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Virus??


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#1 alee56

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Posted 21 June 2010 - 07:30 PM

Hi - I am having a number of problems. Slow computer, cannot open a pdf, cannot update and open Adobe reader. Today I was online with a Norton representative as I kept getting email 1003 error when I tried to send emails using windows live email and after rebooting, I no longer can open Norton Internet Security. I have a newer HP using windows 7....only 6 months old. I ran SUPERantispyware in regular mode and in safe mode and erased several hundred cookies. I ran Malwarebytes Anti-Malware in both normal mode and safe mode with nothing malicious detected. What else can I do?
Thanks

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#2 boopme

boopme

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Posted 21 June 2010 - 10:41 PM

Hello, We need a deeper look. Please go here....
Preparation Guide ,do steps 6 - 9.

Create a DDS log and post it in the new topic explained in step 9,which is here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic,thanks.
If Gmer won't run,skip it and move on. It won't run on 64 bit Win7.
Let me know if that went well.
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