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blue screen shutdown


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#1 patb999

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Posted 23 June 2010 - 10:23 AM

hello, I have a one-month-old Acer Aspire 1410 11.6" notebook running on Windows 7 64-bit home premium. Twice now, it has encountered a sudden error and shut down improperly.

I have run Bullguard (which found 3 infected files, but only ADMT cookes) and Spybot S&D, which found nothing. I also scanned with Microsoft Security Essentials, which found nothing.

However, in looking into it more closely, I found that it is associated with Blue screen, which according to many chat forums and googling, etc, I've looked at, is a potentially serious problem.

I've just scanned and saved a log with Hijackthis. Could someone have a look at it for me, please?

EDIT: HJT log removed, used only in BC forums dealing with malware ~ Hamluis.

Edited by hamluis, 27 June 2010 - 09:53 AM.


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#2 coxchris

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Posted 23 June 2010 - 06:51 PM

Welcome to BC

Let see if we can find any BSOD errors Logs.

Download Blue Screen Viewer (http://www.nirsoft.net/utils/bluescreenview.zip)
extract the zip file
run the program
when it done scanning
go to file>saved selected items it will save them in a txt file and copy and paste all the information in your next post.

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#3 William Wilson

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Posted 25 June 2010 - 04:03 AM

Hi welcome to BC
since you have mentioned that you have saved a log, will you post it here? It may help.

#4 patb999

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Posted 25 June 2010 - 05:06 AM

Hi Chris, thank you too for the speedy reply, Hope I've done the saving bit correctly. Here's the bluescreen text file:

==================================================
Dump File : 062310-18673-01.dmp
Crash Time : 23/06/2010 11:04:35
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff880`03fa7f03
Parameter 3 : fffff880`06237850
Parameter 4 : 00000000`00000000
Caused By Driver : dxgmms1.sys
Caused By Address : dxgmms1.sys+3af03
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\062310-18673-01.dmp
Processors Count : 1
Major Version : 15
Minor Version : 7600
==================================================

Mind you, that doesn't quite look like all the stuff that was in it before I saved it!! Is it enough?

#5 hamluis

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Posted 27 June 2010 - 10:01 AM

Seems to be a problem with DirectX, not malware issue.

I'd run the DX troubleshooter.

Louis




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