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Firefox/IE8 Opening Random Tabs


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#1 ophilia

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Posted 19 June 2010 - 03:07 AM

My computer has decided to become a pain in my rear end lately. I have had so many things happen to me it's just ridiculous, and there's only one I can't seem to get rid of. It's something that keeps opening new tabs to random websites on my browser. Also, I have noticed that this malware likes to interfere with some of the pages I want to visit (such as your website) and others. Another thing that I think has to do with it is that I cannot successfully install and run Google Chrome, because it will sit there for 20 minutes and never load a page, or it will tell me that it crashed and that will be the end of it.

I am worried that I am going to need to reformat but before I do I need to see if there is any other solutions.

I am aware that this website has previously dealt with this same issue, and therefore i felt the obligation to send you this problem as well. I have ran everything that was recommended to me, and bought the internet security version of Avast Antivirus even. Also, I have run Spybot S&D and Malwarebytes. I just now recently did a system restore, hoping that in some strange universe it might actually get rid of this thing wreaking havoc on my brain.

Though, there is a difference between me and the last guy you helped. I do not know what I should post here to help you out, I am rather new to all the tech things for computers though I will say I am far above average in users. I just don't want to have to call my father on this one, seeing as I will get a "Oh what were you doing blah blah" that everyone gets from their elders.

Anyways, ANY ideas on what I can possibly do with this?

EDIT: Moved from Win 7 to Am I Infected forum ~ Hamluis.

Edit: Moved topic from Am I infected? What do I do? to the more appropriate forum. ~ Animal

Edited by Animal, 19 June 2010 - 03:25 PM.

If there's one pitch you keep swinging at and keep missing, stop swinging at it. -Yogi Berra


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#2 cryptodan

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Posted 19 June 2010 - 06:26 AM

What did those malware tools find? Can you post those logs here?

#3 ophilia

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Posted 19 June 2010 - 12:03 PM

That's the problem, Malware didn't find anything of an issue. Let me run it again, and I'll grab the logs for you.

If there's one pitch you keep swinging at and keep missing, stop swinging at it. -Yogi Berra


#4 ophilia

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Posted 19 June 2010 - 12:19 PM

Malwarebytes Log is as Follows:

Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4166

Windows 6.1.7600
Internet Explorer 8.0.7600.16385

6/18/2010 11:42:41 PM
mbam-log-2010-06-18 (23-42-41).txt

Scan type: Full scan (C:\|)
Objects scanned: 229305
Time elapsed: 31 minute(s), 43 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)


To get a spybot S&D and Avast! log, i might need to re-scan. Last night i did a Boot-time scan with Avast!, and still nothing. I am unsure as to why this computer doesn't see it, but I have a hard time even getting to this website because the virus/malware keeps redirecting me away from pages that might help me to remove it. Including one that I found about "The Spyware Shield" being a scam. That is a site that it continuously brings me to, or a false search site. Funny thing is, it always happens after I get a strange "2" symbol on my tab name.

If there's one pitch you keep swinging at and keep missing, stop swinging at it. -Yogi Berra


#5 ophilia

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Posted 19 June 2010 - 12:34 PM

And the Icon I spoke of is as follows -

I found another site here where they had the exact same problem, though mine is slightly more problematic than just the pop up windows. I get blue-screens when trying to install new anti-virus sometimes, and I also cannot get Google Chrome to install correctly. I doubt that is just a coincidence because it has happened every time. I recently system restored, and all that happens now so far is the pop ups.

Oh, and there was no spybot s&d log. Perhaps you have a program that I could use to show you more information. Avast did not give me a log either.


If there's one pitch you keep swinging at and keep missing, stop swinging at it. -Yogi Berra


#6 ophilia

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Posted 19 June 2010 - 12:45 PM

Here we are again - I found the Blue-screen log from last night before I system-restored.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1033

Additional information about the problem:
BCCode: 1000008e
BCP1: C0000047
BCP2: 82CD66B7
BCP3: 8D1527A0
BCP4: 00000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\061910-4579799-01.dmp
C:\Users\Heather\AppData\Local\Temp\WER-15659770-0.sysdata.xml

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104...mp;clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

So at least we can find out if there has anything to do with what's going on in my browser. It could be an even larger problem.

If there's one pitch you keep swinging at and keep missing, stop swinging at it. -Yogi Berra


#7 cryptodan

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Posted 19 June 2010 - 12:54 PM

I would like for you to perform the following:

Download the following:

Malwarebytes Anti-Malware
QUOTE
Please download Malwarebytes Anti-Malware and save it to your desktop.MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.


SUPERAntiSpyware:
QUOTE
Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If it will not start, go to Start > All Prgrams > SUPERAntiSpyware and click on Alternate Start.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.

Instructions:

Download and scan with SUPERAntiSpyware Free for Home Users
  • Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the Scanning Control tab.
  • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen.
  • Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan.
  • Click "Next" to start the scan. Please be patient while it scans your computer.
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes".
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.


Now GMER

QUOTE
Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.


  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.
-- If you encounter any problems, try running GMER in safe mode.
-- If GMER crashes or keeps resulting in a BSODs, uncheck Devices on the right side before scanning
.


Make sure you run full scans of MBAM and SAS, and make sure they are updated. It seems to me like you are getting false positives, but to be sure Id like to see the scans.

Since your database is outdated for Malwarebytes Anti-Malware I would update it, and then perform all the above scans.

#8 buddy215

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Posted 19 June 2010 - 12:56 PM

You will need to use Rkill first. Follow the instructions in the link below.
http://www.bleepingcomputer.com/virus-remo...ware-shield-pro
“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#9 cryptodan

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Posted 19 June 2010 - 01:00 PM

QUOTE(buddy215 @ Jun 19 2010, 05:56 PM) View Post
You will need to use Rkill first. Follow the instructions in the link below.
http://www.bleepingcomputer.com/virus-remo...ware-shield-pro



Thanks for that tid bit of information.

#10 ophilia

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Posted 19 June 2010 - 01:22 PM

Well here you go, I downloaded Hijack This as per recommendation and this is the Log File.

EDIT: Log deleted at member request. ~ Animal

If there's one pitch you keep swinging at and keep missing, stop swinging at it. -Yogi Berra


#11 ophilia

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Posted 19 June 2010 - 01:27 PM

QUOTE(buddy215 @ Jun 19 2010, 12:56 PM) View Post
You will need to use Rkill first. Follow the instructions in the link below.
http://www.bleepingcomputer.com/virus-remo...ware-shield-pro


This log file is located at C:\rkill.log.
Please post this only if requested to by the person helping you.
Otherwise you can close this log when you wish.
Ran as Heather on 06/19/2010 at 12:00:22.


Processes terminated by Rkill or while it was running:


C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Users\Heather\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\F6HGSRP5\rkill[1].com


Rkill completed on 06/19/2010 at 12:00:27.

Edited by ophilia, 19 June 2010 - 02:01 PM.

If there's one pitch you keep swinging at and keep missing, stop swinging at it. -Yogi Berra


#12 ophilia

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Posted 19 June 2010 - 01:58 PM

Superantispyware found 140 things other programs did not. It has the same log file that hijack this did, as shown (again) below -

EDIT: Log deleted at member request. ~ Animal

And also, there was a trojan which is now gone. Alas, the computer is still redirecting me from sites and popping up random tabs.

If there's one pitch you keep swinging at and keep missing, stop swinging at it. -Yogi Berra


#13 cryptodan

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Posted 19 June 2010 - 02:01 PM

Can you please post the log files i Have suggested. HiJack THis logs are not allowed in this forum.

I requested Malwarebytes, Superanti Spyware, and GMER if possible.

#14 ophilia

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Posted 19 June 2010 - 02:30 PM

QUOTE(cryptodan @ Jun 19 2010, 02:01 PM) View Post
Can you please post the log files i Have suggested. HiJack THis logs are not allowed in this forum.

I requested Malwarebytes, Superanti Spyware, and GMER if possible.

My apologies. That last one was the one that came off of SUPERAnti-spyware, I'm not sure why it turned out to be that...perhaps i didn't copy correctly. As per Malwarebytes, that is one that i told you did not give me a log, and it also did not find anything infected on my computer. The only one that found anything was Superantispyware...I will paste the next log for you. Again, apologies.

If there's one pitch you keep swinging at and keep missing, stop swinging at it. -Yogi Berra


#15 cryptodan

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Posted 19 June 2010 - 02:34 PM

Malwarebytes always gives a log of what it scans. Your version of Malwarebytes is rather out dated. Please update it, and post the logs.




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