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Malware maybe? Cannot update AVG, Malwarebytes won't run, no volume ...


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#1 kentuckycuz

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Posted 19 June 2010 - 01:55 AM

I have an odd assortment of problems. It started off like simple malware (not that it's ever simple but ...). I've had problems before and have always been able to find info on this website, follow the instructions given, and gotten rid of it but this is just different.

My browser was redirected a few days ago to ad sites but only a few times and it hasn't done it since. I deleted cookies, history, cookies, and defragged and thought maybe it had helped but then this other stuff started.

I cannot update my AVG Anti-Virus (Free, 9.0). It says that the update manager is active but then says "update failed, access is forbidden by the server" when I attempt to update manually.

Ad-Aware isn't finding anything wrong, and it wouldn't update at first but will now after I reinstalled it.

Spybot isn't finding anything wrong, but it will update.

Malwarebytes Anti-Malware will open but the program closes within 10 seconds. I tried reinstalling it and it still doesn't update and then closes again.

My Windows Firewall is down. When I go to the Security Center, this message is posted:
Currently unavailable b/c security center has not started or was stopped. Please close this window, restart the computer (or start the "Security Center" service) and then open Security Center again.

I've restarted it several times. Doesn't help. When I click on Windows Firewall, I get this message:
Windows Firewall settings cannot be displayed because the associated service is not running. Do you want to start the Windows Firewall/Internet Connection Sharing (ICS) service?

When I click Yes, it tells me that "windows cannot start the Windows Firewall/Internet Connection Sharing (ICS) service."

On top of all this, I have no sound! When I click on Volume Control, it says "There are no active mixer devices available. To install mixer devices, go to control Panel, click Printers and Other Hardware and then click Add Hardware." When I do that, it doesn't recognize any new hardware. I went to Sounds and Audio Devices and it says "no audio device". I've never had trouble with the sound.

Today, an error box popped up that said the following:
Data Execution Prevention - Microsoft Window
To help your computer, Windows has closed this program.
Name: Generic Host Process for WIN32 services

Following that, another box pops up that says:
Generic Host Process for WIN32 Services encountered a problem and needed to close.

Any help would be appreciated. I'm running Windows XP Professional and use Internet Explorer 8. Sometimes I use Firefox too.

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#2 boopme

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Posted 19 June 2010 - 10:00 AM

Hello and welcome... We may be able to get a foothold with this.
You need to do all the steps as some pertain to your issue..
Please follow our Removal Guide here Remove Antispyware Soft (Uninstall Guide)
You will move to the Automated Removal Instructions

After you completed that, post your scan log here,let me know how things are.
The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 kentuckycuz

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Posted 19 June 2010 - 01:28 PM

I went through the Remove Antispyware Soft guide but it found nothing. Here is the log from that:

This log file is located at C:\rkill.log.
Please post this only if requested to by the person helping you.
Otherwise you can close this log when you wish.
Ran as Lisa Morrow on 06/19/2010 at 14:02:27.

Processes terminated by Rkill or while it was running:

C:\Documents and Settings\Lisa Morrow\Desktop\rkill.com

Rkill completed on 06/19/2010 at 14:02:43.


Then, I tried to install MBAM (I uninstalled the one I already had first). It installed and then starting updating but stopped when it got to 2% and went straight to the Scanner screen. It was on Full Scan. It started scanning but only stayed up about 2 seconds and then closed out.

I was able to open MBAM and go straight to Logs and hurried up and clicked on the last one before the program shut down and got this:

Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4211

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

6/18/2010 3:19:32 AM
mbam-log-2010-06-18 (03-19-32).txt

Scan type: Full scan (C:\|)
Objects scanned: 230305
Time elapsed: 1 hour(s), 7 minute(s), 41 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

It's totally wrong though b/c it never ran a scan! When I pulled up that log page, I realized that I could probably access the log from back about a month ago when I "thought" I had successfully gotten rid of it. It took forever b/c MBAM will only stay open long enough for me to open one log. I kept going backward until I found the log that had the "bad guys" on there, so here it is (I hope this helps, sorry to clog the screen if it doesn't):

Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4131

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

5/22/2010 1:12:01 PM
mbam-log-2010-05-22 (13-12-01).txt

Scan type: Quick scan
Objects scanned: 160912
Time elapsed: 21 minute(s), 49 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 6
Registry Values Infected: 2
Registry Data Items Infected: 3
Folders Infected: 4
Files Infected: 3

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\avsuite (Rogue.AntivirusSuite) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\Software\avsuite (Rogue.AntivirusSuite) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\Software\YVIBBBHA8C (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\avsoft (Trojan.Fraudpack) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\Software\avsoft (Trojan.Fraudpack) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\Software\WEK9EMDHI9 (Trojan.Agent) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\yvibbbha8c (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\wek9emdhi9 (Trojan.Agent) -> Quarantined and deleted successfully.

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\NameServer (Trojan.DNSChanger) -> Data: 93.188.164.134,93.188.166.180 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{2d359cd5-691e-4cee-81b8-1122cf63a39a}\NameServer (Trojan.DNSChanger) -> Data: 93.188.164.134,93.188.166.180 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{deaf071c-2ec9-49ae-b22c-859f0e230c79}\NameServer (Trojan.DNSChanger) -> Data: 93.188.164.134,93.188.166.180 -> Quarantined and deleted successfully.

Folders Infected:
C:\Documents and Settings\Lisa Morrow\Application Data\SystemProc (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Program Files\Mozilla Firefox\extensions\{9CE11043-9A15-4207-A565-0C94C42D590D} (Worm.Prolaco.M) -> Quarantined and deleted successfully.
C:\Program Files\Mozilla Firefox\extensions\{9CE11043-9A15-4207-A565-0C94C42D590D}\chrome (Worm.Prolaco.M) -> Quarantined and deleted successfully.
C:\Program Files\Mozilla Firefox\extensions\{9CE11043-9A15-4207-A565-0C94C42D590D}\chrome\content (Worm.Prolaco.M) -> Quarantined and deleted successfully.

Files Infected:
C:\Program Files\Mozilla Firefox\extensions\{9CE11043-9A15-4207-A565-0C94C42D590D}\chrome.manifest (Worm.Prolaco.M) -> Quarantined and deleted successfully.
C:\Program Files\Mozilla Firefox\extensions\{9CE11043-9A15-4207-A565-0C94C42D590D}\install.rdf (Worm.Prolaco.M) -> Quarantined and deleted successfully.
C:\Program Files\Mozilla Firefox\extensions\{9CE11043-9A15-4207-A565-0C94C42D590D}\chrome\content\timer.xul (Worm.Prolaco.M) -> Quarantined and deleted successfully.

#4 boopme

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Posted 19 June 2010 - 07:25 PM

Ok, then can you run these from Safe Mode??

TDDS Killer
Please read carefully and follow these steps.
  • Download TDSSKiller and save it to your Desktop.
  • Extract its contents to your desktop and make sure TDSSKiller.exe (the contents of the zipped file) is on the Desktop itself, not within a folder on the desktop.
  • Go to Start > Run (Or you can hold down your Windows key and press R) and copy and paste the following into the text field. (make sure you include the quote marks) Then press OK. (If Vista, click on the Vista Orb and copy and paste the following into the Search field. (make sure you include the quotation marks) Then press Ctrl+Shift+Enter.)


    "%userprofile%\Desktop\TDSSKiller.exe" -l C:\TDSSKiller.txt -v

  • If it says "Hidden service detected" DO NOT type anything in. Just press Enter on your keyboard to not do anything to the file.
  • It may ask you to reboot the computer to complete the process. Allow it to do so.
  • When it is done, a log file should be created on your C: drive called "TDSSKiller.txt" please copy and paste the contents of that file here.

Next run ATF and SAS: If you cannot access Safe Mode,run in normal ,but let me know.

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Please ask any needed questions,post logs and Let us know how the PC is running now.

Edited by boopme, 19 June 2010 - 07:27 PM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 kentuckycuz

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Posted 20 June 2010 - 01:34 AM

I did everything you told me to and have attached the logs from each. I don't feel like I got anywhere though and nothing on my computer is any different.

I couldn't download TDSSKiller onto my computer b/c it said "... the requested site is either unavailable or cannot be found." So, I downloaded it to a CD from a different computer and then installed it that way - in safe mode. Everything was done in safe mode.

The log file from it was:
00:08:16:468 1388 TDSS rootkit removing tool 2.3.2.0 May 31 2010 10:39:48
00:08:16:468 1388 ================================================================================
00:08:16:468 1388 SystemInfo:

00:08:16:468 1388 OS Version: 5.1.2600 ServicePack: 3.0
00:08:16:468 1388 Product type: Workstation
00:08:16:468 1388 ComputerName: LISA
00:08:16:468 1388 UserName: Lisa Morrow
00:08:16:468 1388 Windows directory: C:\WINDOWS
00:08:16:468 1388 Processor architecture: Intel x86
00:08:16:468 1388 Number of processors: 2
00:08:16:468 1388 Page size: 0x1000
00:08:16:468 1388 Boot type: Safe boot with network
00:08:16:468 1388 ================================================================================
00:08:16:593 1388 Initialize success
00:08:16:593 1388
00:08:16:593 1388 Scanning Services ...
00:08:16:656 1388 Raw services enum returned 362 services
00:08:16:671 1388
00:08:16:671 1388 Scanning Drivers ...
00:08:16:843 1388 abp480n5 (6abb91494fe6c59089b9336452ab2ea3) C:\WINDOWS\system32\DRIVERS\ABP480N5.SYS
00:08:16:921 1388 ACPI (8fd99680a539792a30e97944fdaecf17) C:\WINDOWS\system32\DRIVERS\ACPI.sys
00:08:16:953 1388 ACPIEC (9859c0f6936e723e4892d7141b1327d5) C:\WINDOWS\system32\drivers\ACPIEC.sys
00:08:17:046 1388 ADIHdAudAddService (0f0a69496989912351284bb1baa2ce57) C:\WINDOWS\system32\drivers\ADIHdAud.sys
00:08:17:078 1388 adpu160m (9a11864873da202c996558b2106b0bbc) C:\WINDOWS\system32\DRIVERS\adpu160m.sys
00:08:17:156 1388 aec (8bed39e3c35d6a489438b8141717a557) C:\WINDOWS\system32\drivers\aec.sys
00:08:17:250 1388 AFD (7e775010ef291da96ad17ca4b17137d7) C:\WINDOWS\System32\drivers\afd.sys
00:08:17:312 1388 agp440 (08fd04aa961bdc77fb983f328334e3d7) C:\WINDOWS\system32\DRIVERS\agp440.sys
00:08:17:343 1388 agpCPQ (03a7e0922acfe1b07d5db2eeb0773063) C:\WINDOWS\system32\DRIVERS\agpCPQ.sys
00:08:17:359 1388 Aha154x (c23ea9b5f46c7f7910db3eab648ff013) C:\WINDOWS\system32\DRIVERS\aha154x.sys
00:08:17:421 1388 aic78u2 (19dd0fb48b0c18892f70e2e7d61a1529) C:\WINDOWS\system32\DRIVERS\aic78u2.sys
00:08:17:531 1388 aic78xx (b7fe594a7468aa0132deb03fb8e34326) C:\WINDOWS\system32\DRIVERS\aic78xx.sys
00:08:17:593 1388 AliIde (1140ab9938809700b46bb88e46d72a96) C:\WINDOWS\system32\DRIVERS\aliide.sys
00:08:17:640 1388 alim1541 (cb08aed0de2dd889a8a820cd8082d83c) C:\WINDOWS\system32\DRIVERS\alim1541.sys
00:08:17:703 1388 amdagp (95b4fb835e28aa1336ceeb07fd5b9398) C:\WINDOWS\system32\DRIVERS\amdagp.sys
00:08:17:734 1388 amsint (79f5add8d24bd6893f2903a3e2f3fad6) C:\WINDOWS\system32\DRIVERS\amsint.sys
00:08:17:765 1388 asc (62d318e9a0c8fc9b780008e724283707) C:\WINDOWS\system32\DRIVERS\asc.sys
00:08:17:890 1388 asc3350p (69eb0cc7714b32896ccbfd5edcbea447) C:\WINDOWS\system32\DRIVERS\asc3350p.sys
00:08:17:968 1388 asc3550 (5d8de112aa0254b907861e9e9c31d597) C:\WINDOWS\system32\DRIVERS\asc3550.sys
00:08:18:031 1388 AsfAlrt (c139fa963dbb9bd6560f404f509d1196) C:\WINDOWS\system32\Drivers\AsfAlrt.sys
00:08:18:078 1388 AsyncMac (b153affac761e7f5fcfa822b9c4e97bc) C:\WINDOWS\system32\DRIVERS\asyncmac.sys
00:08:18:125 1388 atapi (9f3a2f5aa6875c72bf062c712cfa2674) C:\WINDOWS\system32\DRIVERS\atapi.sys
00:08:18:156 1388 Atmarpc (9916c1225104ba14794209cfa8012159) C:\WINDOWS\system32\DRIVERS\atmarpc.sys
00:08:18:203 1388 audstub (d9f724aa26c010a217c97606b160ed68) C:\WINDOWS\system32\DRIVERS\audstub.sys
00:08:18:265 1388 AvgLdx86 (9c0a7e6d3cb9a8a7ad4e4575d9a42e94) C:\WINDOWS\System32\Drivers\avgldx86.sys
00:08:18:328 1388 AvgMfx86 (53b3f979930a786a614d29cafe99f645) C:\WINDOWS\System32\Drivers\avgmfx86.sys
00:08:18:390 1388 AvgTdiX (6e11bbc8dc5af836adc9c5f682fa3186) C:\WINDOWS\System32\Drivers\avgtdix.sys
00:08:18:406 1388 Beep (da1f27d85e0d1525f6621372e7b685e9) C:\WINDOWS\system32\drivers\Beep.sys
00:08:18:468 1388 BthEnum (b279426e3c0c344893ed78a613a73bde) C:\WINDOWS\system32\DRIVERS\BthEnum.sys
00:08:18:500 1388 BTHMODEM (fca6f069597b62d42495191ace3fc6c1) C:\WINDOWS\system32\DRIVERS\bthmodem.sys
00:08:18:515 1388 BthPan (80602b8746d3738f5886ce3d67ef06b6) C:\WINDOWS\system32\DRIVERS\bthpan.sys
00:08:18:578 1388 BTHPORT (662bfd909447dd9cc15b1a1c366583b4) C:\WINDOWS\system32\Drivers\BTHport.sys
00:08:18:609 1388 BTHUSB (61364cd71ef63b0f038b7e9df00f1efa) C:\WINDOWS\system32\Drivers\BTHUSB.sys
00:08:18:656 1388 cbidf (90a673fc8e12a79afbed2576f6a7aaf9) C:\WINDOWS\system32\DRIVERS\cbidf2k.sys
00:08:18:671 1388 cbidf2k (90a673fc8e12a79afbed2576f6a7aaf9) C:\WINDOWS\system32\drivers\cbidf2k.sys
00:08:18:703 1388 cd20xrnt (f3ec03299634490e97bbce94cd2954c7) C:\WINDOWS\system32\DRIVERS\cd20xrnt.sys
00:08:18:750 1388 Cdaudio (c1b486a7658353d33a10cc15211a873b) C:\WINDOWS\system32\drivers\Cdaudio.sys
00:08:18:812 1388 Cdfs (c885b02847f5d2fd45a24e219ed93b32) C:\WINDOWS\system32\drivers\Cdfs.sys
00:08:18:843 1388 Cdrom (1f4260cc5b42272d71f79e570a27a4fe) C:\WINDOWS\system32\DRIVERS\cdrom.sys
00:08:18:875 1388 CmdIde (e5dcb56c533014ecbc556a8357c929d5) C:\WINDOWS\system32\DRIVERS\cmdide.sys
00:08:18:890 1388 Cpqarray (3ee529119eed34cd212a215e8c40d4b6) C:\WINDOWS\system32\DRIVERS\cpqarray.sys
00:08:18:906 1388 dac2w2k (e550e7418984b65a78299d248f0a7f36) C:\WINDOWS\system32\DRIVERS\dac2w2k.sys
00:08:18:921 1388 dac960nt (683789caa3864eb46125ae86ff677d34) C:\WINDOWS\system32\DRIVERS\dac960nt.sys
00:08:18:968 1388 Disk (044452051f3e02e7963599fc8f4f3e25) C:\WINDOWS\system32\DRIVERS\disk.sys
00:08:19:046 1388 DLABMFSM (a0500678a33802d8954153839301d539) C:\WINDOWS\system32\Drivers\DLABMFSM.SYS
00:08:19:109 1388 DLABOIOM (b8d2f68cac54d46281399f9092644794) C:\WINDOWS\system32\Drivers\DLABOIOM.SYS
00:08:19:109 1388 DLACDBHM (0ee93ab799d1cb4ec90b36f3612fe907) C:\WINDOWS\system32\Drivers\DLACDBHM.SYS
00:08:19:125 1388 DLADResM (87413b94ae1fabc117c4e8ae6725134e) C:\WINDOWS\system32\Drivers\DLADResM.SYS
00:08:19:140 1388 DLAIFS_M (766a148235be1c0039c974446e4c0edc) C:\WINDOWS\system32\Drivers\DLAIFS_M.SYS
00:08:19:140 1388 DLAOPIOM (38267cca177354f1c64450a43a4f7627) C:\WINDOWS\system32\Drivers\DLAOPIOM.SYS
00:08:19:156 1388 DLAPoolM (fd363369fd313b46b5aeab1a688b52e9) C:\WINDOWS\system32\Drivers\DLAPoolM.SYS
00:08:19:156 1388 DLARTL_M (336ae18f0912ef4fbe5518849e004d74) C:\WINDOWS\system32\Drivers\DLARTL_M.SYS
00:08:19:171 1388 DLAUDFAM (fd85f682c1cc2a7ca878c7a448e6d87e) C:\WINDOWS\system32\Drivers\DLAUDFAM.SYS
00:08:19:171 1388 DLAUDF_M (af389ce587b6bf5bbdcd6f6abe5eabc0) C:\WINDOWS\system32\Drivers\DLAUDF_M.SYS
00:08:19:218 1388 dmboot (d992fe1274bde0f84ad826acae022a41) C:\WINDOWS\system32\drivers\dmboot.sys
00:08:19:296 1388 dmio (7c824cf7bbde77d95c08005717a95f6f) C:\WINDOWS\system32\drivers\dmio.sys
00:08:19:312 1388 dmload (e9317282a63ca4d188c0df5e09c6ac5f) C:\WINDOWS\system32\drivers\dmload.sys
00:08:19:343 1388 DMusic (8a208dfcf89792a484e76c40e5f50b45) C:\WINDOWS\system32\drivers\DMusic.sys
00:08:19:375 1388 dpti2o (40f3b93b4e5b0126f2f5c0a7a5e22660) C:\WINDOWS\system32\DRIVERS\dpti2o.sys
00:08:19:390 1388 drmkaud (8f5fcff8e8848afac920905fbd9d33c8) C:\WINDOWS\system32\drivers\drmkaud.sys
00:08:19:437 1388 DRVMCDB (5d3b71bb2bb0009d65d290e2ef374bd3) C:\WINDOWS\system32\Drivers\DRVMCDB.SYS
00:08:19:437 1388 DRVNDDM (c591ba9f96f40a1fd6494dafdcd17185) C:\WINDOWS\system32\Drivers\DRVNDDM.SYS
00:08:19:484 1388 E100B (3fca03cbca11269f973b70fa483c88ef) C:\WINDOWS\system32\DRIVERS\e100b325.sys
00:08:19:625 1388 e1express (34aaa3b298a852b3663e6e0d94d12945) C:\WINDOWS\system32\DRIVERS\e1e5132.sys
00:08:19:687 1388 Fastfat (38d332a6d56af32635675f132548343e) C:\WINDOWS\system32\drivers\Fastfat.sys
00:08:19:734 1388 Fdc (92cdd60b6730b9f50f6a1a0c1f8cdc81) C:\WINDOWS\system32\DRIVERS\fdc.sys
00:08:19:765 1388 Fips (d45926117eb9fa946a6af572fbe1caa3) C:\WINDOWS\system32\drivers\Fips.sys
00:08:19:796 1388 Flpydisk (9d27e7b80bfcdf1cdd9b555862d5e7f0) C:\WINDOWS\system32\DRIVERS\flpydisk.sys
00:08:19:843 1388 FltMgr (b2cf4b0786f8212cb92ed2b50c6db6b0) C:\WINDOWS\system32\drivers\fltmgr.sys
00:08:19:859 1388 Fs_Rec (3e1e2bd4f39b0e2b7dc4f4d2bcc2779a) C:\WINDOWS\system32\drivers\Fs_Rec.sys
00:08:19:921 1388 Ftdisk (6ac26732762483366c3969c9e4d2259d) C:\WINDOWS\system32\DRIVERS\ftdisk.sys
00:08:19:968 1388 Gpc (0a02c63c8b144bd8c86b103dee7c86a2) C:\WINDOWS\system32\DRIVERS\msgpc.sys
00:08:20:015 1388 HDAudBus (573c7d0a32852b48f3058cfd8026f511) C:\WINDOWS\system32\DRIVERS\HDAudBus.sys
00:08:20:046 1388 HECI (c865d1f6d03595df213dc3c67e4e4c58) C:\WINDOWS\system32\DRIVERS\HECI.sys
00:08:20:109 1388 HidBth (7bd2de4c85eb4241eed57672b16a7d8d) C:\WINDOWS\system32\DRIVERS\hidbth.sys
00:08:20:171 1388 HidUsb (ccf82c5ec8a7326c3066de870c06daf1) C:\WINDOWS\system32\DRIVERS\hidusb.sys
00:08:20:218 1388 hpn (b028377dea0546a5fcfba928a8aefae0) C:\WINDOWS\system32\DRIVERS\hpn.sys
00:08:20:265 1388 HPZid412 (d03d10f7ded688fecf50f8fbf1ea9b8a) C:\WINDOWS\system32\DRIVERS\HPZid412.sys
00:08:20:312 1388 HPZipr12 (89f41658929393487b6b7d13c8528ce3) C:\WINDOWS\system32\DRIVERS\HPZipr12.sys
00:08:20:343 1388 HPZius12 (abcb05ccdbf03000354b9553820e39f8) C:\WINDOWS\system32\DRIVERS\HPZius12.sys
00:08:20:406 1388 HTTP (f80a415ef82cd06ffaf0d971528ead38) C:\WINDOWS\system32\Drivers\HTTP.sys
00:08:20:468 1388 i2omgmt (9368670bd426ebea5e8b18a62416ec28) C:\WINDOWS\system32\drivers\i2omgmt.sys
00:08:20:500 1388 i2omp (f10863bf1ccc290babd1a09188ae49e0) C:\WINDOWS\system32\DRIVERS\i2omp.sys
00:08:20:546 1388 i8042prt (4a0b06aa8943c1e332520f7440c0aa30) C:\WINDOWS\system32\DRIVERS\i8042prt.sys
00:08:20:734 1388 ialm (12c7f8d581c4a9f126f5f8f5683a1c29) C:\WINDOWS\system32\DRIVERS\igxpmp32.sys
00:08:20:875 1388 iaStor (e5a0034847537eaee3c00349d5c34c5f) C:\WINDOWS\system32\drivers\iaStor.sys
00:08:20:921 1388 Imapi (083a052659f5310dd8b6a6cb05edcf8e) C:\WINDOWS\system32\DRIVERS\imapi.sys
00:08:20:953 1388 ini910u (4a40e045faee58631fd8d91afc620719) C:\WINDOWS\system32\DRIVERS\ini910u.sys
00:08:20:968 1388 IntelIde (b5466a9250342a7aa0cd1fba13420678) C:\WINDOWS\system32\DRIVERS\intelide.sys
00:08:21:031 1388 intelppm (8c953733d8f36eb2133f5bb58808b66b) C:\WINDOWS\system32\DRIVERS\intelppm.sys
00:08:21:078 1388 Ip6Fw (3bb22519a194418d5fec05d800a19ad0) C:\WINDOWS\system32\drivers\ip6fw.sys
00:08:21:093 1388 IpFilterDriver (731f22ba402ee4b62748adaf6363c182) C:\WINDOWS\system32\DRIVERS\ipfltdrv.sys
00:08:21:140 1388 IpInIp (b87ab476dcf76e72010632b5550955f5) C:\WINDOWS\system32\DRIVERS\ipinip.sys
00:08:21:187 1388 IpNat (cc748ea12c6effde940ee98098bf96bb) C:\WINDOWS\system32\DRIVERS\ipnat.sys
00:08:21:218 1388 IPSec (23c74d75e36e7158768dd63d92789a91) C:\WINDOWS\system32\DRIVERS\ipsec.sys
00:08:21:250 1388 IRENUM (c93c9ff7b04d772627a3646d89f7bf89) C:\WINDOWS\system32\DRIVERS\irenum.sys
00:08:21:281 1388 isapnp (05a299ec56e52649b1cf2fc52d20f2d7) C:\WINDOWS\system32\DRIVERS\isapnp.sys
00:08:21:343 1388 Kbdclass (463c1ec80cd17420a542b7f36a36f128) C:\WINDOWS\system32\DRIVERS\kbdclass.sys
00:08:21:390 1388 kbdhid (9ef487a186dea361aa06913a75b3fa99) C:\WINDOWS\system32\DRIVERS\kbdhid.sys
00:08:21:453 1388 klmd23 (67e1faa88fb397b3d56909d7e04f4dd3) C:\WINDOWS\system32\drivers\klmd.sys
00:08:21:500 1388 kmixer (692bcf44383d056aed41b045a323d378) C:\WINDOWS\system32\drivers\kmixer.sys
00:08:21:578 1388 KSecDD (b467646c54cc746128904e1654c750c1) C:\WINDOWS\system32\drivers\KSecDD.sys
00:08:21:625 1388 Lbd (b7c19ec8b0dd7efa58ad41ffeb8b8cda) C:\WINDOWS\system32\DRIVERS\Lbd.sys
00:08:21:671 1388 mnmdd (4ae068242760a1fb6e1a44bf4e16afa6) C:\WINDOWS\system32\drivers\mnmdd.sys
00:08:21:718 1388 Modem (dfcbad3cec1c5f964962ae10e0bcc8e1) C:\WINDOWS\system32\drivers\Modem.sys
00:08:21:750 1388 Mouclass (35c9e97194c8cfb8430125f8dbc34d04) C:\WINDOWS\system32\DRIVERS\mouclass.sys
00:08:21:796 1388 mouhid (b1c303e17fb9d46e87a98e4ba6769685) C:\WINDOWS\system32\DRIVERS\mouhid.sys
00:08:21:812 1388 MountMgr (a80b9a0bad1b73637dbcbba7df72d3fd) C:\WINDOWS\system32\drivers\MountMgr.sys
00:08:21:875 1388 MpFilter (dfa1cd670ea50a21c87c92c727c50950) C:\WINDOWS\system32\DRIVERS\MpFilter.sys
00:08:21:921 1388 mraid35x (3f4bb95e5a44f3be34824e8e7caf0737) C:\WINDOWS\system32\DRIVERS\mraid35x.sys
00:08:21:968 1388 MRxDAV (11d42bb6206f33fbb3ba0288d3ef81bd) C:\WINDOWS\system32\DRIVERS\mrxdav.sys
00:08:22:031 1388 MRxSmb (f3aefb11abc521122b67095044169e98) C:\WINDOWS\system32\DRIVERS\mrxsmb.sys
00:08:22:031 1388 Msfs (c941ea2454ba8350021d774daf0f1027) C:\WINDOWS\system32\drivers\Msfs.sys
00:08:22:078 1388 MSKSSRV (d1575e71568f4d9e14ca56b7b0453bf1) C:\WINDOWS\system32\drivers\MSKSSRV.sys
00:08:22:093 1388 MSPCLOCK (325bb26842fc7ccc1fcce2c457317f3e) C:\WINDOWS\system32\drivers\MSPCLOCK.sys
00:08:22:140 1388 MSPQM (bad59648ba099da4a17680b39730cb3d) C:\WINDOWS\system32\drivers\MSPQM.sys
00:08:22:203 1388 mssmbios (af5f4f3f14a8ea2c26de30f7a1e17136) C:\WINDOWS\system32\DRIVERS\mssmbios.sys
00:08:22:218 1388 Mup (2f625d11385b1a94360bfc70aaefdee1) C:\WINDOWS\system32\drivers\Mup.sys
00:08:22:281 1388 n558 (88705dc61b9275b82e48904d53031f5b) C:\WINDOWS\system32\Drivers\n558.sys
00:08:22:328 1388 NDIS (1df7f42665c94b825322fae71721130d) C:\WINDOWS\system32\drivers\NDIS.sys
00:08:22:359 1388 NdisTapi (1ab3d00c991ab086e69db84b6c0ed78f) C:\WINDOWS\system32\DRIVERS\ndistapi.sys
00:08:22:406 1388 Ndisuio (f927a4434c5028758a842943ef1a3849) C:\WINDOWS\system32\DRIVERS\ndisuio.sys
00:08:22:406 1388 NdisWan (edc1531a49c80614b2cfda43ca8659ab) C:\WINDOWS\system32\DRIVERS\ndiswan.sys
00:08:22:421 1388 NDProxy (6215023940cfd3702b46abc304e1d45a) C:\WINDOWS\system32\drivers\NDProxy.sys
00:08:22:453 1388 NetBIOS (5d81cf9a2f1a3a756b66cf684911cdf0) C:\WINDOWS\system32\DRIVERS\netbios.sys
00:08:22:515 1388 NetBT (74b2b2f5bea5e9a3dc021d685551bd3d) C:\WINDOWS\system32\DRIVERS\netbt.sys
00:08:22:578 1388 Npfs (3182d64ae053d6fb034f44b6def8034a) C:\WINDOWS\system32\drivers\Npfs.sys
00:08:22:609 1388 Ntfs (78a08dd6a8d65e697c18e1db01c5cdca) C:\WINDOWS\system32\drivers\Ntfs.sys
00:08:22:656 1388 Null (73c1e1f395918bc2c6dd67af7591a3ad) C:\WINDOWS\system32\drivers\Null.sys
00:08:22:734 1388 nv (2b298519edbfcf451d43e0f1e8f1006d) C:\WINDOWS\system32\DRIVERS\nv4_mini.sys
00:08:22:812 1388 NwlnkFlt (b305f3fad35083837ef46a0bbce2fc57) C:\WINDOWS\system32\DRIVERS\nwlnkflt.sys
00:08:22:875 1388 NwlnkFwd (c99b3415198d1aab7227f2c88fd664b9) C:\WINDOWS\system32\DRIVERS\nwlnkfwd.sys
00:08:22:906 1388 Parport (5575faf8f97ce5e713d108c2a58d7c7c) C:\WINDOWS\system32\DRIVERS\parport.sys
00:08:22:921 1388 PartMgr (beb3ba25197665d82ec7065b724171c6) C:\WINDOWS\system32\drivers\PartMgr.sys
00:08:22:953 1388 ParVdm (70e98b3fd8e963a6a46a2e6247e0bea1) C:\WINDOWS\system32\drivers\ParVdm.sys
00:08:22:968 1388 PCI (a219903ccf74233761d92bef471a07b1) C:\WINDOWS\system32\DRIVERS\pci.sys
00:08:22:984 1388 PCIIde (ccf5f451bb1a5a2a522a76e670000ff0) C:\WINDOWS\system32\DRIVERS\pciide.sys
00:08:23:000 1388 Pcmcia (9e89ef60e9ee05e3f2eef2da7397f1c1) C:\WINDOWS\system32\drivers\Pcmcia.sys
00:08:23:078 1388 perc2 (6c14b9c19ba84f73d3a86dba11133101) C:\WINDOWS\system32\DRIVERS\perc2.sys
00:08:23:140 1388 perc2hib (f50f7c27f131afe7beba13e14a3b9416) C:\WINDOWS\system32\DRIVERS\perc2hib.sys
00:08:23:187 1388 PptpMiniport (efeec01b1d3cf84f16ddd24d9d9d8f99) C:\WINDOWS\system32\DRIVERS\raspptp.sys
00:08:23:203 1388 PSched (09298ec810b07e5d582cb3a3f9255424) C:\WINDOWS\system32\DRIVERS\psched.sys
00:08:23:218 1388 Ptilink (80d317bd1c3dbc5d4fe7b1678c60cadd) C:\WINDOWS\system32\DRIVERS\ptilink.sys
00:08:23:265 1388 PxHelp20 (153d02480a0a2f45785522e814c634b6) C:\WINDOWS\system32\Drivers\PxHelp20.sys
00:08:23:296 1388 ql1080 (0a63fb54039eb5662433caba3b26dba7) C:\WINDOWS\system32\DRIVERS\ql1080.sys
00:08:23:359 1388 Ql10wnt (6503449e1d43a0ff0201ad5cb1b8c706) C:\WINDOWS\system32\DRIVERS\ql10wnt.sys
00:08:23:437 1388 ql12160 (156ed0ef20c15114ca097a34a30d8a01) C:\WINDOWS\system32\DRIVERS\ql12160.sys
00:08:23:437 1388 ql1240 (70f016bebde6d29e864c1230a07cc5e6) C:\WINDOWS\system32\DRIVERS\ql1240.sys
00:08:23:453 1388 ql1280 (907f0aeea6bc451011611e732bd31fcf) C:\WINDOWS\system32\DRIVERS\ql1280.sys
00:08:23:500 1388 RasAcd (fe0d99d6f31e4fad8159f690d68ded9c) C:\WINDOWS\system32\DRIVERS\rasacd.sys
00:08:23:578 1388 Rasl2tp (11b4a627bc9614b885c4969bfa5ff8a6) C:\WINDOWS\system32\DRIVERS\rasl2tp.sys
00:08:23:609 1388 RasPppoe (5bc962f2654137c9909c3d4603587dee) C:\WINDOWS\system32\DRIVERS\raspppoe.sys
00:08:23:609 1388 Raspti (fdbb1d60066fcfbb7452fd8f9829b242) C:\WINDOWS\system32\DRIVERS\raspti.sys
00:08:23:640 1388 Rdbss (7ad224ad1a1437fe28d89cf22b17780a) C:\WINDOWS\system32\DRIVERS\rdbss.sys
00:08:23:640 1388 RDPCDD (4912d5b403614ce99c28420f75353332) C:\WINDOWS\system32\DRIVERS\RDPCDD.sys
00:08:23:656 1388 rdpdr (15cabd0f7c00c47c70124907916af3f1) C:\WINDOWS\system32\DRIVERS\rdpdr.sys
00:08:23:687 1388 RDPWD (6728e45b66f93c08f11de2e316fc70dd) C:\WINDOWS\system32\drivers\RDPWD.sys
00:08:23:718 1388 redbook (f828dd7e1419b6653894a8f97a0094c5) C:\WINDOWS\system32\DRIVERS\redbook.sys
00:08:23:781 1388 RFCOMM (851c30df2807fcfa21e4c681a7d6440e) C:\WINDOWS\system32\DRIVERS\rfcomm.sys
00:08:23:843 1388 Secdrv (90a3935d05b494a5a39d37e71f09a677) C:\WINDOWS\system32\DRIVERS\secdrv.sys
00:08:23:937 1388 SenFiltService (b6a6b409fda9d9ebd3aadb838d3d7173) C:\WINDOWS\system32\drivers\Senfilt.sys
00:08:23:953 1388 serenum (0f29512ccd6bead730039fb4bd2c85ce) C:\WINDOWS\system32\DRIVERS\serenum.sys
00:08:24:015 1388 Serial (cca207a8896d4c6a0c9ce29a4ae411a7) C:\WINDOWS\system32\DRIVERS\serial.sys
00:08:24:046 1388 Sfloppy (8e6b8c671615d126fdc553d1e2de5562) C:\WINDOWS\system32\drivers\Sfloppy.sys
00:08:24:093 1388 sisagp (6b33d0ebd30db32e27d1d78fe946a754) C:\WINDOWS\system32\DRIVERS\sisagp.sys
00:08:24:140 1388 Sparrow (83c0f71f86d3bdaf915685f3d568b20e) C:\WINDOWS\system32\DRIVERS\sparrow.sys
00:08:24:171 1388 splitter (ab8b92451ecb048a4d1de7c3ffcb4a9f) C:\WINDOWS\system32\drivers\splitter.sys
00:08:24:187 1388 sr (76bb022c2fb6902fd5bdd4f78fc13a5d) C:\WINDOWS\system32\DRIVERS\sr.sys
00:08:24:218 1388 Srv (89220b427890aa1dffd1a02648ae51c3) C:\WINDOWS\system32\DRIVERS\srv.sys
00:08:24:281 1388 StarOpen (f92254b0bcfcd10caac7bccc7cb7f467) C:\WINDOWS\system32\drivers\StarOpen.sys
00:08:24:359 1388 swenum (3941d127aef12e93addf6fe6ee027e0f) C:\WINDOWS\system32\DRIVERS\swenum.sys
00:08:24:375 1388 swmidi (8ce882bcc6cf8a62f2b2323d95cb3d01) C:\WINDOWS\system32\drivers\swmidi.sys
00:08:24:406 1388 symc810 (1ff3217614018630d0a6758630fc698c) C:\WINDOWS\system32\DRIVERS\symc810.sys
00:08:24:421 1388 symc8xx (070e001d95cf725186ef8b20335f933c) C:\WINDOWS\system32\DRIVERS\symc8xx.sys
00:08:24:437 1388 sym_hi (80ac1c4abbe2df3b738bf15517a51f2c) C:\WINDOWS\system32\DRIVERS\sym_hi.sys
00:08:24:437 1388 sym_u3 (bf4fab949a382a8e105f46ebb4937058) C:\WINDOWS\system32\DRIVERS\sym_u3.sys
00:08:24:468 1388 sysaudio (8b83f3ed0f1688b4958f77cd6d2bf290) C:\WINDOWS\system32\drivers\sysaudio.sys
00:08:24:562 1388 Tcpip (9aefa14bd6b182d61e3119fa5f436d3d) C:\WINDOWS\system32\DRIVERS\tcpip.sys
00:08:24:625 1388 TDPIPE (6471a66807f5e104e4885f5b67349397) C:\WINDOWS\system32\drivers\TDPIPE.sys
00:08:24:671 1388 TDTCP (c56b6d0402371cf3700eb322ef3aaf61) C:\WINDOWS\system32\drivers\TDTCP.sys
00:08:24:703 1388 TermDD (88155247177638048422893737429d9e) C:\WINDOWS\system32\DRIVERS\termdd.sys
00:08:24:750 1388 TosIde (f2790f6af01321b172aa62f8e1e187d9) C:\WINDOWS\system32\DRIVERS\toside.sys
00:08:24:781 1388 Udfs (5787b80c2e3c5e2f56c2a233d91fa2c9) C:\WINDOWS\system32\drivers\Udfs.sys
00:08:24:812 1388 ultra (1b698a51cd528d8da4ffaed66dfc51b9) C:\WINDOWS\system32\DRIVERS\ultra.sys
00:08:24:906 1388 Update (402ddc88356b1bac0ee3dd1580c76a31) C:\WINDOWS\system32\DRIVERS\update.sys
00:08:24:984 1388 usbccgp (173f317ce0db8e21322e71b7e60a27e8) C:\WINDOWS\system32\DRIVERS\usbccgp.sys
00:08:25:000 1388 usbehci (65dcf09d0e37d4c6b11b5b0b76d470a7) C:\WINDOWS\system32\DRIVERS\usbehci.sys
00:08:25:031 1388 usbhub (1ab3cdde553b6e064d2e754efe20285c) C:\WINDOWS\system32\DRIVERS\usbhub.sys
00:08:25:031 1388 usbprint (a717c8721046828520c9edf31288fc00) C:\WINDOWS\system32\DRIVERS\usbprint.sys
00:08:25:046 1388 usbscan (a0b8cf9deb1184fbdd20784a58fa75d4) C:\WINDOWS\system32\DRIVERS\usbscan.sys
00:08:25:046 1388 USBSTOR (a32426d9b14a089eaa1d922e0c5801a9) C:\WINDOWS\system32\DRIVERS\USBSTOR.SYS
00:08:25:078 1388 usbuhci (26496f9dee2d787fc3e61ad54821ffe6) C:\WINDOWS\system32\DRIVERS\usbuhci.sys
00:08:25:109 1388 VgaSave (0d3a8fafceacd8b7625cd549757a7df1) C:\WINDOWS\System32\drivers\vga.sys
00:08:25:156 1388 viaagp (754292ce5848b3738281b4f3607eaef4) C:\WINDOWS\system32\DRIVERS\viaagp.sys
00:08:25:187 1388 ViaIde (3b3efcda263b8ac14fdf9cbdd0791b2e) C:\WINDOWS\system32\DRIVERS\viaide.sys
00:08:25:218 1388 VolSnap (4c8fcb5cc53aab716d810740fe59d025) C:\WINDOWS\system32\drivers\VolSnap.sys
00:08:25:265 1388 Wanarp (e20b95baedb550f32dd489265c1da1f6) C:\WINDOWS\system32\DRIVERS\wanarp.sys
00:08:25:296 1388 wdmaud (6768acf64b18196494413695f0c3a00f) C:\WINDOWS\system32\drivers\wdmaud.sys
00:08:25:328 1388 WS2IFSL (6abe6e225adb5a751622a9cc3bc19ce8) C:\WINDOWS\System32\drivers\ws2ifsl.sys
00:08:25:390 1388 WudfPf (f15feafffbb3644ccc80c5da584e6311) C:\WINDOWS\system32\DRIVERS\WudfPf.sys
00:08:25:406 1388 WudfRd (28b524262bce6de1f7ef9f510ba3985b) C:\WINDOWS\system32\DRIVERS\wudfrd.sys
00:08:25:421 1388
00:08:25:421 1388 Completed
00:08:25:421 1388
00:08:25:421 1388 Results:
00:08:25:421 1388 Registry objects infected / cured / cured on reboot: 0 / 0 / 0
00:08:25:421 1388 File objects infected / cured / cured on reboot: 0 / 0 / 0
00:08:25:421 1388
00:08:25:421 1388 KLMD(ARK) unloaded successfully

Then, I ran the ATF Cleaner and it said that it "freed 177.621 MBS."

Finally, I ran SUPER and the log from it was:
SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 06/20/2010 at 01:51 AM

Application Version : 4.39.1002

Core Rules Database Version : 5090
Trace Rules Database Version: 2902

Scan type : Complete Scan
Total Scan Time : 01:10:08

Memory items scanned : 312
Memory threats detected : 0
Registry items scanned : 7371
Registry threats detected : 0
File items scanned : 88145
File threats detected : 3

Unclassified.Unknown Origin
C:\DOCUMENTS AND SETTINGS\LISA MORROW\MY DOCUMENTS\UNZIPPED\ITINYSOFTTOTALVIDEOCONVERTERV3.10BREGFILECFF[1]\KEYGEN.NFO
C:\DOCUMENTS AND SETTINGS\LISA MORROW\MY DOCUMENTS\UNZIPPED\TOTALVIDEOCONVERTERV2.1CRACKSND[1]\KEYGEN.NFO
C:\DOCUMENTS AND SETTINGS\LISA MORROW\MY DOCUMENTS\UNZIPPED\TOTALVIDEOCONVERTERV3.10BKEYGENREVENGE[1]\KEYGEN.NFO

#6 kentuckycuz

kentuckycuz
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Posted 20 June 2010 - 01:49 AM

Well, I fixed the volume on the computer. I don't know if it's something a virus/malware caused to happen or not but I just goggled "computer virus that shuts down volume control" b/c it seems like such a weird thing and I wondered if they were related b/c I'd never heard of anything causing that before. I found instructions on "PC Hell" website that gave the following instructions. It worked!! I don't know if the volume control issue is related to all this other stuff or not and hopefully I didn't do anything wrong but at least that's one thing fixed :thumbsup:


Solution

It turns out the problem for this error lies in the Windows Audio Service, which usually starts automatically when the sound card is installed and working. However, in this case the service was turned off. Follow the instructions below to reactivate the Windows Audio service.

1) Click on Start and Run
2) Type the following command and press Enter

services.msc

3) Scroll down to Windows Audio in the right-hand column and double-click on it, you should see a screen similar to this one.

4) Make sure the Startup Type is set to Automatic and click on the Start button under Service Status. The Windows Audio service should restart and the error with the volume control should be resolved.




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