If you were the victim of an Internet scam, fraud, hacking or identity theft, you should disconnect the computer from the Internet and from any networked computers until it is cleaned. If your computer was used for online banking, has credit card information or other sensitive data on it, all passwords should be changed immediately
to include those used for banking, email, eBay, paypal and any online activities which require a username and password. You should consider them to be compromised
and change each password using a clean computer, not the infected one. If not, an attacker may get the new passwords and transaction information. Banking and credit card institutions should be notified immediately immediately of the possible security breach and you should file a report with your local law enforcement agency. Failure to notify your financial institution and local law enforcement can result in the refusing to reimburse funds
lost due to fraud and similar criminal activity. For more detailed instructions as to what you should do, please read:
No single product is 100% foolproof
NORTON assured me can't happen. But happen it has.
and can prevent, detect and remove all threats at any given time. The security community is in a constant state of change as new infections appear. Each vendor has its own definition of what constitutes malware and scanning your computer using different criteria will yield different results. The fact that each program has its own definition files means that some malware may be picked up by one that could be missed by another. Thus, a multi-layered defense using several anti-spyware products (including an effective firewall) to supplement your anti-virus combined
with common sense and safe surfing habits
provides the most complete protection.
Supplement your anti-virus by performing scans with trustworthy security tools like:
You can also get a second opinion by performing an Online Virus Scan