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Browser redirects from google search and "Survey" links (server2.mediajmp.com)


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#1 ascdrew

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Posted 19 June 2010 - 04:00 PM

Greetings, I just joined because I read a posting related to the same Trojan infection I have titled:

Browser redirects from google search and "Survey" links (server2.mediajmp.com) at this topic link:
http://www.bleepingcomputer.com/forums/t/285720/browser-redirects-from-google-search-and-survey-links-server2mediajmpcom/

I have the same problem! I read the intro and prep guide. It will take me some time to back up my system, I need a new external drive for capacity, but then should be on my way.

What will be my first step in expelling this horrific trojan from my system?

I have alreay downloaded many of the support programs, but did not download or run combofix (as instructed/warned)

I have tried Adaware, Spybot Search and Destroy (already had both), and CCleaner. I could not get SuperAnti-Spyware to install, it kept telling me I had another version installed and asked if I wanted to uninstall it, which I did, and that process just kept repeating, so no successful installation of that program.



Thanks for any and all support in this matter!

Drew

Edited by Blade Zephon, 19 June 2010 - 07:02 PM.
Moved to AII as no logs provided and Prep Guide not followed. ~BZ


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#2 Budapest

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Posted 22 June 2010 - 06:23 PM

Please download Malwarebytes Anti-Malware and save it to your desktop.Download Link 1
Download Link 2
MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw




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