This is my first request for help with a slow running computer. I'm fairly knowledgeable, but this has me stumped.
The computer is a Dell Dimension 4400 running XP Home, SP3, Build 2600. 1.6GHz processor with 1GB RAM. The BIOS is Intel ver A4. Vipre 4.0 anti-virus installed. Running DSL through a NetGear router.
Computer is scanned/defragged every Sunday using spy-bot, malwarebytes, Registry Mechanic 9, and Vipre and is defragged. All scans come back clean.
Recently the internet connection through verizon has been very slow. Sometimes the computer won't connect to the internet and the connection times out. Verizon says there is nothing wrong with the DSL line. I have released and renewed the IP address and cleared the ARP cache. Nothing helps.
I have tried all of the following. Both as individual attempts and in various combinations: turning off Zone Alarm, turning off Vipre, turning off carbonite and disabling all carbonite processes in task manager, connecting the computer directly to the DSL modem, resetting the modem, trying new ethernet cables, redownloading and reinstalling the most recent Java update, all updates are current from Microsoft, and the computer is still slower than a dial-up connection from 20 years ago.
I have read the threads on preparing to ask for help and have downloaded and ran defogger, DDS, and GMER. I have saved those log fies, but don't know if I'm supposed to attache them or not. I have attached them in hopes that may speed up the process.
On another computer, I have run ComboFix before, and the problem there was solved with the first pass. Risky, I know, to run the app without supervision, but I guess I got lucky.
I tried to run ComboFix on this computer and the blinking cursor hangs and stops and starts many times. Nothing appears in the text box for over half an hour. When the blinking cursor disappeared for over 45 minutes, I closed the program, rebooted the computer, and tried again. Same results. The cursor hangs, then eventually disappears. The program hangs for over an hour with no result. The program never gets to the point of reporting is is working on section1, section 2, etc.
I stopped again and ran all of the defogger, DDS and GMER apps, and have done all I can on my own.
Any suggestions or attempts to help will be deeply appreciated.
Thanks in advance,