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Redirect Virus Windows XP


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5 replies to this topic

#1 michellesandiego

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Posted 19 June 2010 - 01:29 PM

Hello,

On my labtop. Windows XP, I use firefox, but the redirect happens when I use explorer also. Continually redirected to ads or shady sites that looks like a search engine and the bar on the the bottom of my desktop (the one with Start on the left side) looks to be phony at times.

I have run Malwarbytes, Hitman Pro3.5 and Ad-Aware 2007. I am protected generally by McAfee. Not of these has been effective.

I am not a computer wiz, but am able to follow instructions and seem to be generally competent.

Any assistance will be greatly appreciated :thumbsup: .

I am using my desktop, which in not having the redirect issue to post.

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#2 VoidX789

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Posted 19 June 2010 - 06:17 PM

Some staff members should show up shortly. Just be patient. These guys are the best, but a lot of people need help, so just be patient.
Remember to try to post as much info as possible. One way to make everything get done faster is to make a post telling the staff about your computer's hardware info, what operating system you use, what antivirus you use, and what the virus does and when it first showed up.
Welcome to the Void of Insanity
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#3 michellesandiego

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Posted 19 June 2010 - 08:24 PM

Thank you, I will be patient :thumbsup: I am just relieved to have a place where cool people help others. it started yesterday. I have now also tried eset (they have an office in my building, I think it's the main one)...

#4 boopme

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Posted 21 June 2010 - 10:35 AM

Hello,, If using a router then reset the router to its default configuration. This can be done by inserting something tiny like a paper clip end or pencil tip into a small hole labeled "reset" located on the back of the router. Press and hold down the small button inside until the lights on the front of the router blink off and then on again (usually about 10 seconds). If you donít know the router's default password, you can look it up HERE.


Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 michellesandiego

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Posted 25 June 2010 - 04:48 PM

hello and thank you very much. Here is the log:

Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4241

Windows 5.1.2600 Service Pack 2
Internet Explorer 7.0.5730.11

6/25/2010 2:08:15 PM
mbam-log-2010-06-25 (14-08-15).txt

Scan type: Quick scan
Objects scanned: 136811
Time elapsed: 9 minute(s), 57 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 2

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Documents and Settings\\Local Settings\Temp\2D8bZ+OA.exe.part (Worm.KoobFace) -> Quarantined and deleted successfully.
C:\Documents and Settings\\Local Settings\Temp\Et780ktF.exe.part (Worm.KoobFace) -> Quarantined and deleted successfully.

#6 boopme

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Posted 25 June 2010 - 10:07 PM

Ok, good ,we should do these now.

Next run ATF and SAS: If you cannot access Safe Mode,run in normal ,but let me know.

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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