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Windows XP error at log-on: "The application or DLL globalroot\systemroot\PRAGMAosspqriwti\pragmaserf.dll is not a valid Windows image"

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#1 polyglot


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Posted 19 June 2010 - 06:07 PM


I am hoping someone can help me... I am usually able to solve my own computer problems, but this one is a bit beyond my abilities...

I purchased an Eee PC Netbook for my husband this past Christmas, which has worked fine until recently - I do not know what caused the problems, but here goes:

The netbook has Windows XP. I attempted to install an update for the Norton Antivirus program which is already on it, but when I double click on the update file, the system does not know what to do with "exe" files (I get that dialog that asks which program should be used to open files with the "exe" extension). I have a feeling this problem may be related to the following error message, which I get when logging in to Windows:

"The application or DLL globalroot\systemroot\PRAGMAosspqriwti\pragmaserf.dll is not a valid Windows image. Please check this against your installation diskette."

Unfortunately since I purchased the netbook with the OS already on it, I do not have an installation diskette. Any help you can give would be greatly appreciated!


EDIT: Moved from XP to Am I Infected forum ~ Hamluis.

Edited by hamluis, 19 June 2010 - 06:13 PM.

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#2 Blathnat


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Posted 17 July 2010 - 05:41 PM

You appear to have a TDL2 rootkit. Do you still require assistance?

#3 boopme


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Posted 17 July 2010 - 09:10 PM

You do have a rootkit infection.

Please go here....
Preparation Guide ,do steps 6 - 9.

Create a DDS log and post it in the new topic explained in step 9,which is here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic,thanks.
If Gmer won't run,skip it and move on.
Let me know if that went well.
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