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BSOD Windows XP Pro SP2


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7 replies to this topic

#1 Ken From New Zealand

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Posted 23 June 2010 - 04:38 AM

I turned on my computer this morning and several seconds after i logged in Windows crashed with BSOD message:
STOP: C000021A
Unknown Hard error.
Physical memory dump.
Dumping memory.

I have not installed any new software recently, no windows update is applied except for KB932823 v3 x86 and windows update has been disabled.
My spec:
Windows XP Pro SP2
1.6ghz E2140 @ 1.96ghz
1GB ddr2 ram
500W power supply
Biostar ATI HD 4650 512MB DDR2
P5GC-MX Mobo
Maxtor 40gb HDD
WS 80GB HDD

Edited by Ken From New Zealand, 23 June 2010 - 04:41 AM.


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#2 noknojon

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Posted 23 June 2010 - 05:49 AM

Hi Ken
Please try to ron a disk check on your system - If the system stays open for long enough follow these directions -
Run a Disk Check on your C: drive in Windows XP:
  • Click Start and open My Computer
  • Right-click on C: and select Properties
  • Click on the Tools tab
  • Under Error-checking click the Check Now... button
  • Mark the box next to Automatically fix file system errors and Scan for and attempt recovery of bad sectors
  • When the message box pops up, click the Schedule disk check button and restart your computer
  • Once your computer restarts it will check the drive, don't press any keys so that it is allowed to do so
Thank You -
EDIT -
This is also the M/soft support page for that error http://support.microsoft.com/kb/156669

Edited by noknojon, 23 June 2010 - 05:54 AM.


#3 Ken From New Zealand

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Posted 27 June 2010 - 06:03 PM

I performed the check after being able to access safe mode. It did not have any effect on the issue. It is still crashin shortly after i login to an user. I have also tried the methods provided in the support page but it did not help either.

EDIT: For some reason if I boot windows normally from F8 Boot Menu > Return to OS Choices Menu it won't crash. Maybe that helps?

EDIT2: I checked the SaveDump from event log viewer. Apparently the following drivers failed to load: fips, intelppm, i8042prt

Edited by Ken From New Zealand, 28 June 2010 - 01:11 AM.


#4 Ken From New Zealand

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Posted 29 June 2010 - 01:50 AM

Okay. I decided to do a clean install. But this isn't the first time I had to do a clean install. This exact same BSOD a few weeks back but I could not think of any issues so I clean installed Windows XP Pro SP2 and it was working fine until it came up again. Its working fine now but any idea why it is crashing so i can prevent it in the future?

Edited by Ken From New Zealand, 29 June 2010 - 01:51 AM.


#5 noknojon

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Posted 29 June 2010 - 05:31 AM

Hi Ken -
If you do ANOTHER clean install , will that fix it or just put you back where you started ??
There is another problem in your system that still needs fixing - Check ALL your drivers (use the makers sites if you can) and update all of them -
Install XP SP3 now as backup is about to end for SP2 - This is slow, and takes time, but do it -
Download SPECCY from Piriform and get the details of your system -
There is something wrong that I can't figure out now -
How much spare space do you have on your H/D - Check by doing a defrag -

Thank you -

Edited by noknojon, 29 June 2010 - 05:37 AM.


#6 Ken From New Zealand

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Posted 29 June 2010 - 05:19 PM

It fixes the problem when i do a clean install but on the first time clean install the BSOD came back a few weeks after.
I've always kept my drivers up to date so I'm not
I have 20.1GB free on my HD with Windows installed on it.

Details from Speccy
Operating System
MS Windows XP Professional 32-bit SP2
CPU
Intel Pentium E2140 @ 1.60GHz 24 C
Conroe 65nm Technology
RAM
1.0GB Single-Channel DDR2 @ 333MHz (5-5-5-15)
Motherboard
ASUSTeK Computer INC. P5GC-MX (LGA 775)
Graphics
LM726 @ 1280x1024
ATI Radeon HD 5700 Series
Hard Drives
40GB Maxtor Maxtor 2F040L0 (IDE)
78GB Western Digital WDC WD800AAJS-00PSA0 (IDE)
Optical Drives
No optical disk drives detected
Audio
Realtek High Definition Audio

I've upgraded my GPU but the BSOD occurred before I had changed my GPU.

#7 noknojon

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Posted 30 June 2010 - 01:42 AM

Optical Drives
No optical disk drives detected

Do you have a CD / DVD drive installed - This shows it is not recognised ??

Optical Drives
TSSTcorp CD/DVDW TS-H552U

This is mine (basic) - Can you open BIOS and check it is listed - (Usually 2nd drive, after your H/D)
Look inControl Panel> System>Hardware>and see if you have one listed and it may show no drivers -
If there is a maker look on the site listed and try to find drivers for it - The item should be listed as you did Full Reinstalls -
Run Defrag to see if that helps but do a Disk Cleanup first -

#8 Ken From New Zealand

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Posted 30 June 2010 - 02:56 AM

I don't have any optical disk drives at the moment. I used the molex pin from the dvd drive to my new gpu card because i don't use my dvd drive at all unless im installing windows.

Edited by Ken From New Zealand, 30 June 2010 - 05:48 AM.





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