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Gigabyte waeeanty ?


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5 replies to this topic

#1 fairjoeblue

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Posted 21 June 2010 - 12:23 PM

About a year ago I bought a Gigabyte GA-EP45-UD3R motherboard.
It supposedly has a 3 year warranty.
I had been using 2GB of memory installed in slots 1 & 3 to use the dual channel feature.
About a month ago I bought another identical 2GB dual channel memory kit to have a total of 4GB.
I installed it & the unit booted fine
Shortly after I started having problwms
Using Memtest86 I determined that one of the new memory sticks was having problems
After further testing I determined the memory stick is fine & the slot is the problem.

Now to the actual question,

Has anybody ever RMA'd a Gibabyte motherboard under warranty ?
Is it worth the time/effort ?

[Tried to fix " waeeanty ".]

Edited by hamluis, 21 June 2010 - 06:48 PM.
Moved to Internal Hardware from System Building ~ Hamluis.

OCZ StealthXstream 700W,Gigabyte GA-EP45-UD3R , E8500, Arctic Freezer Pro 7, 3GB G.Skill PC8500,Gigabyte Radeon HD 4850 OC [1GB ], Seagate 250GB SATA II X2 in RAID 0, Samsung SATA DVD burner.

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#2 the_patriot11

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Posted 21 June 2010 - 12:40 PM

I never have actually warrantied one, however I have had a few dealings with their customer support, and I wouldn't hesitate to RMA one, I imagine they would do a good job.

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#3 dpunisher

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Posted 21 June 2010 - 03:56 PM

I RMAd an X58 board to Gigabyte and the turnaround time was about 3 weeks. Nothing good nor bad to say about them, they did their job.

I am a retired Ford tech. Next to Fords, any computer is a piece of cake. (The cake, its not a lie)

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#4 hamluis

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Posted 21 June 2010 - 04:44 PM

If it were me...I'd look at the time lost and the trans expense...and weigh that against the cost of a replacement board with a new warranty and 3-day delivery.

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#5 fairjoeblue

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Posted 21 June 2010 - 05:58 PM

"If it were me...I'd look at the time lost and the trans expense...and weigh that against the cost of a replacement board with a new warranty and 3-day delivery."

I had already considered another motherboard.
As to the time factor, that isn't really an issue.
[I have "spare" computers]

The return expense vs replacement cost justifies the return, IF Gigabyte doesn't simply send the same board back in the same condition.

I was more interested in if anybody had done a warranty RMA & what the outcome was.
I'm going to RMA it & see what happens.
OCZ StealthXstream 700W,Gigabyte GA-EP45-UD3R , E8500, Arctic Freezer Pro 7, 3GB G.Skill PC8500,Gigabyte Radeon HD 4850 OC [1GB ], Seagate 250GB SATA II X2 in RAID 0, Samsung SATA DVD burner.

#6 powder_sullivan

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Posted 22 June 2010 - 07:42 AM

Which company did you buy this motherboard from? Usually they're responsible for warrantying your product
for a minimum of one year.

As for returning direct to the company, I strongly advise that you ship your motherboard through ups/purolator.
The post office has a good habit of losing things. Expect to pay anywhere from $20 to $25, and a 2-3 week turnaround time.
This seems to be the average for any motherboard company.




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