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atapi.sys.vir


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#1 SnakebiteSF

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Posted 24 June 2010 - 08:47 AM

My internet security program told me I have atapi.sys.vir on my computer and to seek help to remove it. Is there a method or is each situation unique. What is the proceedure to remove this?

Thanks.

EDIT: Moved from XP to Am I Infected forum ~ Hamluis.

Edited by hamluis, 24 June 2010 - 09:43 AM.


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#2 boopme

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Posted 24 June 2010 - 12:16 PM

Hello and welcome ... if this is an XP system please do this..

Download this Utility and save it to your Desktop.
Double-click the Utility to run it and and let it finish.
When it states Finished! Press any key to exit, press any key to close the program.
It will save a .txt file to your desktop automatically. Double-click on the Win32kDiag.txt file that is located on your Desktop and post the entire contents of that log as part of the reply in the topic you will create below.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 SnakebiteSF

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Posted 24 June 2010 - 02:54 PM

Running from: C:\Documents and Settings\Chris\Desktop\Win32kDiag.exe

Log file at : C:\Documents and Settings\Chris\Desktop\Win32kDiag.txt

WARNING: Could not get backup privileges!

Searching 'C:\WINDOWS'...





Finished!

#4 boopme

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Posted 24 June 2010 - 03:17 PM

Ok, we'll use GMER.

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.
-- If you encounter any problems, try running GMER in safe mode.
-- If GMER crashes or keeps resulting in a BSODs, uncheck Devices on the right side before scanning
.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 SnakebiteSF

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Posted 24 June 2010 - 04:12 PM

My computer is running GMER (on different computer now). How long should this take approximately? It seems to be running quite a while.

#6 boopme

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Posted 24 June 2010 - 04:17 PM

Maybe 40 minutes to an hour. GMER scans vary highly in the amount of time they take to run. While a long scan time is uncommon, it's not unheard of. Often you can reduce the amount of time the scan takes by ensuring that only your system drive (usually C:\ ) is being scanned, and by unchecking "IAT/EAT" in the scan options.

Edited by boopme, 24 June 2010 - 04:19 PM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 SnakebiteSF

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Posted 24 June 2010 - 04:20 PM

I disabled my security for one hour. Should I / can I, pause GMER and set security to be off longer?

#8 boopme

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Posted 24 June 2010 - 09:00 PM

Perhaps it will be easier to just run this.

Please download Sophos Anti-rootkit & save it to your desktop.
alternate download link
Note: If using the vendor's download site you will be asked to register with MySophos so an email containing an activation link can be sent to your email address.

Be sure to print out and read the Sophos Anti-Rookit User Manual and Release Notes.
  • Double-click sar_15_sfx.exe to begin the installation, read the license agreement and click Accept.
  • Allow the default location of C:\Program Files\Sophos\Sophos Anti-Rootkit and click Install.
  • A message will appear "Sophos Anti-Rootkit was successfully installed. Click 'yes' to start it now".
  • Click Yes and allow the driver and its randomly named .tmp file (i.e. F.tmp) to load if asked.
  • If the scan did not start automatically, make sure the following are checked:
    • Running processes
    • Windows Registry
    • Local Hard Drives
  • Click Start scan.
  • Sophos Anti-Rootkit will scan the selected areas and display any suspicious files in the upper panel.
  • When the scan is complete, a pop-up screen will appear with "Rootkit Scan Results". Click OK to continue.
  • Click on the suspicious file to display more information about it in the lower panel which also includes whether the item is recommended for removal.
    • Files tagged as Removable: No are not marked for removal and cannot be removed.
    • Files tagged as Removable: Yes (clean up recommended) are marked for removal by default.
    • Files tagged as Removable: Yes (but clean up not recommended) are not marked for removal because Sophos did not recognize them. These files will require further investigation.
  • Select only items recommended for removal, then click "Clean up checked items". You will be asked to confirm, click Yes.
  • A pop up window will appear advising the cleanup will finish when you restart your computer. Click Restart Now.
  • After reboot, a dialog box displays the files you selected for removal and the action taken.
  • Click Empty list and then click Continue to re-scan your computer a second time to ensure everything was cleaned.
  • When done, go to Start > Run and type or copy/paste: %temp%\sarscan.log
  • This should open the log from the rootkit scan. Please post this log in your next reply. If you have a problem, you can find sarscan.log in C:\Documents and Settings\\Local Settings\Temp\.
Before performing an ARK scan it is recommended to do the following to ensure more accurate results and avoid common issues that may cause false detections.
  • Disconnect from the Internet or physically unplug you Internet cable connection.
  • Clean out your temporary files.
  • Close all open programs, scheduling/updating tasks and background processes that might activate during the scan including the screensaver.
  • Temporarily disable your anti-virus and real-time anti-spyware protection.
  • After starting the scan, do not use the computer until the scan has completed.
  • When finished, re-enable your anti-virus/anti-malware (or reboot) and then you can reconnect to the Internet.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 SnakebiteSF

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Posted 25 June 2010 - 02:49 PM

Here's the log from sarscan. It found some files but none that were recommended for removal. I didn't see that it found the atapi.sys.vir.



Sophos Anti-Rootkit Version 1.5.4 © 2009 Sophos Plc
Started logging on 6/25/2010 at 13:40:47 PM
User "Chris" on computer "CHRISPC"
Windows version 5.1 SP 3.0 Service Pack 3 build 2600 SM=0x100 PT=0x1 Win32
Info: Starting process scan.
Info: Starting registry scan.
Info: Starting disk scan of C: (NTFS).
Hidden: file C:\Documents and Settings\Chris\Local Settings\Application Data\Google\Google Desktop\bae743f469cb\Slideshow\feed200.photobucket.com~albums~aa100~countbykula~Postcard%20Finalists~feed.rss\bucket.com~albums~aa100~countbykula~Postcard%20Finalists~th_Ramblin.jpg
Hidden: file C:\Documents and Settings\Chris\Local Settings\Application Data\Google\Google Desktop\bae743f469cb\Slideshow\feed200.photobucket.com~albums~aa100~countbykula~Postcard%20Finalists~feed.rss\tobucket.com~albums~aa100~countbykula~Postcard%20Finalists~th_Wagon.jpg
Hidden: file C:\Documents and Settings\Chris\Local Settings\Application Data\Google\Google Desktop\bae743f469cb\Slideshow\feed200.photobucket.com~albums~aa100~countbykula~Postcard%20Finalists~feed.rss\otobucket.com~albums~aa100~countbykula~Postcard%20Finalists~th_Tree.jpg
Hidden: file C:\Documents and Settings\Chris\Local Settings\Application Data\Google\Google Desktop\bae743f469cb\Slideshow\feed200.photobucket.com~albums~aa100~countbykula~Postcard%20Finalists~feed.rss\tobucket.com~albums~aa100~countbykula~Postcard%20Finalists~th_Trail.jpg
Hidden: file C:\Documents and Settings\Chris\Local Settings\Application Data\Google\Google Desktop\bae743f469cb\Slideshow\feed200.photobucket.com~albums~aa100~countbykula~Postcard%20Finalists~feed.rss\ucket.com~albums~aa100~countbykula~Postcard%20Finalists~th_Superman.jpg
Hidden: file C:\Documents and Settings\Chris\Local Settings\Application Data\Google\Google Desktop\bae743f469cb\Slideshow\feed200.photobucket.com~albums~aa100~countbykula~Postcard%20Finalists~feed.rss\tobucket.com~albums~aa100~countbykula~Postcard%20Finalists~th_Skull.jpg
Hidden: file C:\Documents and Settings\Chris\Local Settings\Application Data\Google\Google Desktop\bae743f469cb\Slideshow\feed200.photobucket.com~albums~aa100~countbykula~Postcard%20Finalists~feed.rss\ket.com~albums~aa100~countbykula~Postcard%20Finalists~th_NewBelgium.jpg
Hidden: file C:\Documents and Settings\Chris\Local Settings\Application Data\Google\Google Desktop\bae743f469cb\Slideshow\feed200.photobucket.com~albums~aa100~countbykula~Postcard%20Finalists~feed.rss\tobucket.com~albums~aa100~countbykula~Postcard%20Finalists~th_Jesus.jpg
Hidden: file C:\Documents and Settings\Chris\Local Settings\Application Data\Google\Google Desktop\bae743f469cb\Slideshow\feed200.photobucket.com~albums~aa100~countbykula~Postcard%20Finalists~feed.rss\obucket.com~albums~aa100~countbykula~Postcard%20Finalists~th_Heaven.jpg
Hidden: file C:\Documents and Settings\Chris\Local Settings\Application Data\Google\Google Desktop\bae743f469cb\Slideshow\feed200.photobucket.com~albums~aa100~countbykula~Postcard%20Finalists~feed.rss\tobucket.com~albums~aa100~countbykula~Postcard%20Finalists~th_Gonzo.jpg
Hidden: file C:\Documents and Settings\Chris\Local Settings\Application Data\Google\Google Desktop\bae743f469cb\Slideshow\feed200.photobucket.com~albums~aa100~countbykula~Postcard%20Finalists~feed.rss\otobucket.com~albums~aa100~countbykula~Postcard%20Finalists~th_Deer.jpg
Hidden: file C:\Documents and Settings\Chris\Local Settings\Application Data\Google\Google Desktop\bae743f469cb\Slideshow\feed200.photobucket.com~albums~aa100~countbykula~Postcard%20Finalists~feed.rss\bucket.com~albums~aa100~countbykula~Postcard%20Finalists~th_Bowties.jpg
Hidden: file C:\Documents and Settings\Chris\Local Settings\Application Data\Google\Google Desktop\bae743f469cb\Slideshow\feed200.photobucket.com~albums~aa100~countbykula~Postcard%20Finalists~feed.rss\cket.com~albums~aa100~countbykula~Postcard%20Finalists~th_Bitburger.jpg
Hidden: file C:\Documents and Settings\Chris\Local Settings\Application Data\Google\Google Desktop\bae743f469cb\Slideshow\feed200.photobucket.com~albums~aa100~countbykula~Postcard%20Finalists~feed.rss\bucket.com~albums~aa100~countbykula~Postcard%20Finalists~th_Barless.jpg
Hidden: file C:\Documents and Settings\All Users\Application Data\Norton\00000082\00000109\000003c1\cltLMS1.dat
Hidden: file C:\Documents and Settings\All Users\Application Data\Norton\00000082\00000109\000003c1\cltLMS2.dat
Stopped logging on 6/25/2010 at 14:08:50 PM


Sophos Anti-Rootkit Version 1.5.4 © 2009 Sophos Plc
Started logging on 6/25/2010 at 14:15:17 PM
User "Chris" on computer "CHRISPC"
Windows version 5.1 SP 3.0 Service Pack 3 build 2600 SM=0x100 PT=0x1 Win32
Info: Starting process scan.
Info: Starting registry scan.
Info: Starting disk scan of C: (NTFS).
Hidden: file C:\Documents and Settings\Chris\Local Settings\Application Data\Google\Google Desktop\bae743f469cb\Slideshow\feed200.photobucket.com~albums~aa100~countbykula~Postcard%20Finalists~feed.rss\bucket.com~albums~aa100~countbykula~Postcard%20Finalists~th_Ramblin.jpg
Hidden: file C:\Documents and Settings\Chris\Local Settings\Application Data\Google\Google Desktop\bae743f469cb\Slideshow\feed200.photobucket.com~albums~aa100~countbykula~Postcard%20Finalists~feed.rss\tobucket.com~albums~aa100~countbykula~Postcard%20Finalists~th_Wagon.jpg
Hidden: file C:\Documents and Settings\Chris\Local Settings\Application Data\Google\Google Desktop\bae743f469cb\Slideshow\feed200.photobucket.com~albums~aa100~countbykula~Postcard%20Finalists~feed.rss\otobucket.com~albums~aa100~countbykula~Postcard%20Finalists~th_Tree.jpg
Hidden: file C:\Documents and Settings\Chris\Local Settings\Application Data\Google\Google Desktop\bae743f469cb\Slideshow\feed200.photobucket.com~albums~aa100~countbykula~Postcard%20Finalists~feed.rss\tobucket.com~albums~aa100~countbykula~Postcard%20Finalists~th_Trail.jpg
Hidden: file C:\Documents and Settings\Chris\Local Settings\Application Data\Google\Google Desktop\bae743f469cb\Slideshow\feed200.photobucket.com~albums~aa100~countbykula~Postcard%20Finalists~feed.rss\ucket.com~albums~aa100~countbykula~Postcard%20Finalists~th_Superman.jpg
Hidden: file C:\Documents and Settings\Chris\Local Settings\Application Data\Google\Google Desktop\bae743f469cb\Slideshow\feed200.photobucket.com~albums~aa100~countbykula~Postcard%20Finalists~feed.rss\tobucket.com~albums~aa100~countbykula~Postcard%20Finalists~th_Skull.jpg
Hidden: file C:\Documents and Settings\Chris\Local Settings\Application Data\Google\Google Desktop\bae743f469cb\Slideshow\feed200.photobucket.com~albums~aa100~countbykula~Postcard%20Finalists~feed.rss\ket.com~albums~aa100~countbykula~Postcard%20Finalists~th_NewBelgium.jpg
Hidden: file C:\Documents and Settings\Chris\Local Settings\Application Data\Google\Google Desktop\bae743f469cb\Slideshow\feed200.photobucket.com~albums~aa100~countbykula~Postcard%20Finalists~feed.rss\tobucket.com~albums~aa100~countbykula~Postcard%20Finalists~th_Jesus.jpg
Hidden: file C:\Documents and Settings\Chris\Local Settings\Application Data\Google\Google Desktop\bae743f469cb\Slideshow\feed200.photobucket.com~albums~aa100~countbykula~Postcard%20Finalists~feed.rss\obucket.com~albums~aa100~countbykula~Postcard%20Finalists~th_Heaven.jpg
Hidden: file C:\Documents and Settings\Chris\Local Settings\Application Data\Google\Google Desktop\bae743f469cb\Slideshow\feed200.photobucket.com~albums~aa100~countbykula~Postcard%20Finalists~feed.rss\tobucket.com~albums~aa100~countbykula~Postcard%20Finalists~th_Gonzo.jpg
Hidden: file C:\Documents and Settings\Chris\Local Settings\Application Data\Google\Google Desktop\bae743f469cb\Slideshow\feed200.photobucket.com~albums~aa100~countbykula~Postcard%20Finalists~feed.rss\otobucket.com~albums~aa100~countbykula~Postcard%20Finalists~th_Deer.jpg
Hidden: file C:\Documents and Settings\Chris\Local Settings\Application Data\Google\Google Desktop\bae743f469cb\Slideshow\feed200.photobucket.com~albums~aa100~countbykula~Postcard%20Finalists~feed.rss\bucket.com~albums~aa100~countbykula~Postcard%20Finalists~th_Bowties.jpg
Hidden: file C:\Documents and Settings\Chris\Local Settings\Application Data\Google\Google Desktop\bae743f469cb\Slideshow\feed200.photobucket.com~albums~aa100~countbykula~Postcard%20Finalists~feed.rss\cket.com~albums~aa100~countbykula~Postcard%20Finalists~th_Bitburger.jpg
Hidden: file C:\Documents and Settings\Chris\Local Settings\Application Data\Google\Google Desktop\bae743f469cb\Slideshow\feed200.photobucket.com~albums~aa100~countbykula~Postcard%20Finalists~feed.rss\bucket.com~albums~aa100~countbykula~Postcard%20Finalists~th_Barless.jpg
Hidden: file C:\Documents and Settings\All Users\Application Data\Norton\00000082\00000109\000003c1\cltLMS1.dat
Hidden: file C:\Documents and Settings\All Users\Application Data\Norton\00000082\00000109\000003c1\cltLMS2.dat
Stopped logging on 6/25/2010 at 14:40:01 PM

#10 boopme

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Posted 25 June 2010 - 09:44 PM

I guess we need a deeper look. Please go here....
Preparation Guide ,do steps 6 - 9.

Create a DDS log and post it in the new topic explained in step 9,which is here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic,thanks.
Since Gmer won't run,skip it and post the Sarscan with a note that GMER would not run..
Let me know if that went well.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#11 SnakebiteSF

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Posted 28 June 2010 - 10:06 AM

In step seven of the preparation guide, I download the DDS tool. When I went to use it on my computer, my computer wants it to be a AUTOCAD script file instead of a screensaver. What should I do to fix this?

Edited by SnakebiteSF, 28 June 2010 - 11:28 AM.


#12 boopme

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Posted 28 June 2010 - 03:56 PM

If you cannot get DDS to work, please try this instead.

Please download RSIT by random/random and save it to your Desktop.
Note: You will need to run this tool while connected to the Internet so it can download HijackThis if it is not located on your system. If you get a warning from your firewall or other security programs regarding RSIT attempting to contact the Internet, please allow the connection.
  • Close all applications and windows so that you have nothing open and are at your Desktop.
  • Double-click on RSIT.exe to start the program.
  • If using Windows Vista, be sure to Run As Administrator.
  • Click Continue after reading the disclaimer screen.
  • Leave the drop down box set to default: "List/folders created or modified in the last 1 month (30 days).
  • When the scan is complete, a text file named log.txt will automatically open in Notepad.
  • Save the log file to your desktop and copy/paste the contents into a new topic in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here.
Important: Be sure to mention that you tried to follow the Prep Guide but were unable to get DDS to run.
If RSIT did not work, then reply back here.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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