I have a Office Jet Pro 7780. It is connected wired to a linksys router.
There is currently two computers connected to the same network. The HP software detected the printers over network upon install and still maintains connection to print.
One computer has full access to print and scan over the network.
The other computer can print over the network, but not scan. The solution center launches and can control everything of the printer but that one function. When the scan button is selected it say s that an "Internal error has occured" and I need to restart the software, or PC or re-install the imaging fuctions. I have done all those things and even re-installed the FULL software. But yet I can still not print and still same errors. The PC was a ble to communicate before to scan. THe IP address is all setup as static in the device and windows. So the error is not IP communication failure.. I have had A LOT of issues with the particular printer... Any ideas?
UPDATE: I RAN HP's SCAN DIAGNOSTIC TOOL, AND THE ERROR IS WITH THE "SCAN FLOW MANAGER" RESTART OF PC, AND UNINSTALL/RE-INSTALL OF DRIVER SOFTWARE STILL YIELDS THE SAME RESULTS!
Any ideas now?
This is an example of what the diag utility throws back