-11-27 93336]

=============== Created Last 30 ================

2010-06-24 02:19:58 0 d-----w- c:\windows\system32\wbem\Repository
2010-06-24 02:11:00 0 d-----w- c:\docume~1\admini~1\applic~1\SUPERAntiSpyware.com
2010-06-24 02:10:59 0 d-----w- c:\program files\SUPERAntiSpyware
2010-06-24 02:10:59 0 d-----w- c:\docume~1\alluse~1\applic~1\SUPERAntiSpyware.com
2010-06-24 02:10:48 0 d-----w- c:\program files\common files\xing shared
2010-06-24 01:56:09 0 d-----w- c:\program files\SUPERAntiSpyware(2)
2010-06-23 07:43:57 0 d-----w- c:\docume~1\alluse~1\applic~1\SnugTV
2010-06-23 07:43:38 0 d-----w- c:\program files\SnugTV
2010-06-23 07:43:38 0 d-----w- c:\program files\common files\SnugTV
2010-06-23 07:42:11 0 d-----w- c:\program files\common files\AVerMedia
2010-06-23 07:41:32 0 d-----w- c:\program files\AVerMedia
2010-06-23 07:41:10 0 d-----w- c:\program files\Microsoft SQL Server Compact Edition
2010-06-22 14:45:47 664 ----a-w- c:\windows\system32\d3d9caps.dat
2010-06-21 12:36:10 0 d-----w- c:\program files\Microsoft Money
2010-06-21 12:30:06 0 d-----w- c:\program files\Software Jukebox 2.0
2010-06-21 01:31:07 0 d-----w- c:\docume~1\admini~1\applic~1\PriceGong
2010-06-14 02:11:36 0 d-----w- c:\program files\BitTorrent
2010-06-13 20:13:13 0 d-----w- c:\program files\Conduit
2010-06-13 20:13:12 0 d-----w- c:\program files\TranslatorBar_1.2
2010-06-12 16:39:56 0 d-----w- c:\program files\WOT
2010-06-11 13:35:54 260880 ----a-w- c:\windows\system32\MSFLXGRD.ocx
2010-06-11 13:35:54 152848 ----a-w- c:\windows\system32\Comdlg32.ocx
2010-06-11 13:35:54 101888 ----a-w- c:\windows\system32\VB6STKIT.DLL
2010-06-11 04:23:32 0 d-sha-r- C:\cmdcons
2010-06-10 05:21:22 721904 ----a-w- c:\windows\system32\drivers\sptd.sys
2010-06-10 05:20:59 95592 ----a-w- c:\windows\system32\drivers\StarPortLite.sys
2010-06-10 05:08:38 158192 ------w- c:\windows\system32\pxwma.dll
2010-06-10 03:36:59 0 d-----w- c:\docume~1\admini~1\applic~1\ElevatedDiagnostics
2010-06-09 22:28:58 0 d-----w- c:\program files\ESET
2010-06-09 19:36:28 0 d-----w- c:\docume~1\admini~1\applic~1\Malwarebytes
2010-06-09 19:36:19 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2010-06-09 19:36:17 20952 ----a-w- c:\windows\system32\drivers\mbam.sys
2010-06-09 19:36:17 0 d-----w- c:\program files\Malwarebytes' Anti-Malware
2010-06-09 19:36:17 0 d-----w- c:\docume~1\alluse~1\applic~1\Malwarebytes
2010-06-09 05:12:39 743424 -c----w- c:\windows\system32\dllcache\iedvtool.dll
2010-06-09 02:48:11 0 d-----w- c:\program files\Trend Micro
2010-06-07 01:28:14 0 d--h--w- c:\windows\system32\GroupPolicy
2010-06-06 22:35:05 0 d-----w- c:\docume~1\admini~1\applic~1\IObit
2010-06-06 20:16:08 0 d-----w- c:\program files\Netscape
2010-06-04 01:09:41 0 d-----w- C:\xpadder_gamepad_profiler
2010-06-03 20:43:52 218624 ----a-w- c:\windows\system32\uxtheme.uxtender
2010-06-02 21:42:21 0 d-----w- c:\program files\common files\Gibinsoft Shared
2010-06-02 21:42:20 0 d-----w- c:\program files\GiPo@Utilities
2010-06-02 18:06:37 0 d-----w- c:\program files\RocketDock
2010-06-02 17:11:20 0 d-----w- c:\windows\pss
2010-06-02 15:15:55 0 d-----w- c:\docume~1\admini~1\applic~1\Dexpot
2010-06-02 14:32:50 0 d-----w- c:\docume~1\admini~1\applic~1\maComfort
2010-06-02 14:32:48 0 d-----w- c:\program files\maComfort
2010-06-02 04:27:10 0 d-----w- c:\docume~1\admini~1\applic~1\Auslogics
2010-06-02 03:15:25 0 d-----w- C:\shman
2010-06-02 02:15:42 0 d-----w- c:\program files\Auslogics
2010-05-30 14:26:39 0 d-----w- c:\windows\Downloaded Installations
2010-05-30 00:32:58 0 d-----w- c:\docume~1\admini~1\applic~1\EstSoft
2010-05-30 00:32:35 0 d-----w- c:\program files\ESTsoft
2010-05-29 20:29:49 0 d-----w- c:\docume~1\alluse~1\applic~1\Innovative Solutions
2010-05-29 20:29:41 0 d-----w- c:\program files\Innovative Solutions
2010-05-29 14:10:23 0 d-----w- c:\docume~1\admini~1\applic~1\NCH Software
2010-05-29 14:10:14 0 d-----w- c:\program files\NCH Software
2010-05-29 13:29:49 0 d-----w- c:\program files\VLMC
2010-05-29 11:44:07 44189 ----a-w- C:\WaxCrash.dmp
2010-05-29 11:40:03 0 d-----w- c:\program files\Sonic Foundry
2010-05-29 11:39:46 0 d-----w- c:\program files\DebugMode
2010-05-29 10:33:39 719872 ----a-w- c:\windows\system32\devil.dll
2010-05-29 10:33:38 369152 ----a-w- c:\windows\system32\avisynth.dll
2010-05-29 10:33:33 70656 ----a-w- c:\windows\system32\yv12vfw.dll
2010-05-29 10:33:33 70656 ----a-w- c:\windows\system32\i420vfw.dll
2010-05-29 10:33:30 0 d-----w- c:\program files\AviSynth 2.5
2010-05-29 10:32:27 0 d-----w- c:\program files\eRightSoft

==================== Find3M ====================

2010-06-04 09:09:45 1033728 ----a-w- c:\windows\explorer.exe
2010-06-03 20:44:01 218624 ----a-w- c:\windows\system32\uxtheme.dll
2010-05-06 10:41:53 916480 ----a-w- c:\windows\system32\wininet.dll
2010-05-02 05:22:50 1851264 ----a-w- c:\windows\system32\win32k.sys
2010-04-20 05:30:08 285696 ----a-w- c:\windows\system32\atmfd.dll
2010-04-12 21:29:19 411368 ----a-w- c:\windows\system32\deployJava1.dll
2006-05-03 09:06:54 163328 --sh--r- c:\windows\system32\flvDX.dll
2007-02-21 10:47:16 31232 --sh--r- c:\windows\system32\msfDX.dll
2008-03-16 12:30:52 216064 --sh--r- c:\windows\system32\nbDX.dll
2009-10-30 16:16:28 245760 --sha-w- c:\windows\system32\config\systemprofile\ietldcache\index.dat
2009-10-30 16:16:54 32768 --sha-w- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\index.dat
2009-10-30 16:16:28 32768 --sha-w- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012009103020091031\index.dat

============= FINISH: 0:06:38.07 ===============

I just started a MalwareBytes scan to see if it finds anything, and I noticed it is searching an I:\ drive. I have an H:\ drive, but I do not have an I:\ drive. Could the tuner software have caused this? I ordered the tuner yesterday. It is an AVerMedia tuner. It looks like a very good one, and the seller has alot of credibility and alot of experience with the product. Anyway, I downloaded and installed the software he recommended without the tuner being connected. I wonder is this is the problem?...

*****UPDATE*****
I deleted the folders for AVerMedia and SnugTV programs and got the desktop back. Also, the whining has stopped, and most the functions of the computer are back. It's going into Stand By, so that's a good sign for me. The only problem I have right now is that the sounds for my sound theme aren't sounding. Also, I have the volume control set to stay in the systray, but it is not there. I have checked in Control Panel, and all the settings are correct. I am working on the problem. Looks like installing this software without the device installed was a mistake. I will try again when I get the device in the mail in a few days. The guy who sold me the device has been through the wars with it himself, so I think he will be able to help me with that, but, for now, I could use some help with the sound issue. I am going to reset the system theme, reboot, and then try my theme again to see if that restores the sound. Maybe the reboot will solve the sound control problem, also. I use it all the time, so I really need it. I do have sound for music and video...

*****UPDATE 2*****
Sound volume and theme sounds problems fixed. Sorry, I guess I should have done all this before I posted, but I don't think I've ever fixed anything in my life. Maybe I should be proud of myself. I do have one remaining question. Going through this process, I noticed alot of folders and files that I can't identify, and the RealPlayer program issue (it has no uninstall) has me wondering how many files are on my machine that aren't associated with anything. Do you have any advice on doing a real full cleanup? I don't think the machine is a toxic waste dump, but I do think it could use a REALLY good cleaning to remove things that have no attachment to anything...

Well, sorry to take up your time. If you have any advice about a cleanup, I would love to hear it. Thanks for all the great work you guys do. You have saved an awful lot of machines and hardware from the recycler...

Attached Files


Edited by UpgradeMe, 24 June 2010 - 01:55 PM.


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#2 schrauber

schrauber

    Mr.Mechanic


  • Malware Response Team
  • 24,794 posts
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  • Gender:Male
  • Location:Munich,Germany
  • Local time:11:56 AM

Posted 29 June 2010 - 11:07 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE



Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.


  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and re-enable all active protection when done.
-- If you encounter any problems, try running GMER in Safe Mode.
regards,
schrauber

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#3 UpgradeMe

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Posted 30 June 2010 - 07:00 AM

*****RESOLVED*****...here are the gory details (not bad really), if anyone would care to read them...

My desktop is gone, and I do not know what happened. I downloaded some software for a TV tuner for my PC, and, not long after (less than a day), I noticed a couple of little things. Then I made .Net download from Microsoft through updates when I was notified (Service Packs 1 and 2). Not sure what happened. I did read where I bought the tuner that I might get the prompts to update .Net, so I was sort of ready for that. Anyway, I am in safe mode with networking, and everything seems fine except that my hard drive is whining like demon, and the computer is all the sudden really sluggish. I ran through 3 system restore points to see if that would correct the problem. It did not help. It took off the tuner programs; they are called AVerMedia and SnugTV, but I noticed that parts of each of the programs are still in various places in C:\Program Files, like Common Files. There is also a folder for each still in Program Files. It's weird, because I went to check in control panel, and neither of the programs shows up there after the restores. I don't know if they were there before or not, but I know they should be there if they're in Program Files. I just went through all the programs listed in control panel, and I noticed one I don't recall installing called ALTools Update. That's the only one. One weird thing about that. I looked and there is no folder for the program, but it shows up in control panel add/remove. Not sure I care for the Translator Toobar. I hate having extra toolbars. It's off most of the time, but I don't think it's a main problem I'm having. There's a full scientific calculator in it that has extra functions beyond MS calc. One other thing. When I got in to safe mode and opened Internet Explorer, I noticed that the toolbars are gone...all but Bing. The others would be Google and Translator. Just did a search of C:\Program Files for folders containging "AVer", including hidden files, and turned up 6 folders with none hidden. Then I did a search for folders containig "Snug", also including hidden files, and turned up 3 of those, none hidden either. Am I safe to remove those folders?

I would like to point out one other thing that I would like to fix. I noticed that in the RealPlayer folders many of the folders are titled with a (2). I uninstalled the program and reinstalled it to start over but some of the folders must have still been in Program Files. Can you tell me the best way to fix this? I don't mind starting over again, but I'm not sure I would find all the folders to get rid of them before the reinstallation. What I don't get is why the main folder is not a (2) or why there aren't two of them like with some of the others if the (2) appears in some of the other folders. Also, why only some?...

I just started a MalwareBytes scan to see if it finds anything, and I noticed it is searching an I:\ drive. I have an H:\ drive, but I do not have an I:\ drive. Could the tuner software have caused this? I ordered the tuner yesterday. It is an AVerMedia tuner. It looks like a very good one, and the seller has alot of credibility and alot of experience with the product. Anyway, I downloaded and installed the software he recommended without the tuner being connected. I wonder is this is the problem?...

*****UPDATE*****
I deleted the folders for AVerMedia and SnugTV programs and got the desktop back. Also, the whining has stopped, and most the functions of the computer are back. It's going into Stand By, so that's a good sign for me. The only problem I have right now is that the sounds for my sound theme aren't sounding. Also, I have the volume control set to stay in the systray, but it is not there. I have checked in Control Panel, and all the settings are correct. I am working on the problem. Looks like installing this software without the device installed was a mistake. I will try again when I get the device in the mail in a few days. The guy who sold me the device has been through the wars with it himself, so I think he will be able to help me with that, but, for now, I could use some help with the sound issue. I am going to reset the system theme, reboot, and then try my theme again to see if that restores the sound. Maybe the reboot will solve the sound control problem, also. I use it all the time, so I really need it. I do have sound for music and video...

*****UPDATE 2*****
Sound volume and theme sounds problems fixed. Sorry, I guess I should have done all this before I posted, but I don't think I've ever fixed anything in my life. Maybe I should be proud of myself. I do have one remaining question. Going through this process, I noticed alot of folders and files that I can't identify, and the RealPlayer program issue (it has no uninstall) has me wondering how many files are on my machine that aren't associated with anything. Do you have any advice on doing a real full cleanup? I don't think the machine is a toxic waste dump, but I do think it could use a REALLY good cleaning to remove things that have no attachment to anything...

Well, sorry to take up your time. If you have any advice about a cleanup, I would love to hear it. Thanks for all the great work you guys do. You have saved an awful lot of machines and hardware from the recycler...

Edited by UpgradeMe, 30 June 2010 - 07:02 AM.


#4 schrauber

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Posted 03 July 2010 - 02:34 AM

Thanks for letting us know.

Since this issue appears to be resolved ... this Topic has been closed.

If your the topic starter, and need this topic reopened, please contact me via pm with the address of the thread.

Everyone else please begin a New Topic.
regards,
schrauber

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If I've not posted back within 48 hrs., feel free to send a PM with your topic link. Thank you!

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