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Computer Hijacked- WIndows cannot update


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#1 Awm33

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Posted 20 June 2010 - 02:56 PM

Hi All, this is my first post here. Something took over my computer and norton and spy bot csans have revealed nothing.

I cannot update windows and keep getting this messsage:

"Host process for windows services has stopped working.

Problem signature:
Problem Event Name: APPCRASH
Application Name: svchost.exe
Application Version: 6.0.6001.18000
Application Timestamp: 47918b89
Fault Module Name: ntdll.dll"

My browser keeps getting redirected when I click on a searched link and when I try to update anything for VISTA I get some 008 error, and then it says I'm a proxy server.

I can run a reinstall as I haven't backed anything up and I would loose way too mcuh stuff. Any one have any clues?

Anthony

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#2 computerxpds

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Posted 20 June 2010 - 02:59 PM

I would do the following:


Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2

IMPORTANT!!! - when you save the file, rename it to something random, such as bubbles.exe This must be done before beginning the download!

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

~dstrickner


In your next reply, please include the following:
Malwarebytes log

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#3 Awm33

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Posted 20 June 2010 - 07:48 PM

Thanks D,
Followed your instructions and found no problems. Browser is still being hijacked and cannot update windows or connect to windows site. Th wHost process is still messed up.

Anthony

#4 computerxpds

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Posted 20 June 2010 - 09:59 PM

We need a deeper look please do the following:

Please go here....
Preparation Guide ,do steps 6 - 9.

Create a DDS log and post it in the new topic explained in step 9,which is here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic,thanks.
If Gmer won't run,skip it and move on. ( I do not think it runs on 64 bit.
Let me know if that went well. and post a link to the new topic in this topic. :thumbsup:

Also in the new topic put a link back to this topic.

Good luck see you on the other side. :flowers:
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#5 Awm33

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Posted 21 June 2010 - 11:36 PM

HI D and thanks.
I'll post the log to the new thread. I wanted to tell you that the Gmer program crashed my 32-bit computer twice really bad. I had to shut it off. Is this a result of the virus???

ALso, I found this interesting. This was in the DDS log. I see the redirect right before my eyes. Is this normal? It's a hp file though.

uStart Page = hxxp://www.yahoo.com/
uDefault_Page_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=73&bd=PRESARIO&pf=laptop
mStart Page = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=73&bd=PRESARIO&pf=laptop
mDefault_Page_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=73&bd=PRESARIO&pf=laptop
uInternet Settings,ProxyOverride = *.local




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