Infected Hijacked

I am running Windows XP service pack 3. I have run Malwarebytes, spybot, Norton antivirus 2010 and the problem has not been resolved. Originally realized when I could not go to the microsoft windows update site, then no microsoft support site, also when trying to post and upload using IE8 same problem, screen says connection problem. but I can browse other sites but I am getting popups from bogus sites and search redirects constantly. I have attached the requested files and appreciate any help getting my pc back to normal mode


DDS (Ver_10-03-17.01) - NTFSx86
Run by Mark at 18:35:55.76 on Fri 06/18/2010
Internet Explorer: 8.0.6001.18702
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.3326.2591 [GMT -4:00]

AV: Norton AntiVirus *On-access scanning enabled* (Updated) {E10A9785-9598-4754-B552-92431C1C35F8}
AV: Microsoft Security Essentials *On-access scanning enabled* (Updated) {BCF43643-A118-4432-AEDE-D861FCBCFCDF}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
c:\Program Files\Microsoft Security Essentials\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Microsoft Security Essentials\msseces.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Interwise\participant\pull.exe
svchost.exe
C:\WINDOWS\system32\svchost.exe -k hpdevmgmt
C:\WINDOWS\system32\svchost.exe -k HPService
C:\Program Files\Norton AntiVirus\Norton AntiVirus\Engine\17.7.0.12\ccSvcHst.exe
C:\WINDOWS\System32\svchost.exe -k HPZ12
C:\WINDOWS\System32\svchost.exe -k HPZ12
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\WINDOWS\system32\SearchIndexer.exe
C:\Program Files\Norton AntiVirus\Norton AntiVirus\Engine\17.7.0.12\ccSvcHst.exe
C:\WINDOWS\system32\SearchProtocolHost.exe
C:\BleepComputer\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://my.yahoo.com/
uSearch Page = hxxp://www.live.com
uInternet Settings,ProxyServer = http=127.0.0.1:5555
uInternet Settings,ProxyOverride = <local>
mURLSearchHooks: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn\yt.dll
BHO: &Yahoo! Toolbar Helper: {02478d38-c3f9-4efb-9b51-7695eca05670} - c:\program files\yahoo!\companion\installs\cpn\yt.dll
BHO: HP Print Enhancer: {0347c33e-8762-4905-bf09-768834316c61} - c:\program files\hp\digital imaging\smart web printing\hpswp_printenhancer.dll
BHO: AcroIEHlprObj Class: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\adobe\acrobat 7.0\activex\AcroIEHelper.dll
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - c:\progra~1\spybot~1\SDHelper.dll
BHO: Symantec Intrusion Prevention: {6d53ec84-6aae-4787-aeee-f4628f01010c} - c:\program files\norton antivirus\norton antivirus\engine\17.7.0.12\IPSBHO.DLL
BHO: Search Helper: {6ebf7485-159f-4bff-a14f-b9e3aac4465b} - c:\program files\microsoft\search enhancement pack\search helper\SEPsearchhelperie.dll
BHO: Windows Live ID Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Adobe PDF Conversion Toolbar Helper: {ae7cd045-e861-484f-8273-0445ee161910} - c:\program files\adobe\acrobat 7.0\acrobat\AcroIEFavClient.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.1.1309.3572\swg.dll
BHO: Windows Live Toolbar Helper: {e15a8dc0-8516-42a1-81ea-dc94ec1acf10} - c:\program files\windows live\toolbar\wltcore.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
BHO: SmartSelect Class: {f4971ee7-daa0-4053-9964-665d8ee6a077} - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll
BHO: HP Smart BHO Class: {ffffffff-cf4e-4f2b-bdc2-0e72e116a856} - c:\program files\hp\digital imaging\smart web printing\hpswp_BHO.dll
TB: Adobe PDF: {47833539-d0c5-4125-9fa8-0819e2eaac93} - c:\program files\adobe\acrobat 7.0\acrobat\AcroIEFavClient.dll
TB: &Windows Live Toolbar: {21fa44ef-376d-4d53-9b0f-8a89d3229068} - c:\program files\windows live\toolbar\wltcore.dll
TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn\yt.dll
EB: Adobe PDF: {182ec0be-5110-49c8-a062-beb1d02a220b} - c:\program files\adobe\acrobat 7.0\acrobat\AcroIEFavClient.dll
EB: HP Smart Web Printing: {555d4d79-4bd2-4094-a395-cfc534424a05} - c:\program files\hp\digital imaging\smart web printing\hpswp_bho.dll
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
mRun: [Windows Defender] "c:\program files\windows defender\MSASCui.exe" -hide
mRun: [MSSE] "c:\program files\microsoft security essentials\msseces.exe" -hide -runkey
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\pushcl~1.lnk - c:\program files\interwise\participant\pull.exe
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - c:\program files\windows live\writer\WriterBrowserExtension.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL
IE: {DDE87865-83C5-48c4-8357-2F5B1AA84522} - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - c:\program files\hp\digital imaging\smart web printing\hpswp_BHO.dll
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\progra~1\spybot~1\SDHelper.dll
Trusted Zone: microsoft.com
Trusted Zone: microsoft.com\update
Trusted Zone: microsoft.com\windowsupdate
DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} - hxxp://cdn.scan.onecare.live.com/resource/download/scanner/wlscbase6087.cab
DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1241797114031
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1257041256593
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
DPF: {C7DB51B4-BCF7-4923-8874-7F1A0DC92277} - hxxp://office.microsoft.com/officeupdate/content/opuc4.cab
DPF: {CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
DPF: {E77F23EB-E7AB-4502-8F37-247DBAF1A147} - hxxp://gfx1.hotmail.com/mail/w4/pr01/photouploadcontrol/MSNPUpld.cab
TCP: {4DA84824-FDF0-4C30-898F-BEC7DE01438B} = 4.2.2.2,4.2.2.1
Handler: intu-help-qb2 - {84D77A00-41B5-4b8b-8ADF-86486D72E749} - c:\program files\intuit\quickbooks 2009\HelpAsyncPluggableProtocol.dll
Handler: qbwc - {FC598A64-626C-4447-85B8-53150405FD57} - c:\windows\system32\mscoree.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SEH: Windows Desktop Search Namespace Manager: {56f9679e-7826-4c84-81f3-532071a8bcc5} - c:\program files\windows desktop search\MSNLNamespaceMgr.dll
SEH: Microsoft AntiMalware ShellExecuteHook: {091eb208-39dd-417d-a5dd-7e2c2d8fb9cb} - c:\progra~1\wifd1f~1\MpShHook.dll
LSA: Authentication Packages = msv1_0 wvauth
Hosts: 127.0.0.1 www.spywareinfo.com

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\mark\applic~1\mozilla\firefox\profiles\gpo82p2m.default\
FF - component: c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nav_17.0.0.136\ipsffplgn\components\IPSFFPl.dll
FF - plugin: c:\program files\google\google earth\plugin\npgeplugin.dll
FF - plugin: c:\program files\google\google updater\2.4.1536.6592\npCIDetect13.dll
FF - plugin: c:\program files\google\update\1.2.183.23\npGoogleOneClick8.dll
FF - plugin: c:\program files\microsoft\office live\npOLW.dll
FF - plugin: c:\program files\windows live\photo gallery\NPWLPG.dll
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\dotnetassistantextension\

---- FIREFOX POLICIES ----
c:\program files\mozilla firefox\greprefs\all.js - pref("ui.use_native_colors", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("ui.use_native_popup_windows", false);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.enable_click_image_resizing", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("accessibility.browsewithcaret_shortcut.enabled", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("javascript.options.mem.high_water_mark", 32);
c:\program files\mozilla firefox\greprefs\all.js - pref("javascript.options.mem.gc_frequency", 1600);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.auth.force-generic-ntlm", false);
c:\program files\mozilla firefox\greprefs\all.js - pref("svg.smil.enabled", false);
c:\program files\mozilla firefox\greprefs\all.js - pref("ui.trackpoint_hack.enabled", -1);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.debug", false);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.agedWeight", 2);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.bucketSize", 1);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.maxTimeGroupings", 25);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.timeGroupingSize", 604800);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.boundaryWeight", 25);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.prefixWeight", 5);
c:\program files\mozilla firefox\greprefs\all.js - pref("html5.enable", false);
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.allow_unrestricted_renego_everywhere__temporarily_available_pref", true);
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.renego_unrestricted_hosts", "");
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.treat_unsafe_negotiation_as_broken", false);
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.require_safe_negotiation", false);
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl3.rsa_seed_sha", true);
c:\program files\mozilla firefox\defaults\pref\firefox-branding.js - pref("app.update.download.backgroundInterval", 600);
c:\program files\mozilla firefox\defaults\pref\firefox-branding.js - pref("app.update.url.manual", "http://www.firefox.com");
c:\program files\mozilla firefox\defaults\pref\firefox-branding.js - pref("browser.search.param.yahoo-fr-ja", "mozff");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("extensions.{972ce4c6-7e08-4474-a285-3208198ce6fd}.name", "chrome://browser/locale/browser.properties");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("extensions.{972ce4c6-7e08-4474-a285-3208198ce6fd}.description", "chrome://browser/locale/browser.properties");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("xpinstall.whitelist.add", "addons.mozilla.org");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("xpinstall.whitelist.add.36", "getpersonas.com");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("lightweightThemes.update.enabled", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.allTabs.previews", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("plugins.hide_infobar_for_outdated_plugin", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("plugins.update.notifyUser", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("toolbar.customization.usesheet", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.taskbar.previews.enable", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.taskbar.previews.max", 20);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.taskbar.previews.cachetime", 20);

============= SERVICES / DRIVERS ===============

R0 SFAUDIO;Sonic Focus DSP Driver;c:\windows\system32\drivers\sfaudio.sys [2009-4-29 24064]
R0 SymDS;Symantec Data Store;c:\windows\system32\drivers\nav\1107000.00c\symds.sys [2010-6-12 328752]
R0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\nav\1107000.00c\symefa.sys [2010-6-12 173104]
R1 BHDrvx86;BHDrvx86;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nav_17.0.0.136\definitions\bashdefs\20100522.001\BHDrvx86.sys [2010-5-22 691248]
R1 ccHP;Symantec Hash Provider;c:\windows\system32\drivers\nav\1107000.00c\cchpx86.sys [2010-6-12 501888]
R1 MpFilter;Microsoft Malware Protection Driver;c:\windows\system32\drivers\MpFilter.sys [2009-12-2 149040]
R1 SymIRON;Symantec Iron Driver;c:\windows\system32\drivers\nav\1107000.00c\ironx86.sys [2010-6-12 116784]
R2 NAV;Norton AntiVirus;c:\program files\norton antivirus\norton antivirus\engine\17.7.0.12\ccsvchst.exe [2010-6-12 126392]
R3 e1kexpress;Intel® PRO/1000 PCI Express Network Connection Driver K;c:\windows\system32\drivers\e1k5132.sys [2009-4-29 144480]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2010-6-12 102448]
R3 IDSxpx86;IDSxpx86;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nav_17.0.0.136\definitions\ipsdefs\20100617.001\IDSXpx86.sys [2010-6-18 331640]
R3 NAVENG;NAVENG;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nav_17.0.0.136\definitions\virusdefs\20100617.051\NAVENG.SYS [2010-6-18 85552]
R3 NAVEX15;NAVEX15;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nav_17.0.0.136\definitions\virusdefs\20100617.051\NAVEX15.SYS [2010-6-18 1347504]
S2 gupdate1c9d02667f8588;Google Update Service (gupdate1c9d02667f8588);c:\program files\google\update\GoogleUpdate.exe [2009-5-8 133104]
S2 WinDefend;Windows Defender;c:\program files\windows defender\MsMpEng.exe [2006-11-3 13592]
S3 NvtSp50;NvtSp50 NDIS Protocol Driver;c:\windows\system32\drivers\nvtsp50.sys --> c:\windows\system32\drivers\NvtSp50.sys [?]
S4 SMManager;Smith Micro Connection Manager Service;c:\program files\dell\dell controlpoint\connection manager\SMManager.exe [2009-3-1 77824]

=============== Created Last 30 ================

2010-06-18 22:35:15 0 ----a-w- c:\documents and settings\mark\defogger_reenable
2010-06-16 13:46:35 0 d-----w- C:\BleepComputer
2010-06-16 13:22:44 0 d-----w- C:\NewSchoolFiles
2010-06-14 15:30:09 0 d-----w- C:\8000CD
2010-06-14 13:02:15 664 ----a-w- c:\windows\system32\d3d9caps.dat
2010-06-14 12:28:52 743424 -c----w- c:\windows\system32\dllcache\iedvtool.dll
2010-06-14 12:24:56 285696 -c----w- c:\windows\system32\dllcache\atmfd.dll
2010-06-14 11:29:02 0 d-----w- c:\docume~1\mark\applic~1\ElevatedDiagnostics
2010-06-13 22:07:04 0 d-----w- c:\program files\Trend Micro
2010-06-13 21:35:09 0 dc-h--w- c:\windows\ie8
2010-06-13 19:15:22 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2010-06-13 19:15:21 20952 ----a-w- c:\windows\system32\drivers\mbam.sys
2010-06-13 18:32:41 0 d-----w- C:\ReInstall
2010-06-13 14:39:39 0 d-----w- C:\FavoriteExport
2010-06-13 14:13:35 0 d-----w- c:\program files\Microsoft Security Essentials
2010-06-12 18:39:56 221568 ------w- c:\windows\system32\MpSigStub.exe
2010-06-12 18:15:52 805 ----a-w- c:\windows\system32\drivers\SYMEVENT.INF
2010-06-12 18:15:52 7443 ----a-w- c:\windows\system32\drivers\SYMEVENT.CAT
2010-06-12 18:15:52 60808 ----a-w- c:\windows\system32\S32EVNT1.DLL
2010-06-12 18:15:52 124976 ----a-w- c:\windows\system32\drivers\SYMEVENT.SYS
2010-06-12 17:26:54 0 d-----w- c:\windows\system32\wbem\Repository
2010-06-12 17:03:52 0 d-----w- C:\Microsoft
2010-06-11 22:28:40 0 d-----w- c:\windows\MATS
2010-06-11 22:28:40 0 d-----w- c:\program files\Microsoft Fix it Center
2010-06-09 21:49:20 0 d-----w- C:\8000SVU
2010-06-06 19:19:57 1904 ------w- c:\windows\system32\SetupBD.din
2010-05-27 21:42:57 0 d-----w- C:\TrainingSVU

==================== Find3M ====================

2010-05-06 10:41:53 916480 ----a-w- c:\windows\system32\wininet.dll
2010-05-02 16:04:16 1860352 ----a-w- c:\windows\system32\win32k.sys
2010-04-20 05:30:08 285696 ----a-w- c:\windows\system32\atmfd.dll

============= FINISH: 18:37:04.42 ===============

Hello and Welcome to the forums!

My name is Gringo and I'll be glad to help you with your computer problems.

Somethings to remember while we are working together.

1. Do not run any other tool untill instructed to do so!
2. Do not Attach logs unless I ask you to.
3. Tell me about any problems that have occurred during the fix.
4. Tell me of any other symptoms you may be having as these can help also.
5. Do not run anything while running a fix.
6. Do not run any other tool untill instructed to do so!

In the upper right hand corner of the topic you will see a button called Options. If you click on this in the drop-down menu you can choose Track this topic. By doing this and then choosing Immediate E-Mail notification and then clicking on Proceed you will be advised when we respond to your topic and facilitate the cleaning of your machine.

Note** If you are having problems posting the complete log into this thread upload them here http://www.rapidshare.com/ and post the links in this thread

Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.


:run combofix:

Please visit this webpage for download links, and instructions for running the tool:

http://www.bleepingcomputer.com/combofix/how-to-use-combofix

Please ensure you read this guide carefully and install the Recovery Console first.

The Windows Recovery Console will allow you to boot up into a special recovery (repair) mode.
This allows us to more easily help you should your computer have a problem after an attempted removal of malware.
It is a simple procedure that will only take a few moments of your time.

Once installed, you should see a blue screen prompt that says:

The Recovery Console was successfully installed.
Please continue as follows:

• Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
• Click Yes to allow ComboFix to continue scanning for malware.

When the tool is finished, it will produce a report for you.

Please include the report in your next post:

C:\ComboFix.txt

"information and logs"

In your next post I need the following

1. Log From Combofix
2. let me know of any problems you may have had
3. How is the computer doing now?

Gringo

I have attached the combo fix log as requested. When the program started running I got the window about rootkit and was asked to reboot which I did. I have restarted my Norton auto protect now that combo fix has completed. I had a line that said deleted c:\windows\xpsp1hfm.log Prior to running combo fix I could not get to the microsoft windows update page, microsoft downloads pages as I got a screen saying IE cannot display webpage and had the help diagnose problems icon. Also I am continuously getting Norton advisories that "a recent attempt to attack your computer was blocked and the attack resulted from \device\harddiskvolume2\windows\system32\svchost.exe. I will not do anything else until instructed to.

Just to update, I am now able to get to the windows update site but as directed have not downloaded or done any type of fix, was just testing to see if I was able to get there.

Greetings NascarFan14

I am now able to get to the windows update site but as directed have not downloaded or done any type of fix, was just testing to see if I was able to get there. - Good , don't do any updates untill after we are done

Good That cleaned up some bad guys but I see some other stuff that we need to go after, so I want you to run this custom script for me.

:Run CFScript:

Open Notepad and copy/paste the text in the box into the window:



Save it to your desktop as CFScript.txt

Refering to the picture above, drag CFScript.txt into ComboFix.exe

This will let ComboFix run again.
Restart if you have to.
Save the produced logfile to your desktop.

Note: Do not mouseclick combofix's window whilst it's running. That may cause it to stall

"information and logs"

In your next post I need the following

1. report from Combofix
2. let me know of any problems you may have had
3. How is the computer doing now after running the script?

Gringo

I disabled Norton again, saved txt file as directed and dragged into combo fix, Combo fix said there was a newer version and I clicked yes to update, Combofix restarted and ran, there was no reboot of the computer. Attached is the latest log as requested, I did not see any removed/deleted files on this run. I can connect to Microsoft update but have not downloaded any, just checking to make sure I could still reach the website. I have turned Norton back on. I appreciate all the help so far

Hello

These logs are looking alot better. But we still have some work to do.

Please print out these instructions, or copy them to a Notepad file. It will make it easier for you to follow the instructions and complete all of the necessary steps..

I see you have acrobat installed - you should use the newest reader to open PDF files or use foxit - you can keep acrobat just use the reader to open pdf files

Update Adobe Reader

Recently there have been vunerabilities detected in older versions of Adobe Reader. It is strongly suggested that you update to the current version.

You can download it from http://www.adobe.com/products/acrobat/readstep2.html
After installing the latest Adobe Reader, uninstall all previous versions.
If you already have Adobe Photoshop® Album Starter Edition installed or do not wish to have it installed UNcheck the box which says Also Download Adobe Photoshop® Album Starter Edition.

If you don't like Adobe Reader (33.5 MB), you can download Foxit PDF Reader(3.5MB) from here. It's a much smaller file to download and uses a lot less resources than Adobe Reader.

Note: When installing FoxitReader, be carefull not to install anything to do with AskBar.

Your Java is out of date.

It can be updated by the Java control panel

• click on Start-> Control Panel (Classic View)-> Java (looks like a coffee cup) -> Update Tab -> Update Now.
• An update should begin;
• follow the prompts

Clear your Java Cache

• click on Start-> Control Panel (Classic View)-> Java (looks like a coffee cup)
  • On the General tab, under Temporary Internet Files, click the Settings button.
  • Next, click on the Delete Files button
  • There are two options in the window to clear the cache - Leave BOTH Checked
    Applications and Applets
    Trace and Log Files
  • Click OK on Delete Temporary Files Window
    Note: This deletes ALL the Downloaded Applications and Applets from the CACHE.
  • Click OK to leave the Temporary Files Window
  • Click OK to leave the Java Control Panel.

TFC(Temp File Cleaner):

• Please download TFC to your desktop,
• Save any unsaved work. TFC will close all open application windows.
• Double-click TFC.exe to run the program.
• If prompted, click "Yes" to reboot.

Note: Save your work. TFC will automatically close any open programs, let it run uninterrupted. It shouldn't take longer take a couple of minutes, and may only take a few seconds. Only if needed will you be prompted to reboot.

: Malwarebytes' Anti-Malware :

I would like you to rerun MBAM

• Double-click mbam icon
• go to the update tab at the top
• click on check for updates
• If an update is found, it will download and install the latest version.
• Once the program has loaded, select Perform quick scan, then click Scan.
• When the scan is complete, click OK, then Show Results to view the results.
• Be sure that everything is Checked (ticked) except items in the C:\System Volume Information folder and click on Remove Selected.
• When completed, a log will open in Notepad. please copy and paste the log into your next reply
  • If you accidently close it, the log file is saved here and will be named like this:
  • C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt

Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.

Eset Online Scanner

**Note** You will need to use Internet explorer for this scan

Go Eset web page to run an online scannner from ESET.

• Turn off the real time scanner of any existing antivirus program while performing the online scan
• click on the ESET Online Scanner button
• Tick the box next to YES, I accept the Terms of Use.
  • Click Start
• When asked, allow the activex control to install
  • Click Start
• Make sure that the option Remove found threats is unticked and the Scan Archives option is ticked.
• Click on Advanced Settings, ensure the options
  Scan for potentially unwanted applications, Scan for potentially unsafe applications, and Enable Anti-Stealth Technology are ticked.
• Click Scan
• Wait for the scan to finish
• Use notepad to open the logfile located at C:\Program Files\Eset\Eset Online Scanner\log.txt

Copy and paste that log as a reply to this topic

"information and logs"

In your next post I need the following

1. Log From MBAM
2. Log From ESET Online Scanner
3. let me know of any problems you may have had
4. How is the computer doing now?

Gringo

I have run as directed and attached the logs. From what I can see only Eset found 2 instances of a trojan in 2 locations.

Hello

Very well done!! This is my general post for when your logs show no more signs of malware ;)- Please let me know if you still are having problems with your computer and what these problems are.

The Online scan is only reporting backups created during the course of this fix, and items located in C:\System Volume Information\, which is where System Restore's cache is stored. Whatever is in there can't harm you unless you choose to perform a manual restore. Nevertheless, we shall be resetting/clearing the cache shortly.

The following procedure will implement some cleanup procedures. It will also reset your System Restore by flushing out previous restore points (which contain the infections) and create a new restore point.

:DeFogger:

To re-enable your Emulation drivers, double click DeFogger to run the tool.
• The application window will appear
• Click the Re-enable button to re-enable your CD Emulation drivers
• Click Yes to continue
• A 'Finished!' message will appear
• Click OK
• DeFogger will now ask to reboot the machine - click OK
Your Emulation drivers are now re-enabled.

:Uninstall ComboFix:

• push the "windows key" + "R" (between the "Ctrl" button and "Alt" Button)
• please copy and past the following into the box ComboFix /Uninstall and click OK.
• Note the space between the X and the /Uninstall, it needs to be there.
• 

:remove tools:

Please download OTCleanIt and save it to desktop. This tool will remove all the tools we used to clean your pc.

• Double-click OTCleanIt.exe.
• Click the CleanUp! button.
• Select Yes when the "Begin cleanup Process?" prompt appears.
• If you are prompted to Reboot during the cleanup, select Yes.
• The tool will delete itself once it finishes, if not delete it by yourself.

Note: If you receive a warning from your firewall or other security programs regarding OTCleanIt attempting to contact the internet, please allow it to do so.

:clear system restore points:

This is a good time to clear your existing system restore points and establish a new clean restore point:

• Go to Start > All Programs > Accessories > System Tools > System Restore
• Select Create a restore point, and Ok it.
• Next, go to Start > Run and type in cleanmgr
• choose your root drive (normally C:)
• after it calculates how much space you will save it will open up a new window
• Select the More options tab at the top of the window
• Choose the option to clean up system restore and OK it.
• go back to the disk clean up tab
• put a checkmark in all - except compress old files (leave this unchecked)
• click Ok then click yes

This will remove all restore points except the new one you just created and clean unneeded files

:Make your Internet Explorer more secure:

• From within Internet Explorer click on the Tools menu and then click on Options.
• Click once on the Security tab
• Click once on the Internet icon so it becomes highlighted.
• Click once on the Custom Level button.
• Change the Download signed ActiveX controls to Prompt
• Change the Download unsigned ActiveX controls to Disable
• Change the Initialise and script ActiveX controls not marked as safe to Disable
• Change the Installation of desktop items to Prompt
• Change the Launching programs and files in an IFRAME to Prompt
• When all these settings have been made, click on the OK button.
• If it prompts you as to whether or not you want to save the settings, press the Yes button.
  Next press the Apply button and then the OK to exit the Internet Properties page.

:Make Firefox more secure:

please visit this page to explain how to make Firefox more secure - How to Secure Firefox

:Turn On Automatic Updates:

Turn On Automatic Updates
1. Click Start, click Run, type sysdm.cpl, and then press ENTER.
2. Click the Automatic Updates tab, and then click to select one of the following options. We recommend that you select the Automatic (recommended) Automatically download recommended updates for my computer and install them

If you click this setting, click to select the day and time for scheduled updates to occur. You can schedule Automatic Updates for any time of day. Remember, your computer must be on at the scheduled time for updates to be installed. After you set this option, Windows recognizes when you are online and uses your Internet connection to find updates on the Windows Update Web site or on the Microsoft Update Web site that apply to your computer. Updates are downloaded automatically in the background, and you are not notified or interrupted during this process. An icon appears in the notification area of your taskbar when the updates are being downloaded. You can point to the icon to view the download status. To pause or to resume the download, right-click the icon, and then click Pause or Resume. When the download is completed, another message appears in the notification area so that you can review the updates that are scheduled for installation. If you choose not to install at that time, Windows starts the installation on your set schedule.

or visit http://www.windowsupdate.com regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.

:antispyware programs:

I would reccomend the download and installation of some or all of the following programs (all free), and the updating of them regularly:

• WinPatrol As a robust security monitor, WinPatrol will alert you to hijackings, malware attacks and critical changes made to your computer without your permission. WinPatrol takes snapshot of your critical system resources and alerts you to any changes that may occur without your knowledge.
  
• Spyware Blaster - By altering your registry, this program stops harmful sites from installing things like ActiveX Controls on your machines.
  
• Malwarebytes' Anti-Malware Malwarebytes' Anti-Malware is a new and powerful anti-malware tool. It is
  totally free but for real-time protection you will have to pay a small one-time fee. We used this to help clean your computer and recomend keeping it and useing often.

please read this great article by miekiemoes How to prevent Malware:
and
this great article by Tony Klein So How Did I Get Infected In First Place

I'd be grateful if you could reply to this post so that I know you have read it and, if you've no other questions, the thread can then be closed.

My help is free, however, if you wish to make a small donation to show appreciation and to help me continue the fight against Malware, then click here:

Gringo

I have followed the procedures and am currently installing microsoft updates. I have uninstalled Mozilla since I only installed when I was having problems with IE8. There are suggested updates from microsoft should I also install all of those?


Windows PowerShell 2.0 and WinRM 2.0 for Windows XP and Windows Embedded (KB968930)
Download size: 5.9 MB , less than 1 minute
The Windows Management Framework Core package includes Windows PowerShell 2.0 and Windows Remote Management (WinRM) 2.0. For more information on the Windows Management Framework, see http://support.microsoft.com/kb/968929. Details...
Don't show this update again

Microsoft .NET Framework 4 Client Profile for Windows XP x86 (KB982670)
Download size: 28.9 MB , less than 1 minute
The Microsoft .NET Framework 4 Client Profile provides a subset of features from the .NET Framework 4. The Client Profile is designed to run client applications and to enable the fastest possible deployment for Windows Presentation Foundation (WPF) and Windows Forms technology. Details...
Don't show this update again

Update for Root Certificates [May 2010] (KB931125)
Download size: 328 KB , less than 1 minute
This item updates the list of root certificates on your computer to the list that is accepted by Microsoft as part of the Microsoft Root Certificate Program. Adding additional root certificates to your computer enables you to use Extended Validation (EV) certificates in Internet Explorer 7, a greater range of security enhanced Web browsing, encrypted e-mail, and security enhanced code delivery. After you install this item, you may have to restart your computer. Once you have installed this item, it cannot be removed. Details...
Don't show this update again

Update for Internet Explorer 8 Compatibility View List for Windows XP (KB982632)
Download size: 492 KB , less than 1 minute
This Compatibility View List update helps make Web sites that are designed for older browsers look better in Internet Explorer 8. When users install Internet Explorer 8, they will be given a choice about opting-in to a list of sites that should be displayed in Compatibility View. After you install this item, you may have to restart Internet Explorer. Details...
Don't show this update again

Microsoft .NET Framework 2.0 Service Pack 2 Update for Windows Server 2003 and Windows XP x86 (KB976569)
Download size: 11.2 MB , less than 1 minute
Install this update to resolve some known incompatibilities in generic types using the BinaryFormatter or NetDataContractSerializer serialized and deserialized across a mixed .NET Framework 3.5 SP1 and .NET Framework 4 environment. After you install this item, you may have to restart your computer. Details...
Don't show this update again

Update for Windows XP (KB971513)
Download size: 744 KB , less than 1 minute
The Windows Automation API library contains the latest version of the Microsoft User Interface Automation (UI Automation) and Microsoft Active Accessibility libraries that are provided in Windows 7. After you install this item, you may have to restart your computer. Details...
Don't show this update again

Microsoft Base Smart Card Cryptographic Service Provider Package: x86 (KB909520)

Hello


I would install them as it would not hurt


Gringo

Since the issue is resolved, this topic is now Closed

If you need this topic reopened, please send me a PM.
Please include the address of this thread in your request.
This applies only to the original topic starter.

Everyone else please start a new topic.

The fixes and advice in this thread are for this machine only.
Do not apply the instructions from this thread to your own machine.
Please start a new thread describing your issue and someone will be along to assist you.

With Regards,
Gringo