Posted 24 June 2010 - 03:37 AM
Hello BC, this is my first post here, and im desperate!
Basic Problem description : Computer is an HP desktop running XP. When turning on computer, after bios screen, the words "operating system not detected" appear. When inside bios setup, primary master, slave read "none". Both cdrom floppy are detected. Both hard drives inside the computer are not detected
Full details : (sorry about all the details, but i wanted to give all the info i could)
A friend of mine asked me to install a virus scanner for her because she was about to get the internet at her house for the first time, so I took her pc to my house. I installed malware bytes and avast, then did an overnight full scan with avast and it detected around 78 infected files (including a rouge/fake virus scanner). Shes says she had gotten the computer from a friend some years back so i guess they had gotten the infections then and my friend had just been dealing with them while playing her games. I just deleted them all, then proceeded to do a windows update. The computer hadnt been updated for many years, as it still had IE 6 i believe. I installed service pack 3, and then did a restart. When it came back up it started my avast bootscan that i forgot i had scheduled. The scan detected a virus in the temp internet files and asked me what i wanted to do, however i had not plugged in the keyboard and after plugging it in It would not detect, so i had to do a reset. After turning it back on and getting past the bios screen it said "Operating System not detected". I have reseated the connections on both hard drives in many different ways, leaving one off with the other connected and vice versa but nothing. Both hard drives power up ( i can feel vibrations, hear the fan i guess) I pulled out both hard drives and connected them one by one to my personal pc. One of them detects on my computer and the other doesnt. The one that detects is the one with the operating system and her files, so i wasnt to concerned with the other one. I pulled all her documents off and saved it and reconnected that hard drive back to her computer, using the cd rom cable. Still nothing.
Ive tried the extra IDE slot to connect that hd and the only difference is it skips the bios screen and goes straight to the operating system message.
Ive pulled the battery to reset the cmos, no luck
Ive used both options in the bios to reset all settings, no luck.
On the bios loadup screen, it reads hit f1 for setup, hit f10 for recovery console/options (or something like that), i hit f10 and it gives the operating system message. On the hard drive that works and is connected to my pc it has 2 partitions, one being a recovery partition.
I would try putting one of my hard drives in her pc, but everything i have is sata, and she has no sata ports (motherboard is really old)
Anyone have any suggestions please? I dont wanna tell her that i possibly messed up her computer, even though i have no clue what i did