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Vista Blank Screen


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#1 H@cker

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Posted 23 June 2010 - 12:48 AM

I have a client that has a HP laptop that vista ultimate 32 bit installed. The problem is when windows loads it shows the loading bars then blacks out and nothing. I have waited for about 20min with nothing showing. Now I can load up in safe mode just fine and I have tried to uninstall the drivers and let vista use the "Standard Video Driver" and it boots fine if I use this driver. I have tried 5 different drivers from nvidia with no luck. All the drivers install still show the loading bars then blank screen and then nothing. To me seems like a driver issue as it will load fine in safe mode and also with the "Standard Video Driver".
Please help as I am at a loss. The only thing let I know to try is doing a extensive test on the video to see if its hardware. I just would think this would be the case with whats mentioned above. Thanks!

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#2 hamluis

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Posted 23 June 2010 - 12:18 PM

You can try booting into safe mode...and then doing the following:

Download/install BlueScreenView, http://www.nirsoft.net/utils/blue_screen_view.html.

Double-click BlueScreenView.exe file.

When scanning is done, Edit/Select All.

Then File/Save Selected Items.

Save the report as BSOD.txt.

Open BSOD.txt in Notepad, copy all content and paste it into your next reply.

Louis

#3 H@cker

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Posted 23 June 2010 - 12:33 PM

You can try booting into safe mode...and then doing the following:

Download/install BlueScreenView, http://www.nirsoft.net/utils/blue_screen_view.html.

Double-click BlueScreenView.exe file.

When scanning is done, Edit/Select All.

Then File/Save Selected Items.

Save the report as BSOD.txt.

Open BSOD.txt in Notepad, copy all content and paste it into your next reply.

Louis



I have done this and it is saying its a issue the with nvidia video. It all works fine if I use the driver vista assigns it without installing the driver from HP or Nvidia.

#4 hamluis

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Posted 24 June 2010 - 11:46 AM

Then...I would use the driver assigned by Vista.

Louis

#5 H@cker

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Posted 24 June 2010 - 06:44 PM

Then...I would use the driver assigned by Vista.

Louis



We can just if we try to play a movie or a game it says the video needs a upgraded video driver. :huh:




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