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Internal hard disk drive not found


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7 replies to this topic

#1 Elizabeth R

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Posted 20 June 2010 - 05:12 PM

I have a Dell Inspiron Laptop 1526, 2 years old. It came with Vista. I upgraded to Windows 7 back in Dec 2009.
I backed up my files onto an external HD the day before my system got this error. (3 days ago)
I physically took a picture of the screen with my camera to show what I was getting.
The first screen shows that internal hard disk drive not found.
Then I tried to do a "repair", and this is what it shows now ( i also took a picture of that too)

Test Performed:
System Disk Test
Result: Completed successfully. Error code OXO
Time taken 15ms

Root cause found:
System volume on disk corrupt
Repair Action: File system repair (chkdsk)

I have the original Dell OS CD...it says its Window XP service pack 2...however it came with Vista installed.
I also have the Windows 7 CD

Thank you
Elizabeth

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#2 Broni

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Posted 20 June 2010 - 09:20 PM

Run hard drive diagnostics: http://www.tacktech.com/display.cfm?ttid=287 (or http://www.bleepingcomputer.com/forums/topic28744.html)
Make sure, you select tool, which is appropriate for the brand of your hard drive.
Depending on the program, it'll create bootable floppy, or bootable CD.
If downloaded file is of .iso type, use ImgBurn: http://www.imgburn.com/ to burn .iso file to a CD (select "Write image file to disc" option), and make the CD bootable.

NOTE. If your hard drive is made by Toshiba, unfortunately, you're out of luck, because Toshiba doesn't provide any diagnostic tool.

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#3 Elizabeth R

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Posted 20 June 2010 - 11:03 PM

Thank you for your prompt reply! I went to the link you suggested at tacktech.com. I do not know how to find out the brand of the hard drive that is in my Dell Inspiron 1526 laptop. I Googled and had no luck on how to find out that information. Any suggestions?
The second link you posted http://www.bleepingcomputer.com/forums/topic28744.html) does not work any longer.

Thank you
Elizabeth

#4 Broni

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Posted 20 June 2010 - 11:26 PM

Thank you for letting me know :huh:

You'll have to open hard drive bay on the back of your laptop and take a look at the drive.

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#5 Elizabeth R

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Posted 21 June 2010 - 01:10 AM

Ok, I took the back of the laptop off to see the brand of the hard drive. It's a Samsung. Then I reinserted the hard drive and put the back on. I made the boot CD as instructed and put it in my laptop. This time, the laptop powered up from the OS....not the CD. However, it took at least 10 to 12 minutes to boot up.
The laptop is up( typing on it now), but acting weird...like it has for the past 2 weeks. Pages can not be displayed in it's entirety. Partial web pages show up with just the typing, and no pictures or graphics on web pages. Then, programs decide to start running on their own! The system is very slow and quirky.
Any suggesions on what to do next?

I may not have it up running in the am...but have access to another computer.

BTW....is their something I need to do, other than put the boot CD in the drive in case the OS is not recognized next time?

Thank you
Elizabeth

#6 Broni

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Posted 21 June 2010 - 09:42 PM

is their something I need to do, other than put the boot CD in the drive in case the OS is not recognized next time?

Yes. Boot to BIOS and make sure, CD drive is listed 1st in "boot order".
Try to test your drive again.

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#7 Elizabeth R

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Posted 22 June 2010 - 02:32 PM

Hi. This is Bret, Elizabeth's husband. The laptop ran for a while but is now having the same problem. The pc complains that the internal hard drive disk is not found.

I pressed F2 to go into the BIOS setup. The BIOS does not recognize the drive. This leads me to suspect that the drive might be ok but the ability of the computer to recognize it is failing. I assume that these drives are connected directly to the motherboard on the laptop. Is it possible that this interface is failing or that the motherboard is going bad?

We booted up on the SAMSUNG boot disk but since the drive cannot be recognizeed no diagnostics could be run.

What should we do next? How can we confirm that the drive is ok? I think I have a Dell diagnostic CD that I can boot on. Should I try it? Do you have any other suggestions?

Thanks,
Bret
:huh:

Edited by Elizabeth R, 22 June 2010 - 03:26 PM.


#8 Broni

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Posted 22 June 2010 - 09:03 PM

We booted up on the SAMSUNG boot disk but since the drive cannot be recognizeed no diagnostics could be run.

When you boot from diagnostic CD, the drive has to be recognized unless it's physically disconnected (try to re-seat it). Even a dead drive will be recognized as....a dead drive :huh:

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