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My Laptop is badly infected:just reinstall windows?


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3 replies to this topic

#1 babyfe

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Posted 22 June 2010 - 07:02 PM

Well i have a dell inspiron 1501 with windows xp SP3. My laptop is infected with all types of malware and i cant seem to get rid of them. I cant do anything in safe mode also because of the copyright virus Here are the problems i am facing:

1. Google redirects/pop ups- i use firefox and when i click on a link it directs me to somewhere else and when im browsing the web, many pop ups would appear.

2. Copyright violation virus- as many times as i try, that copyright still appears! i followed the directions to remove it, but its still there. And my task manager somehow got disabled.

3. Missing files- every time i try to open a program like malwarebytes, photoshop, firefox, etc., i keep getting the open with...box and i cant check it off. So what i do is right click the program and click start. Also, for my control panel, i cant change anything. i keep getting this error: Control Panel C:\WINDOWS\system32\rundll32.exe Application not found

4. Malwarebytes/SUPERAntispyware- when i use them to scan my computer, the stuff that says was deleted are still there! for example, there was one called backdoor.bot that still appears in the scans.

5. internet explorer- when i try to use it, it would open for a second, then closes asking me if i want to run the program, save it, or closes as if i was downloading IE.

I am currently doing a scan with MBAM. I was just thinking that should i just reinstall windows? I dont have the disc for my computer though. Many Thanks!

Edited by babyfe, 22 June 2010 - 07:05 PM.


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#2 chromebuster

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Posted 22 June 2010 - 10:13 PM

Hi,
I'll say one thing. Never give in to malware authors. You don't want them to win. And by reinstalling the OS and giving up, you're letting them have their way. So you say that nothing is working in terms of scans? and that you can't boot into safe mode? Well firstly, I'd recommend you download the .reg file that allows the safeboot key that was probably deleted to be restored. You can find it by googling how to repair safe mode. It should come right up and than you will at least be able to boot into safe mode. And you should remember that Malwarebytes is strongest in normal mode. And another suggestion. Have you tried Kaspersky's virus removal tool 2010 yet? It might do you some good.

regards,
Chromebuster

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#3 babyfe

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Posted 23 June 2010 - 08:13 PM

thanks for replying i downloaded the file but that copyright violation is still blocking it. It covers the whole entire screen and as for Kaspersky, i cant access the website(or other certain websites to add like majorgeeks.com) to download the program. :thumbsup:

#4 boopme

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Posted 23 June 2010 - 09:20 PM

Post the MBAM scan log please.
If you only did a reinstall and not a Wipe of the drive and format you probably did not kill the malware. It is also possible you reinstalled malware thru an infected file you may have backed up.

2.Please follow our Removal Guide here How to remove the AP Manager or Copyright violation . There are afew steps there that should help you.
You will move to the Automated Removal Instructions

After you completed that, post your scan log here,let me know how things are.
The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.

3.what program do i want to open file (FILE ASSOC FIX)

Go here to Doug KNox's Windows® XP File Association Fixes
Run 9th down on left... EXE File Association Fix ... the EXE not EML one.

4.One or more of the identified infections is a backdoor trojan/ Bot.

This allows hackers to remotely control your computer, steal critical system information and download and execute files.

I would counsel you to disconnect this PC from the Internet immediately. If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a known clean computer and change all passwords where applicable, and it would be wise to contact those same financial institutions to apprise them of your situation.

Though the trojan has been identified and can be killed, because of it's backdoor functionality, your PC is very likely compromised and there is no way to be sure your computer can ever again be trusted. Many experts in the security community believe that once infected with this type of trojan, the best course of action would be a reformat and reinstall of the OS. Please read these for more information:

How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?
When Should I Format, How Should I Reinstall

We can still clean this machine but I can't guarantee that it will be 100% secure afterwards. Let me know what you decide to do.

5. should work out with removal of the malwares.


If you continue to clean....
Next run ATF and SAS: If you cannot access Safe Mode,run in normal ,but let me know.

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Please ask any needed questions,post logs and Let us know how the PC is running now.
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