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Deleting a file from Program Files

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#1 Timmer10


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Posted 23 June 2010 - 12:57 PM

Recently, I had my Act! by Sage 2009 version 11.0 customer relations database completely lose all my data. I was using Windows Vista. I have since upgraded to Windows 7. I have tried repeatedly to reinstall Act! by Sage 2009 and I get an error message that says the program recognizes a previous version of Act and it requires that I exit the installation and remove all previous versions. I was able to unistall Act! using the uninstall programs option. However, Act files remained in the Program Files. When I try to remove the ACT file in Program Files it will not allow me to because it says the file is open in Windows Explorer. I tried opening Windows Explorer to try to locate the file and close it but I could not locate any Act files. I tried disabling windows explorer and it removed all icons from my desktop and I couldn't access any drop down/ pull up menus so I didn't know how to proceed. I restarted the computer to get my standard settings back.

What I'm ultimately trying to accomplish is to reinstall Act! by Sage 2009 so that I can then buy an upgrade to Act! by Sage 2010 and install it. The program path that appears to be my problem and which I can't remove is as follows:

C:\Program Files\ACT\Act for Windows\Plugins\Act.UI.InternetExplorer.Plugins.AttachFile.dll

which is listed as a "File Extension". The Error Message list the File Description as "Act BHO plugin".

How can I close this file in Windows Explorer and/or remove this file from my Program Files? Or is there a work around so that I can install this software another way? Any help is greatly appreciated.

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#2 not2much


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Posted 07 July 2010 - 09:29 PM

The plugin can be disabled manually if you are ok modifying the Registry yourself, otherwise you can download and run HiJackThis (www.lurkhere.com/~nicefiles). When you run it, you will get a list of all sorts of items, scroll down until you locate the "C:\Program Files\ACT\Act for Windows\Plugins\Act.UI.InternetExplorer.Plugins.AttachFile.dll", put a check in its box and have HJT 'Fix' it. Then close HJT, restart windows and you should be able to delete the file.

#3 Queen-Evie


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Posted 08 July 2010 - 07:39 AM

Boot into safe mode, try to remove it from there. In the past, I've gotten "can't delete this file, it's in use" when I know it isn't in use. When I get to safe mode, I'm able to make it go bye-bye.

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