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Help with hijackthis for a chucklehead please


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#1 PCKILLER

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Posted 23 June 2010 - 10:25 AM

Hey guys, first time caller, long time listener and I was wondering if ya'll might tell me how to go about dealing with my hijackthis report. Running a Gateway dual core GT5012 Media center, tons of memory available, I use Norton AV, Spysweeper and run Spybot periodically. I spend most of my time on AOL (I know, I know), added Firefox recently but hate the way the favorites (bookmarks) aren't laid out in plain sight like AOL or I'd switch.
My problem is...my PC is very unresponsive to my mouse, worse on AOL. It's not mouse related as I fly when using Firefox or IE /Yahoo, but even my "my documents" load slowly. In AOL I'll have to double click on a folder 3-4 times before anything opens (I'm certain it's not the mouse, drivers, bad port etc) It's acting like I have a virus, but nothing shows up on Spybot or Norton, maybe an innocuous cookie or two sometimes.
I make my way on Ebay as I'm on disability, motorcycle wreck so if my PC is slow, I'm dead in the water, kinda like having a roof over my babies head. I hope I'm following protocol, please don't hesitate to correct me if I'm not. I always play by the rules. Can ya'll help me understand how to address a hijackthis report? I gave Gateway $200 last year for 15 sessions on the helpdesk and realized they don't know anything more than friends I'll make here (a few knew less than I)
Thanks sincerely, means alot to a father taking care of his family
PCKiller

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#2 hamluis

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Posted 23 June 2010 - 10:58 AM

You can initiate a post in the proper forum, BC Virus, Trojan, Spyware, and Malware Removal Logs - http://www.bleepingcomputer.com/forums/f/22/virus-trojan-spyware-and-malware-removal-logs/, after reading the guidance at Preparation Guide, Before Using Malware Removal Tools and Requesting Help - http://www.bleepingcomputer.com/forums/t/34773/preparation-guide-for-use-before-using-malware-removal-tools-and-requesting-help/.

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#3 Queen-Evie

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Posted 23 June 2010 - 10:59 AM

Please read and follow the instructions in this topic

Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help

After you post your log,

1) Please be patient. It may take a while to get a response because the HJT Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.


2)
you should NOT make further changes to your computer
(install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications
you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.




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