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Infected with AV Security Suite maleware/virus

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3 replies to this topic

#1 AdamND


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  • Local time:08:16 PM

Posted 19 June 2010 - 06:54 PM

I'm a newbie at this so bear with me.

So about a week ago while surfing the web I caught this annoying thing. I found this website and the way to fix it here: http://www.bleepingcomputer.com/virus-remo...-security-suite

This maleware/virus would load a fake "warning" saying that I was infected and that I needed to download their program to get rid of it. It would then hijack my windows explorer and firefox browsers and wouldn't let me to go any place other than a fake website.

I followed every step and when I ran malewarebytes I found quite a few things and removed them but once I had them removed and then rebooted my computer I still had the thing.

I then downloaded avast did a full scan and then found 4 items. I cleaned those up and then the maleware stopped hijacking my system.

But the problem I face now is that if I launch fire fox or windows explorer every so often I get a pop up tab and then an alert from avast warning me that I am being sent to an unsafe website that is trying to give me things.

Also if I google stuff and click on a link like amazon I get redirected to a bunch of random stuff. I also get blocked from posting on this website or sending out mail from hotmail.

I did a full avast bootscan and a regular scan and came up with nothing. I did another malewarebytes *insafe mode* scan and got nothing I did another one in non safe mode and got 1 item and then cleaned that up and then ran malewarebytes one more time and came up clean yet I still get that pop up that's sending me to an unsafe site.

I really don't want to spend $100 to have a guy fix it and honestly I don't really feel safe doing anything online can anyone help this newbie?

here is the stuff the website wants me to post:

DDS Note Pad:

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
C:\Program Files\Creative\SBAudigy2\Surround Mixer\CTSysVol.exe
C:\Program Files\Creative\SBAudigy2\DVDAudio\CTDVDDet.EXE
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Microsoft Broadband Networking\MSBNTray.exe
C:\Program Files\Western Digital\WD SmartWare\WD Drive Manager\WDDMStatus.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\System32\svchost.exe -k imgsvc
C:\Program Files\Western Digital\WD SmartWare\WD Drive Manager\WDDMService.exe
C:\Program Files\Western Digital\WD SmartWare\Front Parlor\WDSmartWareBackgroundService.exe
C:\Program Files\Canon\CAL\CALMAIN.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\System32\svchost.exe -k HTTPFilter
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Documents and Settings\Doc\My Documents\Downloads\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.google.com/
uDefault_Page_URL = hxxp://www.dellnet.com
uSearch Bar = hxxp://channels.aimtoday.com/search/aimtoolbar.jsp
uInternet Connection Wizard,ShellNext = hxxp://www.dellnet.com/
uInternet Settings,ProxyOverride = <local>
uInternet Settings,ProxyServer = http=
mSearchAssistant = hxxp://channels.aimtoday.com/search/aimtoolbar.jsp
uURLSearchHooks: H - No File
mURLSearchHooks: H - No File
BHO: AcroIEHlprObj Class: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\adobe\acrobat 6.0\reader\activex\AcroIEHelper.dll
BHO: {0F222148-B728-4E8C-910D-05A45D3AD6A5} - No File
BHO: {52455169-BCB8-43E8-A509-80F09BA8253C} - No File
BHO: {9C0E74E7-0716-4981-8AC0-60320726AD9E} - No File
TB: AIM Search: {40d41a8b-d79b-43d7-99a7-9ee0f344c385} - c:\program files\aim toolbar\AIMBar.dll
TB: {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - No File
TB: {A057A204-BACC-4D26-9990-79A187E2698E} - No File
EB: Real.com: {fe54fa40-d68c-11d2-98fa-00c0f0318afe} - c:\windows\system32\Shdocvw.dll
EB: {32683183-48a0-441b-a342-7c2a440a9478} - No File
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [Eraser] c:\program files\eraser\Eraser.exe -hide
uRun: [yacmoujsbugnc] c:\documents and settings\doc\local settings\application data\lowsgtgsh\vmjftp.exe
mRun: [DVDSentry] c:\windows\system32\DSentry.exe
mRun: [CTSysVol] c:\program files\creative\sbaudigy2\surround mixer\CTSysVol.exe
mRun: [CTDVDDet] c:\program files\creative\sbaudigy2\dvdaudio\CTDVDDet.EXE
mRun: [UpdReg] c:\windows\UpdReg.EXE
mRun: [TkBellExe] "c:\program files\common files\real\update_ob\realsched.exe" -osboot
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [avast5] c:\progra~1\alwils~1\avast5\avastUI.exe /nogui
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\micros~2.lnk - c:\windows\installer\{638547c2-2aba-46f4-ae28-85ff6e83cb54}\_18be6784.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\wddmst~1.lnk - c:\progra

Edited by Blade Zephon, 19 June 2010 - 07:45 PM.
Move to Logs Forum. ~BZ

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#2 AdamND

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  • Local time:08:16 PM

Posted 20 June 2010 - 06:17 PM

for some reason my home compter woulnd't let me post here I would get an unable to load page when I hit the post button.

I have run into other problems.

First I would get redirects when I do google searches and then get random tabs pop up on my firefox.

Yesterday while playing WoW I got a pop up sainy something was infected so I did a scan and fond the suite again and another maleware.

I ran maleware bytes and cleaned it up again and to be safe I downloaded Service pack 3 and that killed my internet connection I posted it here: http://www.bleepingcomputer.com/forums/t/325932/service-pack-3-problems-with-network-connection/

so as of now I'm unable to go on the net on that computer

Also my windows firewall is turned off and I'm unable to start it.

Edited by AdamND, 20 June 2010 - 06:24 PM.

#3 schrauber



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  • Location:Munich,Germany
  • Local time:02:16 AM

Posted 25 June 2010 - 01:20 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and re-enable all active protection when done.
-- If you encounter any problems, try running GMER in Safe Mode.

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If I've not posted back within 48 hrs., feel free to send a PM with your topic link. Thank you!

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#4 schrauber



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  • Location:Munich,Germany
  • Local time:02:16 AM

Posted 29 June 2010 - 04:03 PM

Due to the lack of feedback, this topic is now closed.
If you need this topic reopened, please PM a staff member and we will reopen it for you (include the address of this thread in your request). This applies to the original topic starter only. Everyone else with similar problems, please start a new topic.

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If I've not posted back within 48 hrs., feel free to send a PM with your topic link. Thank you!

If I have helped you then please consider donating to continue the fight against malware Posted Image

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