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#1 elila

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Posted 21 June 2010 - 11:42 AM

I have a Dell Inspiron 530 desktop that I am running XP on and have never had a virus before. About a week ago, my computer started running really slow at startup and the internet would redirect from the google search page. Then it started shutting down randomly with no error message, just shutting off. I have Trend Micro Antivirus plus Antispyware and tried using Housecall, Rootkit, and just scanning with Trend. Housecall has never shown anything but the Rootkitshowed some issues the first time but since then has shown nothing sense. I tried running system clean through Trend as well and it found nothing. Rootkit keeps saying I just need to update my windows security updates but I can't get it to connect the the internet through the update window. Trend has found 4 viruses recently - js_fakescan.smi, troj_fakeav.smi, and twice possible_hifrm-5. But nothing is helping the internet issue or how slow the computer is running. What should I do?

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#2 Budapest

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Posted 22 June 2010 - 11:08 PM

Try this:

http://www.bleepingcomputer.com/virus-remo...sing-tdsskiller
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#3 elila

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Posted 23 June 2010 - 01:16 PM

Trend is saying that file is infected potentially. Is this normal and should I just shut Trend off while running it? Also, I can't get my firewall to turn on. I don't know when it got turned off as I always have it on but it won't turn on and I tried resetting it but it didn't work.

Edited by elila, 23 June 2010 - 01:48 PM.


#4 Budapest

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Posted 23 June 2010 - 04:23 PM

Yes please turn off Trend while running it.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#5 elila

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Posted 24 June 2010 - 12:03 AM

I ran first the virus remover then the Malwarebytes as the directions stated. I will attach the log. My computer is doing much better, no more freezing up and no more redirects! Should I change anti-virus programs as I don't understand why Trend didn't catch this.






Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4232

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

6/24/2010 12:50:39 AM
mbam-log-2010-06-24 (00-50-39).txt

Scan type: Full scan (C:\|)
Objects scanned: 311442
Time elapsed: 51 minute(s), 22 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 12
Registry Values Infected: 1
Registry Data Items Infected: 0
Folders Infected: 2
Files Infected: 5

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\ModuleUsage\C:/WINDOWS/Downloaded Program Files/popcaploader.dll (Adware.PopCap) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\TypeLib\{c9c5deaf-0a1f-4660-8279-9edfad6fefe1} (Adware.PopCap) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{e4e3e0f8-cd30-4380-8ce9-b96904bdefca} (Adware.PopCap) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{fe8a736f-4124-4d9c-b4b1-3b12381efabe} (Adware.PopCap) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{df780f87-ff2b-4df8-92d0-73db16a1543a} (Adware.PopCap) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Code Store Database\Distribution Units\{df780f87-ff2b-4df8-92d0-73db16a1543a} (Adware.PopCap) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\popcaploader.popcaploaderctrl2 (Adware.PopCap) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\popcaploader.popcaploaderctrl2.1 (Adware.PopCap) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\Software\avsoft (Trojan.Fraudpack) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\Software\avsuite (Rogue.AntivirusSuite) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\avsoft (Trojan.Fraudpack) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\avsuite (Rogue.AntivirusSuite) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDLLs\C:\WINDOWS\Downloaded Program Files\popcaploader.dll (Adware.PopCap) -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
C:\Documents and Settings\Erica\Application Data\Microsoft\dtsc (Trojan.Agent) -> Quarantined and deleted successfully.
C:\RECYCLER\S-1-5-21-1482476501-1644491937-682003330-1013 (Trojan.Agent) -> Quarantined and deleted successfully.

Files Infected:
C:\Documents and Settings\Erica\Application Data\Microsoft\dtsc\3861.dll (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\Downloaded Program Files\popcaploader.dll (Adware.PopCap) -> Quarantined and deleted successfully.
C:\Documents and Settings\Erica\Application Data\Microsoft\dtsc\1025.dll (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Documents and Settings\Erica\Application Data\Microsoft\dtsc\id (Trojan.Agent) -> Quarantined and deleted successfully.
C:\RECYCLER\S-1-5-21-1482476501-1644491937-682003330-1013\Desktop.ini (Trojan.Agent) -> Quarantined and deleted successfully.

Edited by elila, 24 June 2010 - 12:04 AM.


#6 Budapest

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Posted 24 June 2010 - 12:19 AM

No antivirus application is foolproof. You have to be careful with what sites you visit and what you download. Let's run another scan as a double-check.

Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If it will not start, go to Start > All Prgrams > SUPERAntiSpyware and click on Alternate Start.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#7 elila

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Posted 24 June 2010 - 12:14 PM

The log isn't showing up. I ran it in safe mode and it found 120 threats but I am not able to see the log. Do I need to be in safe mode again or...? Should I run it again?

#8 Budapest

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Posted 24 June 2010 - 04:14 PM

Did you click Preferences, then click the Statistics/Logs tab. Under Scanner Logs, double-click SUPERAntiSpyware Scan Log?

If you cannot find the log try running it again.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#9 elila

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Posted 24 June 2010 - 09:04 PM

I looked but wasn't able to find a log so I ran it again. Here is the log for it.

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 06/24/2010 at 07:57 PM

Application Version : 4.39.1002

Core Rules Database Version : 5113
Trace Rules Database Version: 2925

Scan type : Complete Scan
Total Scan Time : 01:21:09

Memory items scanned : 261
Memory threats detected : 0
Registry items scanned : 8581
Registry threats detected : 0
File items scanned : 138280
File threats detected : 21

Adware.Tracking Cookie
C:\Documents and Settings\Erica.HEAT\Cookies\erica@advertising[1].txt
C:\Documents and Settings\Erica.HEAT\Cookies\erica@statse.webtrendslive[2].txt
C:\Documents and Settings\Erica.HEAT\Cookies\erica@bs.serving-sys[2].txt
C:\Documents and Settings\Erica.HEAT\Cookies\erica@interclick[1].txt
C:\Documents and Settings\Erica.HEAT\Cookies\erica@tribalfusion[1].txt
C:\Documents and Settings\Erica.HEAT\Cookies\erica@atdmt[1].txt
C:\Documents and Settings\Erica.HEAT\Cookies\erica@ad.yieldmanager[1].txt
C:\Documents and Settings\Erica.HEAT\Cookies\erica@specificclick[1].txt
C:\Documents and Settings\Erica.HEAT\Cookies\erica@questionmarket[2].txt
C:\Documents and Settings\Erica.HEAT\Cookies\erica@collective-media[2].txt
C:\Documents and Settings\Erica.HEAT\Cookies\erica@doubleclick[1].txt
C:\Documents and Settings\Erica.HEAT\Cookies\erica@serving-sys[1].txt
C:\Documents and Settings\Erica.HEAT\Cookies\erica@specificmedia[2].txt
C:\Documents and Settings\Erica.HEAT\Cookies\erica@cdn4.specificclick[1].txt
C:\Documents and Settings\Erica.HEAT\Cookies\erica@casalemedia[2].txt
a.ads2.msads.net [ C:\Documents and Settings\Erica.HEAT\Application Data\Macromedia\Flash Player\#SharedObjects\827J2XQA ]
ads2.msads.net [ C:\Documents and Settings\Erica.HEAT\Application Data\Macromedia\Flash Player\#SharedObjects\827J2XQA ]
b.ads2.msads.net [ C:\Documents and Settings\Erica.HEAT\Application Data\Macromedia\Flash Player\#SharedObjects\827J2XQA ]

Adware.Flash Tracking Cookie
C:\Documents and Settings\Erica.HEAT\Application Data\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\827J2XQA\A.ADS2.MSADS.NET
C:\Documents and Settings\Erica.HEAT\Application Data\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\827J2XQA\ADS2.MSADS.NET
C:\Documents and Settings\Erica.HEAT\Application Data\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\827J2XQA\B.ADS2.MSADS.NET

#10 Budapest

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Posted 24 June 2010 - 09:06 PM

Looks good.

If you’re clean, you should create a new Restore Point to prevent possible re-infection from an old one.

Go Start > Programs > Accessories > System Tools and click System Restore. Choose the radio button marked Create a Restore Point on the first screen then click Next. Give the Restore Point a name and then click Create. Then use Disk Cleanup to remove all but the most recently created Restore Point. Go Start > Run and type: "Cleanmgr" (without the quotes). Click Ok > More Options tab > Clean Up in the System Restore section to remove all previous restore points except the newly created one.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#11 elila

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Posted 25 June 2010 - 09:19 PM

New restore point created and old ones deleted. Thank you so much for your help!




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