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Toshiba laptop malware problem

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#1 Starranger


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Posted 20 June 2010 - 11:49 AM

Hello all,

I would greatly appreciate some assistance with this issue. My sister-in-law's Toshiba Satellite L355D has a series of Toshiba installed junk and possibly a malware infection as well. I have Malware bytes, Hijack This, GMER, DDS, and Combo Fix all downloaded to a flash drive so I can do whatever you suggest using these programs.

The symptoms are as follows: Something called Cyber Defender runs on startup and tries to get my sister in law to click on an installation link. Typical scareware. I tried to uninstall it through Control Panel and it seemed to uninstall but the program was back the next day. This program also tries to get the user into a forced internet chat session to allow the software company to try to talk the user into not removing it. I'm truly surprised that nobody has complained here about this program on this site but apparently nobody has as yet. Let me be the first because the forced chat is a slimy tactic, in my opinion.

Also, her ISP offer's her a free version of Norton Security Suite which naturally she wants to take advantage of. I installed it yesterday but when she booted her laptop this morning Norton was gone and McAfee was back in its place.

The biggest problem I have is that I have to get this laptop clean before Wednesday since I am leaving to return home then, so I really need some quick assistance.


EDIT: Moved from XP to Am I Infected ~ Hamluis.

Edited by hamluis, 20 June 2010 - 12:22 PM.

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#2 genis200


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Posted 20 June 2010 - 01:07 PM

You have a rogue anti-virus installed on your computer. A rogue anti-virus is a fake anti-virus software that claims to remove viruses from your computer, but in order to do this, you must pay for it. This lures you into paying for the product.

To remove this, please install Malwarebytes' Anti-Malware, and select Run and Update. Then, run a full scan. Once you have done this, let me know.

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