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Still redirecting links after removing fraud.sysguard


  • This topic is locked This topic is locked
9 replies to this topic

#1 jmonkie

jmonkie

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Posted 20 June 2010 - 11:53 PM

Earlier today Mcafee was nice enough to tell me that I was now infected with fraud.sysguard I have run spybot as well as combo fix in an attempt to remove this pesky thing. Any time I do a search it routes me thru tru01dms3.com and then onto another page altogether. I am not noticing a problem with pop-ups on redirects. This is especially troubling since I rely on this computer solely for income for my family. Setup Windows XP SP3 Dell Precision Workstation. Please let me know if you have any questions!

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#2 gringo_pr

gringo_pr

    Bleepin Gringo


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Posted 21 June 2010 - 12:10 AM

ComboFix 10-06-20.03 - Jeremy 06/20/2010 23:53:35.1.2 - x86
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.3326.2794 [GMT -4:00]
Running from: c:\documents and settings\Jeremy\Desktop\ComboFix.exe
AV: Total Protection Service *On-access scanning disabled* (Updated) {8C354827-2F54-4E28-90DC-AD391E77808C}
FW: Total Protection Service *enabled* {259FBE35-46BE-45F3-8F2F-4DB67BBBC614}
* Resident AV is active

.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.

C:\LOG161.tmp
C:\Thumbs.db
c:\windows\Downloaded Program Files\popcaploader.inf

Infected copy of c:\windows\system32\drivers\dmload.sys was found and disinfected
Restored copy from - Kitty had a snack tongue.gif
.
((((((((((((((((((((((((( Files Created from 2010-05-21 to 2010-06-21 )))))))))))))))))))))))))))))))
.

2010-06-21 02:40 . 2010-06-21 02:40 -------- d-----w- c:\program files\Trend Micro
2010-06-21 01:26 . 2010-06-21 03:48 664 ----a-w- c:\windows\system32\d3d9caps.dat
2010-06-21 01:14 . 2010-06-21 01:14 -------- d-----w- c:\documents and settings\Jeremy\Local Settings\Application Data\wrtnsckgt
2010-06-15 16:19 . 2010-06-15 16:19 -------- d-----w- c:\documents and settings\Jeremy\Application Data\MAG Softwrx
2010-06-15 16:19 . 2010-06-15 16:19 -------- d-----w- c:\program files\Timeless
2010-06-09 02:45 . 2010-06-09 02:45 -------- d-----w- c:\program files\Font Xplorer
2010-06-08 19:54 . 2010-05-06 10:41 743424 ------w- c:\windows\system32\dllcache\iedvtool.dll
2010-06-07 15:21 . 2010-06-07 15:21 -------- d-----w- c:\program files\Microsoft Silverlight
2010-06-03 18:09 . 2010-06-03 18:09 -------- d-----w- c:\windows\Cache
2010-06-03 18:09 . 2010-06-03 18:09 -------- d-----w- c:\program files\Coupons
2010-06-02 15:28 . 2010-06-04 14:50 -------- d-----w- c:\documents and settings\Jeremy\Application Data\FileZilla
2010-06-02 00:16 . 2010-06-02 00:16 -------- d-----w- c:\program files\Lame for Audacity
2010-06-02 00:12 . 2010-06-03 19:08 -------- d-----w- c:\documents and settings\Jeremy\Application Data\Audacity
2010-06-02 00:12 . 2010-06-02 00:12 -------- d-----w- c:\program files\Audacity 1.3 Beta (Unicode)

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2010-06-21 03:51 . 2010-04-14 19:26 -------- d-----w- c:\documents and settings\Jeremy\Application Data\WTablet
2010-06-21 03:50 . 2009-12-29 01:45 -------- d-----w- c:\documents and settings\All Users\Application Data\RetroExp
2010-06-10 12:37 . 2009-12-29 01:21 209896 ----a-w- c:\documents and settings\Jeremy\Local Settings\Application Data\GDIPFONTCACHEV1.DAT
2010-06-10 12:36 . 2010-03-07 18:45 1739 ----a-w- c:\windows\system32\Wacom_Tablet.dat
2010-06-10 12:35 . 2010-05-15 18:37 -------- d-----w- c:\documents and settings\LocalService\Application Data\WTablet
2010-06-09 03:39 . 2008-04-15 15:28 -------- d-----w- c:\documents and settings\All Users\Application Data\Microsoft Help
2010-05-18 18:23 . 2008-04-15 15:30 -------- d-----w- c:\program files\Common Files\Adobe
2010-05-17 19:01 . 2008-04-15 15:32 -------- d-----w- c:\program files\Google
2010-05-15 18:55 . 2009-12-29 05:17 -------- d-----w- c:\documents and settings\All Users\Application Data\Spybot - Search & Destroy
2010-05-06 11:44 . 2010-05-06 11:44 -------- d-----w- c:\documents and settings\NetworkService\Application Data\DivX
2010-05-06 10:41 . 2004-08-11 22:00 916480 ----a-w- c:\windows\system32\wininet.dll
2010-05-05 15:52 . 2008-08-14 12:57 73312 ----a-w- c:\windows\system32\drivers\adfs.sys
2010-05-05 15:30 . 2008-04-15 15:27 -------- d--h--w- c:\program files\InstallShield Installation Information
2010-05-05 15:29 . 2010-03-21 02:56 36864 ----a-w- c:\documents and settings\All Users\Application Data\TEMP\{479F8C12-576B-4A58-AB78-4B70F7012AA8}\PostBuild.exe
2010-05-05 15:20 . 2009-12-24 19:16 -------- d-----w- c:\program files\CCleaner
2010-05-02 05:22 . 2004-08-11 22:00 1851264 ----a-w- c:\windows\system32\win32k.sys
2010-04-20 05:30 . 2004-08-11 22:00 285696 ----a-w- c:\windows\system32\atmfd.dll
2010-03-29 00:04 . 2010-01-01 22:08 79488 ----a-w- c:\documents and settings\Jeremy\Application Data\Sun\Java\jre1.6.0_17\gtapi.dll
2010-03-28 21:07 . 2010-02-05 01:56 848 --sha-w- c:\documents and settings\All Users\Application Data\KGyGaAvL.sys
2010-03-28 21:07 . 2010-02-05 01:56 848 --sha-w- c:\documents and settings\All Users\Application Data\KGyGaAvL.sys
2010-03-28 21:07 . 2010-02-05 01:56 88 --sh--r- c:\documents and settings\All Users\Application Data\1483A94D0F.sys
2010-03-28 21:07 . 2010-02-05 01:56 88 --sh--r- c:\documents and settings\All Users\Application Data\1483A94D0F.sys
.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\Carbonite.Green]
@="{95A27763-F62A-4114-9072-E81D87DE3B68}"
[HKEY_CLASSES_ROOT\CLSID\{95A27763-F62A-4114-9072-E81D87DE3B68}]
2009-12-03 21:52 574096 ----a-r- c:\program files\Carbonite\Carbonite Backup\CarboniteNSE.dll

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\Carbonite.Partial]
@="{E300CD91-100F-4E67-9AF3-1384A6124015}"
[HKEY_CLASSES_ROOT\CLSID\{E300CD91-100F-4E67-9AF3-1384A6124015}]
2009-12-03 21:52 574096 ----a-r- c:\program files\Carbonite\Carbonite Backup\CarboniteNSE.dll

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\Carbonite.Yellow]
@="{5E529433-B50E-4bef-A63B-16A6B71B071A}"
[HKEY_CLASSES_ROOT\CLSID\{5E529433-B50E-4bef-A63B-16A6B71B071A}]
2009-12-03 21:52 574096 ----a-r- c:\program files\Carbonite\Carbonite Backup\CarboniteNSE.dll

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"WMPNSCFG"="c:\program files\Windows Media Player\WMPNSCFG.exe" [2006-10-19 204288]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"NvCplDaemon"="c:\windows\system32\NvCpl.dll" [2006-03-12 7204864]
"SunJavaUpdateSched"="c:\program files\Java\jre6\bin\jusched.exe" [2009-02-17 136600]
"SigmatelSysTrayApp"="stsystra.exe" [2006-03-20 282624]
"IAAnotif"="c:\program files\Intel\Intel Matrix Storage Manager\Iaanotif.exe" [2007-07-27 178712]
"MVS Splash"="c:\program files\McAfee\Managed VirusScan\DesktopUI\XTray.exe" [2010-04-05 476480]
"AdobeCS4ServiceManager"="c:\program files\Common Files\Adobe\CS4ServiceManager\CS4ServiceManager.exe" [2010-05-05 611712]
"itype"="c:\program files\Microsoft IntelliType Pro\itype.exe" [2009-06-01 1501064]
"RetroExpress"="c:\progra~1\RETROS~1\RETROS~1.5\RetroExpress.exe" [2008-07-16 9499928]
"Carbonite Backup"="c:\program files\Carbonite\Carbonite Backup\CarboniteUI.exe" [2009-12-03 670864]
"QuickTime Task"="c:\program files\QuickTime\qttask.exe" [2009-11-11 417792]

[HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\RunOnce]
"RunNarrator"="Narrator.exe" [2008-04-14 53760]

c:\documents and settings\Jeremy\Start Menu\Programs\Startup\
Check for TT&E single-user updates.lnk - c:\program files\Timeless\WiseUpdt.exe [2010-6-15 162834]
Timeless Time & Expense.lnk - c:\program files\Timeless\Timeless.exe [2010-6-15 1442552]

[HKLM\~\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^ImageMixer 3 SE Camera Monitor Ver.5.lnk]
path=c:\documents and settings\All Users\Start Menu\Programs\Startup\ImageMixer 3 SE Camera Monitor Ver.5.lnk
backup=c:\windows\pss\ImageMixer 3 SE Camera Monitor Ver.5.lnkCommon Startup

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\MSMSGS]
2008-04-14 09:42 1695232 ----a-w- c:\program files\Messenger\msmsgs.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\QuickTime Task]
2009-11-11 04:08 417792 ----a-w- c:\program files\QuickTime\QTTask.exe

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\McAfeeAntiVirus]
"DisableMonitoring"=dword:00000001

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\McAfeeFirewall]
"DisableMonitoring"=dword:00000001

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile]
"EnableFirewall"= 0 (0x0)

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=
"c:\\Program Files\\Microsoft Office\\Office12\\OUTLOOK.EXE"=
"%windir%\\Network Diagnostic\\xpnetdiag.exe"=
"c:\\Program Files\\McAfee\\Managed VirusScan\\Agent\\myAgtSvc.exe"=
"c:\\WINDOWS\\system32\\fxsclnt.exe"=
"c:\\Program Files\\Messenger\\msmsgs.exe"=
"c:\\Program Files\\Common Files\\Adobe\\CS4ServiceManager\\CS4ServiceManager.exe"=
"c:\\Program Files\\Common Files\\Adobe\\Adobe Version Cue CS4\\Server\\bin\\VersionCueCS4.exe"=
"c:\\Program Files\\Iomega\\Discovery Tool Home\\Discovery Tool Home\\Discovery Home.exe"=

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\GloballyOpenPorts\List]
"5353:TCP"= 5353:TCP:Adobe CSI CS4
"3703:TCP"= 3703:TCP:Adobe Version Cue CS4 Server
"3704:TCP"= 3704:TCP:Adobe Version Cue CS4 Server
"51000:TCP"= 51000:TCP:Adobe Version Cue CS4 Server
"51001:TCP"= 51001:TCP:Adobe Version Cue CS4 Server

R2 EngineServer;EngineServer;c:\program files\McAfee\Managed VirusScan\VScan\EngineServer.exe [5/4/2009 2:39 PM 14144]
R2 McAfee SiteAdvisor Enterprise Service;McAfee SiteAdvisor Enterprise Service;c:\program files\McAfee\SiteAdvisor Enterprise\McSACore.exe [12/16/2009 8:31 PM 222528]
R2 myAgtSvc;McAfee Virus and Spyware Protection Service;c:\program files\McAfee\Managed VirusScan\Agent\myAgtSvc.exe [12/29/2009 9:16 PM 282824]
R2 TabletServiceWacom;TabletServiceWacom;c:\windows\system32\Wacom_Tablet.exe [4/14/2010 3:26 PM 4718888]
R3 wacmoumonitor;Wacom Mode Helper;c:\windows\system32\drivers\wacmoumonitor.sys [1/22/2010 2:04 PM 16168]
S2 gupdate;Google Update Service (gupdate);c:\program files\Google\Update\GoogleUpdate.exe [1/15/2010 11:42 PM 135664]
S3 Adobe Version Cue CS4;Adobe Version Cue CS4;c:\program files\Common Files\Adobe\Adobe Version Cue CS4\Server\bin\VersionCueCS4.exe [8/15/2008 6:46 AM 288112]

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\svchost]
getPlusHelper REG_MULTI_SZ getPlusHelper
.
Contents of the 'Scheduled Tasks' folder

2010-06-21 c:\windows\Tasks\GoogleUpdateTaskMachineCore.job
- c:\program files\Google\Update\GoogleUpdate.exe [2010-01-16 03:42]

2010-06-21 c:\windows\Tasks\GoogleUpdateTaskMachineUA.job
- c:\program files\Google\Update\GoogleUpdate.exe [2010-01-16 03:42]
.
.
------- Supplementary Scan -------
.
uStart Page = hxxp://www.yahoo.com/
IE: Append to existing PDF - c:\program files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert link target to Adobe PDF - c:\program files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
IE: Convert link target to existing PDF - c:\program files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert selected links to Adobe PDF - c:\program files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
IE: Convert selected links to existing PDF - c:\program files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
IE: Convert selection to Adobe PDF - c:\program files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
IE: Convert selection to existing PDF - c:\program files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert to Adobe PDF - c:\program files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~2\Office12\EXCEL.EXE/3000
Trusted Zone: //about.htm/
Trusted Zone: //Exclude.htm/
Trusted Zone: //FWEvent.htm/
Trusted Zone: //LanguageSelection.htm/
Trusted Zone: //Message.htm/
Trusted Zone: //MyAgttryCmd.htm/
Trusted Zone: //MyAgttryNag.htm/
Trusted Zone: //MyNotification.htm/
Trusted Zone: //NOCLessUpdate.htm/
Trusted Zone: //quarantine.htm/
Trusted Zone: //ScanNow.htm/
Trusted Zone: //strings.vbs/
Trusted Zone: //Template.htm/
Trusted Zone: //Update.htm/
Trusted Zone: //VirFound.htm/
Trusted Zone: mcafee.com\*
Trusted Zone: mcafeeasap.com\betavscan
Trusted Zone: mcafeeasap.com\vs
Trusted Zone: mcafeeasap.com\www
.
- - - - ORPHANS REMOVED - - - -

HKCU-Run-AdobeBridge - (no file)
HKCU-Run-vwkgedbf - c:\documents and settings\Jeremy\Local Settings\Application Data\wrtnsckgt\yejgnvetssd.exe
HKLM-Run-McAfee Managed Services Tray - c:\program files\McAfee\Managed VirusScan\Agent\StartMyagtTry.exe
HKLM-Run-vwkgedbf - c:\documents and settings\Jeremy\Local Settings\Application Data\wrtnsckgt\yejgnvetssd.exe
MSConfigStartUp-swg - c:\program files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
AddRemove-MVS - c:\progra~1\McAfee\MANAGE~1\Agent\myinx
AddRemove-_{A3CF662F-5DEF-46C0-BAF5-0E00E1B4C5B0} - c:\program files\Corel\Corel Painter Essentials 4\MSILauncher {A3CF662F-5DEF-46C0-BAF5-0E00E1B4C5B0}



**************************************************************************

catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2010-06-21 00:04
Windows 5.1.2600 Service Pack 3 NTFS

scanning hidden processes ...

scanning hidden autostart entries ...

scanning hidden files ...

scan completed successfully
hidden files: 0

**************************************************************************

Stealth MBR rootkit/Mebroot/Sinowal detector 0.3.7 by Gmer, http://www.gmer.net

device: opened successfully
user: MBR read successfully
called modules: ntkrnlpa.exe catchme.sys CLASSPNP.SYS disk.sys >>UNKNOWN [0x8AE99EC5]<<
kernel: MBR read successfully
detected MBR rootkit hooks:
\Driver\Disk -> CLASSPNP.SYS @ 0xba0ecf28
\Driver\ACPI -> ACPI.sys @ 0xb9f7fcb8
\Driver\atapi -> atapi.sys @ 0xb9f11852
\Driver\iaStor -> iaStor.sys @ 0xb9e7ecfc
IoDeviceObjectType -> DeleteProcedure -> ntkrnlpa.exe @ 0x805836a8
ParseProcedure -> ntkrnlpa.exe @ 0x805827e8
\Device\Harddisk0\DR0 -> DeleteProcedure -> ntkrnlpa.exe @ 0x805836a8
ParseProcedure -> ntkrnlpa.exe @ 0x805827e8
NDIS: Broadcom NetXtreme 57xx Gigabit Controller -> SendCompleteHandler -> NDIS.sys @ 0xb9d56bb0
PacketIndicateHandler -> NDIS.sys @ 0xb9d63a21
SendHandler -> NDIS.sys @ 0xb9d4187b
user & kernel MBR OK

**************************************************************************
.
--------------------- LOCKED REGISTRY KEYS ---------------------

[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{A483C63A-CDBC-426E-BF93-872502E8144E}]
@Denied: (A 2) (Everyone)
@="FlashBroker"
"LocalizedString"="@c:\\WINDOWS\\system32\\Macromed\\Flash\\FlashUtil10h_ActiveX.exe,-101"

[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{A483C63A-CDBC-426E-BF93-872502E8144E}\Elevation]
"Enabled"=dword:00000001

[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{A483C63A-CDBC-426E-BF93-872502E8144E}\LocalServer32]
@="c:\\WINDOWS\\system32\\Macromed\\Flash\\FlashUtil10h_ActiveX.exe"

[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{A483C63A-CDBC-426E-BF93-872502E8144E}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"

[HKEY_LOCAL_MACHINE\software\Classes\Interface\{E3F2C3CB-5EB8-4A04-B22C-7E3B4B6AF30F}]
@Denied: (A 2) (Everyone)
@="IFlashBroker4"

[HKEY_LOCAL_MACHINE\software\Classes\Interface\{E3F2C3CB-5EB8-4A04-B22C-7E3B4B6AF30F}\ProxyStubClsid32]
@="{00020424-0000-0000-C000-000000000046}"

[HKEY_LOCAL_MACHINE\software\Classes\Interface\{E3F2C3CB-5EB8-4A04-B22C-7E3B4B6AF30F}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
"Version"="1.0"
.
--------------------- DLLs Loaded Under Running Processes ---------------------

- - - - - - - > 'winlogon.exe'(748)
c:\windows\system32\WININET.dll
c:\program files\Common Files\Adobe\Adobe Drive CS4\AdobeDriveCS4_NP.dll

- - - - - - - > 'lsass.exe'(808)
c:\windows\system32\WININET.dll
.
Completion time: 2010-06-21 00:08:15
ComboFix-quarantined-files.txt 2010-06-21 04:08

Pre-Run: 16,914,255,872 bytes free
Post-Run: 17,203,363,840 bytes free

WindowsXP-KB310994-SP2-Pro-BootDisk-ENU.exe
[boot loader]
timeout=2
default=multi(0)disk(0)rdisk(0)partition(2)\WINDOWS
[operating systems]
c:\cmdcons\BOOTSECT.DAT="Microsoft Windows Recovery Console" /cmdcons
multi(0)disk(0)rdisk(0)partition(2)\WINDOWS="Microsoft Windows XP Professional" /noexecute=optin /fastdetect

- - End Of File - - B5D2F3A8E376385BC2EDDA9148B05D93



Edited by gringo_pr, 21 June 2010 - 12:11 AM.

I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#3 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
  • 136,773 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Puerto rico
  • Local time:01:12 AM

Posted 21 June 2010 - 12:13 AM

Hello and Welcome to the forums!

My name is Gringo and I'll be glad to help you with your computer problems.

Somethings to remember while we are working together.

  1. Do not run any other tool untill instructed to do so!
  2. Do not Attach logs unless I ask you to.
  3. Tell me about any problems that have occurred during the fix.
  4. Tell me of any other symptoms you may be having as these can help also.
  5. Do not run anything while running a fix.
  6. Do not run any other tool untill instructed to do so!


In the upper right hand corner of the topic you will see a button called Options. If you click on this in the drop-down menu you can choose Track this topic. By doing this and then choosing Immediate E-Mail notification and then clicking on Proceed you will be advised when we respond to your topic and facilitate the cleaning of your machine.

Note** If you are having problems posting the complete log into this thread upload them here http://www.rapidshare.com/ and post the links in this thread

Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

One or more of the identified infections is a Backdoor Trojan. - TDSS rootkit

This could allow hackers to remotely control your computer, steal critical system information and download and execute files.

I would counsel you to disconnect this PC from the Internet immediately. If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a known clean computer and change all passwords where applicable, and it would be wise to contact those same financial institutions to apprise them of your situation.

Though the trojan has been identified and can be killed, because of it's backdoor functionality, your PC could be compromised and there is no way to be sure that your computer can ever again be trusted. Many experts in the security community believe that once infected with this type of trojan, the best course of action would be a reformat and reinstall of the OS. Please read these for more information:

How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?
When Should I Format, How Should I Reinstall

We can still clean this machine but I can't guarantee that it will be 100% secure afterwards. "If you would like to continue, then follow the steps below, otherwise please let me know"

Unsupervised use of Combofix

The author of Combofix states very firmly in the Disclaimer that this tool is meant for private use and should never be used in an unsupervised environment. From the author of ComboFix::
QUOTE
ComboFix is a very powerful tool which when improperly used may render your machine to a doorstop.

We first need to verify if there's any rootkits present and how they could affect our tools. DDS & GMER are preliminary scans. We use their logs to map our strategy for attack.

With these logs we can determine the infections present & decide whether to deploy ComboFix.

And as your helper I have a better support network should something go wrong - I can find the answers faster..

TDSSKiller:
  • Please Download TDSSKiller.zip and save it on your desktop.
  • extract (unzip) its contents to your Desktop.
  • double-click the TDSSKiller Folder on your desktop.
  • right-click on TDSSKiller.exe and click Copy then Paste it directly on to your Desktop.
  • Highlight and copy the text in the codebox below.
CODE
"%userprofile%\desktop\tdsskiller.exe" -l "%userprofile%\desktop\tdsskiller.txt"
  • Click Start, click Run... and paste the text above into the Open: line and click OK.
  • If malicious services or files have been detected, the utility will prompt to reboot the PC in order to complete the disinfection procedure. Please reboot when prompted.
  • After reboot, the driver will delete malicious registry keys and files as well as remove itself from the services list.
  • a log file should be created on your C: drive named something like TDSSKiller 2.1.1 Dec 20 2009 02:40:02
  • To find the log click Start then Computer then Vista ( C:).
  • Please post the contents of that log in your next reply
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#4 jmonkie

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Posted 21 June 2010 - 09:31 AM

Thank you for your QUICK response! So I ran the program and things seems to be more stable now using internet explorer. I am not noticing any redirects. See attached log.

Attached Files



#5 gringo_pr

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Posted 21 June 2010 - 05:09 PM

Hello

These logs are looking alot better. But we still have some work to do.

Please print out these instructions, or copy them to a Notepad file. It will make it easier for you to follow the instructions and complete all of the necessary steps..

uninstall some programs
    1. click on start
    2. then go to settings
    3. after that you need control panel
    4. look for the icon add/remove programs
    click on the following programs

    Browser Address Error Redirector
    Coupon Printer for Windows
    J2SE Runtime Environment 5.0 Update 6
    Java™ 6 Update 7


    and click on remove


Your Java is out of date.

It can be updated by the Java control panel
  • click on Start-> Control Panel (Classic View)-> Java (looks like a coffee cup) -> Update Tab -> Update Now.
  • An update should begin;
  • follow the prompts

Clear your Java Cache
  • click on Start-> Control Panel (Classic View)-> Java (looks like a coffee cup)
    • On the General tab, under Temporary Internet Files, click the Settings button.
    • Next, click on the Delete Files button
    • There are two options in the window to clear the cache - Leave BOTH Checked
        Applications and Applets
        Trace and Log Files
    • Click OK on Delete Temporary Files Window
      Note: This deletes ALL the Downloaded Applications and Applets from the CACHE.
    • Click OK to leave the Temporary Files Window
    • Click OK to leave the Java Control Panel.


TFC(Temp File Cleaner):
  • Please download TFC to your desktop,
  • Save any unsaved work. TFC will close all open application windows.
  • Double-click TFC.exe to run the program.
  • If prompted, click "Yes" to reboot.
Note: Save your work. TFC will automatically close any open programs, let it run uninterrupted. It shouldn't take longer take a couple of minutes, and may only take a few seconds. Only if needed will you be prompted to reboot.

: Malwarebytes' Anti-Malware :
    Please download Malwarebytes' Anti-Malware to your desktop.
  • Double-click mbam-setup.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to
    • Update Malwarebytes' Anti-Malware
    • and Launch Malwarebytes' Anti-Malware
  • then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform quick scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is Checked (ticked) except items in the C:\System Volume Information folder and click on Remove Selected.
  • When completed, a log will open in Notepad. please copy and paste the log into your next reply
    • If you accidently close it, the log file is saved here and will be named like this:
    • C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt

Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.


Eset Online Scanner

**Note** You will need to use Internet explorer for this scan

Go Eset web page to run an online scannner from ESET.
  • Turn off the real time scanner of any existing antivirus program while performing the online scan
  • click on the ESET Online Scanner button
  • Tick the box next to YES, I accept the Terms of Use.
    • Click Start
  • When asked, allow the activex control to install
    • Click Start
  • Make sure that the option Remove found threats is unticked and the Scan Archives option is ticked.
  • Click on Advanced Settings, ensure the options
      Scan for potentially unwanted applications, Scan for potentially unsafe applications, and Enable Anti-Stealth Technology are ticked.
  • Click Scan
  • Wait for the scan to finish
  • Use notepad to open the logfile located at C:\Program Files\Eset\Eset Online Scanner\log.txt
Copy and paste that log as a reply to this topic


"information and logs"
    In your next post I need the following
    1. Log From MBAM
    2. Log From ESET Online Scanner
    3. let me know of any problems you may have had
    4. How is the computer doing now?

Gringo


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#6 jmonkie

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Posted 21 June 2010 - 11:39 PM

Ok, so I ran all of the ESET and Anti-Malware programs, deleted programs etc. Eset found the Win32/Olmarik.ZC.trojan I did not delete it as per your instructions. I was suprised that it found anything since my computer seems to be running better now.


Attached Files



#7 gringo_pr

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Posted 21 June 2010 - 11:46 PM

Hello jmonkie

please delete these from the desktop
C:\Documents and Settings\Jeremy\Desktop\smitRem.exe
C:\Documents and Settings\Jeremy\Desktop\smitRem\Process.exe


Very well done!! This is my general post for when your logs show no more signs of malware ;)- Please let me know if you still are having problems with your computer and what these problems are.

The Online scan is only reporting backups created during the course of this fix, Whatever is in there can't harm you unless you choose to perform a manual restore. Nevertheless, we shall be resetting/clearing the cache shortly.

The following procedure will implement some cleanup procedures. It will also reset your System Restore by flushing out previous restore points and create a new restore point.

:DeFogger:
    To re-enable your Emulation drivers, double click DeFogger to run the tool.
    • The application window will appear
    • Click the Re-enable button to re-enable your CD Emulation drivers
    • Click Yes to continue
    • A 'Finished!' message will appear
    • Click OK
    • DeFogger will now ask to reboot the machine - click OK
    Your Emulation drivers are now re-enabled.

:Uninstall ComboFix:
  • push the "windows key" + "R" (between the "Ctrl" button and "Alt" Button)
  • please copy and past the following into the box ComboFix /Uninstall and click OK.
  • Note the space between the X and the /Uninstall, it needs to be there.

:remove tools:

Please download OTCleanIt and save it to desktop. This tool will remove all the tools we used to clean your pc.
  • Double-click OTCleanIt.exe.
  • Click the CleanUp! button.
  • Select Yes when the "Begin cleanup Process?" prompt appears.
  • If you are prompted to Reboot during the cleanup, select Yes.
  • The tool will delete itself once it finishes, if not delete it by yourself.
Note: If you receive a warning from your firewall or other security programs regarding OTCleanIt attempting to contact the internet, please allow it to do so.

:clear system restore points:

This is a good time to clear your existing system restore points and establish a new clean restore point:
  • Go to Start > All Programs > Accessories > System Tools > System Restore
  • Select Create a restore point, and Ok it.
  • Next, go to Start > Run and type in cleanmgr
  • choose your root drive (normally C:)
  • after it calculates how much space you will save it will open up a new window
  • Select the More options tab at the top of the window
  • Choose the option to clean up system restore and OK it.
  • go back to the disk clean up tab
  • put a checkmark in all - except compress old files (leave this unchecked)
  • click Ok then click yes
This will remove all restore points except the new one you just created and clean unneeded files

:Make your Internet Explorer more secure:
  • From within Internet Explorer click on the Tools menu and then click on Options.
  • Click once on the Security tab
  • Click once on the Internet icon so it becomes highlighted.
  • Click once on the Custom Level button.
  • Change the Download signed ActiveX controls to Prompt
  • Change the Download unsigned ActiveX controls to Disable
  • Change the Initialise and script ActiveX controls not marked as safe to Disable
  • Change the Installation of desktop items to Prompt
  • Change the Launching programs and files in an IFRAME to Prompt
  • When all these settings have been made, click on the OK button.
  • If it prompts you as to whether or not you want to save the settings, press the Yes button.
    Next press the Apply button and then the OK to exit the Internet Properties page.

:Make Firefox more secure:

:Turn On Automatic Updates:
    Turn On Automatic Updates
    1. Click Start, click Run, type sysdm.cpl, and then press ENTER.
    2. Click the Automatic Updates tab, and then click to select one of the following options. We recommend that you select the Automatic (recommended) Automatically download recommended updates for my computer and install them

    If you click this setting, click to select the day and time for scheduled updates to occur. You can schedule Automatic Updates for any time of day. Remember, your computer must be on at the scheduled time for updates to be installed. After you set this option, Windows recognizes when you are online and uses your Internet connection to find updates on the Windows Update Web site or on the Microsoft Update Web site that apply to your computer. Updates are downloaded automatically in the background, and you are not notified or interrupted during this process. An icon appears in the notification area of your taskbar when the updates are being downloaded. You can point to the icon to view the download status. To pause or to resume the download, right-click the icon, and then click Pause or Resume. When the download is completed, another message appears in the notification area so that you can review the updates that are scheduled for installation. If you choose not to install at that time, Windows starts the installation on your set schedule.

    or visit http://www.windowsupdate.com regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.

:antispyware programs:

I would reccomend the download and installation of some or all of the following programs (all free), and the updating of them regularly:
  • WinPatrol As a robust security monitor, WinPatrol will alert you to hijackings, malware attacks and critical changes made to your computer without your permission. WinPatrol takes snapshot of your critical system resources and alerts you to any changes that may occur without your knowledge.
  • Spyware Blaster - By altering your registry, this program stops harmful sites from installing things like ActiveX Controls on your machines.
  • Malwarebytes' Anti-Malware Malwarebytes' Anti-Malware is a new and powerful anti-malware tool. It is
    totally free but for real-time protection you will have to pay a small one-time fee. We used this to help clean your computer and recomend keeping it and useing often.

please read this great article by miekiemoes How to prevent Malware:
and
this great article by Tony Klein So How Did I Get Infected In First Place

I'd be grateful if you could reply to this post so that I know you have read it and, if you've no other questions, the thread can then be closed.

My help is free, however, if you wish to make a small donation to show appreciation and to help me continue the fight against Malware, then click here:

Gringo

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#8 jmonkie

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Posted 22 June 2010 - 01:25 PM

Everything seems to be running fine now. I noticed that my Mcafee popped up and told me that it deleted Artemis!A0060367.ocx anything to worry about? I am not noticing anything odd.


#9 gringo_pr

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Posted 22 June 2010 - 02:13 PM

That looks like a system restore file, so I don't think it is something to worry about


gringo
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#10 gringo_pr

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Posted 26 June 2010 - 09:38 PM

Since the issue is resolved, this topic is now Closed

If you need this topic reopened, please send me a PM.
Please include the address of this thread in your request.
This applies only to the original topic starter.

Everyone else please start a new topic.

The fixes and advice in this thread are for this machine only.
Do not apply the instructions from this thread to your own machine.
Please start a new thread describing your issue and someone will be along to assist you.


With Regards,
Gringo

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