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Black screen on startup. Out of options....


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#1 Perilion

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Posted 20 June 2010 - 10:28 AM

Hi, as you can seem having some trouble with my laptop. When I boot up into Windows, I get a black screen which sometimes hangs then starts after 5 minutes and once it does i get recourse usage spikes up to 80% +. I formatted a number times it changes slightly each time but mostly similar affects. Tried both using an install disk and recovery partition. Now in the latest install of Windows ( Windows 7 professional x64), it won't go past the black screen, or even load the Windows installer wizard from the Windows disk so further formatting seems out of the question. It's a 2010 version of a Sony vaio E series, so is not an old laptop. I really could use some help here. Thanks in advance.

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#2 bwest0703

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Posted 20 June 2010 - 10:35 AM

Hello Perilion,

and :huh:


If it is a new laptop, I would call Sony up for support as it sounds like it should still be under warranty. If you have reformatted it a number of times, and are still getting black screens it sounds like some sort of internal hardware issue. Take advantage of that warranty. :huh:


With Regards,

bwest0703
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#3 keyboardNinja

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Posted 20 June 2010 - 11:01 AM

I agree with bwest0703...warranties are there for a reason.
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#4 Jacee

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Posted 20 June 2010 - 01:53 PM

Also, check the AC adapter. It may have gone bad .... I had one that did.

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#5 Perilion

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Posted 21 June 2010 - 05:52 PM

Thanks for all the feedback was fast! Yeah i suppose il take il get it sent off. Do you guys know if I hand it into a sony center they will take care of the sending off etc? easier for me that way, rather than waiting for a currier.

#6 coxchris

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Posted 21 June 2010 - 06:55 PM

usually warranty can be handled with a email/phone to support representative requesting that a warranty repair given that your laptop is days old or months they will provide a box and pay the shipping both ways(if they do that) Please click here to obtain a repair request https://eservice.sony.com/webrma/web/index.do

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