I bought a new HP Pavillion a4310f about a month ago. Recently (about two and a half weeks ago maybe), while running perfectly fine, the screen turned to a crazy array of colors (Looked like a Magic Eye picture if anyone remembers those, best way I can desribe it) and to the best of my knowledge everything was frozen/crashed. The PC itself seemed to be running fine however, there were no strange sounds prior to or during this occurance from the computer. The only thing I seemingly could do was hold down the power button and cold boot the machine. I was worried because I dont have much money and saved a long time for this PC, but the comp seemed to be working fine after and it didn't happen again. But a few days later it did happen again, and now it is a frequent and annoying problem. At first it only seemed to happen while watching movies, but now it will happen during basic web/folder browsing as well. I spent 2 hours on the phone with HP support, the guy took remote control of my computer, doing tests and "solving the issue" as he put it. He claimed he had fixed the issue (and he also claimed he analyzed all my hardware and that it was all in fine working order) and that my PC would not be freezing again. I do not know a Ton about computers. I don't know what to do.
Like I said, I am running the
HP Pavillion a4310f
Processor: AMD Athlon II X2 250 Processor 3.00 GHz
RAM: 4.00 GB DDR3
Windows 7 64-Bit
The Graphics card is integrated so I really am at a loss. I don't know what to do, and as far as I can tell, neither does HP support. Maybe it is because it is so hard to make the phone tech understand exactly what is happening, really hard to describe, and then the language barrier as well might be a factor. I don't know.
Has anyone encountered something like this before? ANY help would be Grand!
I should also add, that I have tried:
Updating all my drivers.
Updating Direct X.
Unplugging from my 32' LCD Display and rehooking (stays the same) I know monitor is good because doesn't happen on my wife's comp.
The computer strangly enough seems to run perfectly (besides crashing in this wierd way about twice a day now). I am using it to post now. Super fast browsing speed online. Tower never sounds like it is working hard, computer is always cool to the touch all over. So strange. It has no sign of problems until all of a sudden everything stops...
Edited by exhampriory, 22 June 2010 - 09:02 PM.