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Recovery Failure


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16 replies to this topic

#1 NCJason

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Posted 21 June 2010 - 09:22 PM

My Father In Law just bought a used Dell Studio 1737 laptop. I tried to run the recovery software to restore it to factory. During the restore something happened and it failed. Now the computer can not boot into windows and the recovery will not run again. I can launch the recovery software but the screen just pops up and then goes back to the choice list. I can open a DOS prompt and browse to see that the recovery files and disk image are still in place. I tried to manually launch the repair and got the same result. Is there any thing else I should try before I have to order the recovery disks from Dell?

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#2 Joe C

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Posted 21 June 2010 - 09:58 PM

are you pressing the F8 key during post to access the dell recovery ?

Edited by Joe C, 21 June 2010 - 10:09 PM.


#3 Broni

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Posted 21 June 2010 - 11:38 PM

What was the original reason to start recovery process?

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#4 NCJason

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Posted 22 June 2010 - 08:32 AM

I was trying to restore the computer to factory because i was used by unknown people and we did not know what they had done with it. We wanted to start clean so we did no have to deal with any of their documents, settings or malware that may have been installed.

When the computer posts, I hit F8 to get to the Advanced Boot Options and select Repair Your Computer. The System Recovery window comes up. Under that I select Dell Factory Image Restore. The image restore software pops up. I tell it that I want to format the hard drive and restore the factor image and then it immediately closes. This is the part where it normally shows the progress of the restore.

From what I can tell, when I first tried the restore it managed to at least partially format the hard drive but stopped before the drive was re-imaged.

#5 thcbytes

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Posted 22 June 2010 - 04:23 PM

Got your pm. :huh: Thanks for the ping.

Fair warning. I am good with Malware and mediocre with all else.
  • Do you have a Windows Vista install DVD?
  • Do you have a Windows Recovery Environment Disc?
It sounds like the recovery image partition might be corrupt. :huh:
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#6 NCJason

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Posted 22 June 2010 - 04:43 PM

I have a Vista recovery disk that I tried to use to fix the MBR because I can see a Windows install on the hard drive but FIXMBR could not detect it.

#7 thcbytes

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Posted 22 June 2010 - 05:20 PM

Tell me exactly what is written on the Disc please.
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#8 NCJason

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Posted 22 June 2010 - 05:23 PM

It is a Vista Recovery CD that I was told to download the last time I was troubleshooting a computer.

#9 thcbytes

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Posted 22 June 2010 - 05:34 PM

I am indeed concerned that the Vista image might be corrupt. If that is the case then you will unfortunately need to buy a Vista DVD. If that is actually the situation then I would purchase a Windows 7 install DVD instead.

Try this.........

Boot the Recovery disc
  • Choose Repair your Computer
  • Press Enter
  • Choose Dell Factory Image Restore
  • Click Next
  • Click the check box "Yes, reformat hard drive and restore system software to factory condition"
  • Click Next
  • Wait while your computer is restored to the default factory configuration
Once the restoration has completed, Click Finish

Success?
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#10 NCJason

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Posted 22 June 2010 - 06:26 PM

The steps you posted are what I have been attempting to do. The first time it started to restore the computer but did not complete. I believe that the process was accidentally interrupted in the middle. When I attempted to try again when I click next the second time the screen pops up that shows the progress of formatting the drive and then it immediately closes.

#11 Broni

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Posted 22 June 2010 - 08:39 PM

Run hard drive diagnostics: http://www.tacktech.com/display.cfm?ttid=287 (or http://www.bleepingcomputer.com/forums/ind...ive+diagnostic)
Make sure, you select tool, which is appropriate for the brand of your hard drive.
Depending on the program, it'll create bootable floppy, or bootable CD.
If downloaded file is of .iso type, use ImgBurn: http://www.imgburn.com/ to burn .iso file to a CD (select "Write image file to disc" option), and make the CD bootable.

NOTE. If your hard drive is made by Toshiba, unfortunately, you're out of luck, because Toshiba doesn't provide any diagnostic tool.

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#12 thcbytes

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Posted 22 June 2010 - 09:07 PM

I unfortunately do not have much more to offer. Please follow the recommendations suggested by Broni. Your in great hands. :huh:
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#13 Broni

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Posted 22 June 2010 - 10:04 PM

:huh:

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#14 NCJason

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Posted 25 June 2010 - 12:25 PM

I have tested all of the system hardware and everything is good.

#15 Broni

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Posted 25 June 2010 - 12:29 PM

I think, at this point, you have to call Dell and order recovery DVDs.

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