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Internet Browsers Don't Work


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5 replies to this topic

#1 Scary Guy

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Posted 22 June 2010 - 04:04 PM

My internet browsers don't work (Posting this from a separate PC). My internet works fine. I can connect to Steam, Google Earth, and other programs that use the internet but the browsers themselves are broken. I have IE6 (I reinstalled Windows XP a while ago and haven't bothered to upgrade) Chrome and Firefox and none of them work. Chrome and IE both give me "not responding" messages after they open up and Firefox doesn't open at all, although I can see its process running in the Task Manager. I've recently got rid of a virus (AV suite, if that helps). I manually uninstalled it then ran Malwarebytes and the Windows Malicious Software Removal Tool, and it hasn't been giving me any problems, so I don't think it's caused by that. I found all of this to be really odd, and I'm tired of computer problems, please halp.

Also, hi! I'm new here!

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#2 boopme

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Posted 22 June 2010 - 08:34 PM

Hello and welcome to the forum.

Try this--open control, internet options, connections tab, lan settings, uncheck the box next to "use proxy...."
OR
Go to Start ... Run and type in cmd
A dos Window will appear.
Type in the dos window: netsh winsock reset
Click on the enter key


Check your DNS settings for XP.
1.From the Start Menu select Control Panel
2.Right-click on your network connection and select Properties
3.Double-click on "Internet Protocol (TCP/IP)"
4.Make sure that the "Obtain DNS server address automatically" is selected
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 Scary Guy

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Posted 22 June 2010 - 10:05 PM

None of that stuff seems to be working. I can connect to some websites, but if I try to do anything else with them it freezes up and stops responding.

#4 boopme

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Posted 22 June 2010 - 10:18 PM

OK,let's start over and see what's up..

Do all the steps in the guide.. Automated Removal Instructions for AV Security Suite

After running MBAM in the guide also D'load and run SAS while you are in Safe Mode

Download and scan with SUPERAntiSpyware Free for Home Users
  • Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the Scanning Control tab.
  • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen.
  • Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan.
  • Click "Next" to start the scan. Please be patient while it scans your computer.
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes".
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.


Post back MBAM and SAS logs and tell me how it's doing.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 Scary Guy

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Posted 23 June 2010 - 01:27 PM

This is the MBAM log, it doesn't seem like the SAS one saved.

Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4052

Windows 5.1.2600 Service Pack 3
Internet Explorer 6.0.2900.5512

6/22/2010 2:22:06 PM
mbam-log-2010-06-22 (14-22-06).txt

Scan type: Quick scan
Objects scanned: 115877
Time elapsed: 8 minute(s), 25 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 1
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 3

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\tgjfnumy (Rogue.AntivirusSuite.Gen) -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Program Files\Mozilla Firefox\o.dat (Rogue.AntivirusSuite) -> Quarantined and deleted successfully.
C:\Documents and Settings\Lyman Family\Local Settings\Temp\SGwC.exe (Rogue.AntivirusSuite) -> Quarantined and deleted successfully.
C:\Documents and Settings\NetworkService\Local Settings\Application Data\qlvjwffmj\vqmsjvhtssd.exe (Rogue.AntivirusSuite.Gen) -> Quarantined and deleted successfully.

I'm running another full scan, it seems you're certain it's just a virus that hasn't been cleaned up all the way.

#6 boopme

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Posted 23 June 2010 - 03:51 PM

Hi ,yes sometimes it'll take several scans or tools to fully clean..

Sometimes this happens with an SAS log and it comes back after a shut down and reboot. Also it sometimes shows up in the Admin or other user account.

MBAM is at #4230 so Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.


Do an Online scan with ESET
Please perform a scan with Eset Online Antiivirus Scanner.
(Requires Internet Explorer to work. If given the option, choose "Quarantine" instead of delete.)
Vista users need to run Internet Explorer as Administrator. Right-click on the IE icon in the Start Menu or Quick Launch Bar on the Taskbar and select Run as Administrator from the context menu.
  • Click the green ESET Online Scanner button.
  • Read the End User License Agreement and check the box: YES, I accept the Terms of Use.
  • Click on the Start button next to it.
  • You may receive an alert on the address bar that "This site might require the following ActiveX control...Click here to install...". Click on that alert and then click Insall ActiveX component.
  • A new window will appear asking "Do you want to install this software?"".
  • Answer Yes to download and install the ActiveX controls that allows the scan to run.
  • Click Start.
  • Check Remove found threats and Scan potentially unwanted applications.
  • Click Scan to start. (please be patient as the scan could take some time to complete)
  • If offered the option to get information or buy software. Just close the window.
  • When the scan has finished, a log.txt file will be created and automatically saved in the C:\Program Files\ESET\ESET Online Scanner\log.txt
    folder.
  • Click Posted Image > Run..., then copy and paste this command into the open box: C:\Program Files\ESET\EsetOnlineScanner\log.txt
  • The scan results will open in Notepad. Copy and paste the contents of log.txt in your next reply.
Note: Some online scanners will detect existing anti-virus software and refuse to cooperate. You may have to disable the real-time protection components of your existing anti-virus and try running the scan again. If you do this, remember to turn them back on after you are finished.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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