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Crazy Colors on screen and frozen??


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#1 exhampriory

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Posted 22 June 2010 - 08:52 PM

Hi everyone. I am having a troubling problem I hope somebody can shed some light on..,

I bought a new HP Pavillion a4310f about a month ago. Recently (about two and a half weeks ago maybe), while running perfectly fine, the screen turned to a crazy array of colors (Looked like a Magic Eye picture if anyone remembers those, best way I can desribe it) and to the best of my knowledge everything was frozen/crashed. The PC itself seemed to be running fine however, there were no strange sounds prior to or during this occurance from the computer. The only thing I seemingly could do was hold down the power button and cold boot the machine. I was worried because I dont have much money and saved a long time for this PC, but the comp seemed to be working fine after and it didn't happen again. But a few days later it did happen again, and now it is a frequent and annoying problem. At first it only seemed to happen while watching movies, but now it will happen during basic web/folder browsing as well. I spent 2 hours on the phone with HP support, the guy took remote control of my computer, doing tests and "solving the issue" as he put it. He claimed he had fixed the issue (and he also claimed he analyzed all my hardware and that it was all in fine working order) and that my PC would not be freezing again. I do not know a Ton about computers. I don't know what to do.

Like I said, I am running the
HP Pavillion a4310f
Processor: AMD Athlon™ II X2 250 Processor 3.00 GHz
RAM: 4.00 GB DDR3
Windows 7 64-Bit

The Graphics card is integrated so I really am at a loss. I don't know what to do, and as far as I can tell, neither does HP support. Maybe it is because it is so hard to make the phone tech understand exactly what is happening, really hard to describe, and then the language barrier as well might be a factor. I don't know.
Has anyone encountered something like this before? ANY help would be Grand!
Thank you

I should also add, that I have tried:
Updating all my drivers.
Updating Direct X.
Unplugging from my 32' LCD Display and rehooking (stays the same) I know monitor is good because doesn't happen on my wife's comp.

The computer strangly enough seems to run perfectly (besides crashing in this wierd way about twice a day now). I am using it to post now. Super fast browsing speed online. Tower never sounds like it is working hard, computer is always cool to the touch all over. So strange. It has no sign of problems until all of a sudden everything stops...

Edited by exhampriory, 22 June 2010 - 09:02 PM.


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#2 coxchris

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Posted 22 June 2010 - 10:36 PM

could you attach a photo of the screen when it does that again. How do you have it setup? for example are you using any extended plugs do you have the monitor plug in to your wall outlet.

Too much imbalanced of power can damage your Power Supply Unit.. You might want to contact HP support by email and attaching the photos to them of that this problem. Anyway to help you out the photos might give us a understanding of what you are experiencing

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#3 Broni

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Posted 22 June 2010 - 11:43 PM

I bought a new HP Pavillion a4310f about a month ago

Return it.

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#4 exhampriory

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Posted 23 June 2010 - 07:44 PM

Yes when it happens next I will take a digital photo and post it, thank you. Also, I have considered returning it, but I live in a small town so I had to buy it from a store called The Source (previously Radio Shack I believe) and they have a 15 day return policy on computers unfortunatly. I hope I don't have to send it away..

i have my display, as well as the pc hooked up through an advanced surge protector with a noise filter and alarms. Made specific for HD tv's with a connected equiptment warranty. (like a monster bar)

#5 exhampriory

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Posted 30 June 2010 - 04:51 PM

Ok, thank you everyone for the help, but I MAY have resolved the problem. The next day after I posted this concern, it rained and we had a few cold days. I left the window in our living room open (comp is in the living room near the window) and it was rather chilly in here for the next 3 days. In that time the computer did not crash even once. then once our weather warmed up again it resumed its frequent crashes. I had already suspected overheating as a problem but wasn't sure. I read that these newer 'budgeted' pc's sometimes had overheating problems because they cheap out on the fans (also makes them whisper quiet apparently). Today I went and bought a new fan (Blue LED fan thing I dunno it's supposed to be good) and when I opened up the comp I was surprised. I am used to seeing the fan on the motherboard cooling the CPU, and a fan up beside the power supply. The fans in my PC are a little different. The CPU fan is normal. But the fan that is usually next to the power supply (rear of the tower on the top) is actually encased and concealed by the power supply box itself. I may not know what I'm talking about here, but that made it seem like my motherboard/integrated graphics card was not getting much cooling at all... I put this new fan in on the bottom rear vent of my PC and I guess I'll see if this makes a difference. Might even get another tiny fan and stick it on the vent on the side of my pc at the top to blow on the top half of the motherboard directly, though it may be overkill, i don't know. Anyways, I will post again on this if the problem is indeed solved or if it happens again.

Again, thanks for trying to help me people!!! :D

#6 Broni

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Posted 30 June 2010 - 06:55 PM

Good news :huh:
Thanks for posting back :huh:

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#7 exhampriory

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Posted 30 June 2010 - 10:17 PM

aw darn it...

happened again. Can't be overheating (I don't think) because cold air is actually seeping out of all the vents now.... Forgot to take a picture (im an idiot)
But Im sure it will happen again. I will take a photo and post... sigh
I hope its not a defective comp. I have a lot of stuff I dont want to lose and nowhere to store it on...
Thanks for bearing with me.

#8 Broni

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Posted 30 June 2010 - 10:38 PM

Return it.


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#9 Eric ~ Computer Guy

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Posted 01 July 2010 - 07:21 AM

I've seen this issue before: it's a bad graphics processor or memory.

Your best bet is to send it to HP for repair. You will be without a PC for a couple of weeks, but they will fix/replace it.

Just be sure to back up your data before you send it off...they do not warranty data.




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