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Norton Disabled


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11 replies to this topic

#1 johnjagr

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Posted 12 October 2005 - 02:22 AM

I use Norton Antivirus. I can still use the update feature and the full system scan, but my "Auto Protect" and "E-Mail Scanning" have been disabled, and I cannot reenable them. My microsoft firewall has also been disabled, and I can't seem to get it back either. My firewall has been down for quite some time, but I think Norton went down when I recently ran "Tuneup Utilities 2006". Any ideas on what I could do would be greatly appreciated.

John

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#2 usasma

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Posted 13 October 2005 - 10:13 AM

I had this problem (long ago) with Norton. It required a complete removal and reinstallation in order to fix it.
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 bar5

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Posted 13 October 2005 - 11:33 AM

John:

Read this from Symantec on Norton AntiVirus and see if any of this may help.

Symantec

Read everything, as it gives you a direct link for Symantec to scan your computer etc. It will also give you instructions how to correctly uninstall/install NAV, if necessary. Hope this will give you a start.

Barb

#4 jgweed

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Posted 13 October 2005 - 11:43 AM

Rather than attempt to fix the Windows firewall, you should install another that will scan BOTH incomming AND outgoing packets. Either Zone Alarm or Sygate Personal Firewall will provide you more complete protection. Using the Net without a firewall is extremely dangerous.
Regards,
John
Whereof one cannot speak, thereof one should be silent.

#5 bar5

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Posted 13 October 2005 - 01:32 PM

Rather than attempt to fix the Windows firewall, you should install another that will scan BOTH incomming AND outgoing packets. Either Zone Alarm or Sygate Personal Firewall will provide you more complete protection. Using the Net without a firewall is extremely dangerous.
Regards,
John


Good point jgweed. I should have told him that. Thanks for posting it for him.

Here are links for them at MajorGeeks:

Sygate

Zone Alarm

Both are FREE

Barb

#6 johnjagr

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Posted 14 October 2005 - 02:51 AM

John:

Read this from Symantec on Norton AntiVirus and see if any of this may help.

Symantec

Read everything, as it gives you a direct link for Symantec to scan your computer etc. It will also give you instructions how to correctly uninstall/install NAV, if necessary. Hope this will give you a start.

Barb



#7 johnjagr

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Posted 14 October 2005 - 03:12 PM


John:

Read this from Symantec on Norton AntiVirus and see if any of this may help.

Symantec

Read everything, as it gives you a direct link for Symantec to scan your computer etc. It will also give you instructions how to correctly uninstall/install NAV, if necessary. Hope this will give you a start.

Barb



Barb, thanks for the advice. I think you inadvertently got me to the root of all my problems. I used the Norton link you provided, and they suggested before doing anything to go to Start then Run and type in "temp" and delete everything in there. There were 13 entries which could not be deleted. I got a message saying "ACCESS DENIED", so now I have to figure out how to access and delete these files. I also took your suggestion on the firewall. Once again thanks for the help!

John

#8 jchedot

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Posted 14 October 2005 - 03:57 PM

Try deleting them from safe mode
I finally got it all together, now if I could just remember where I put it.

#9 bar5

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Posted 14 October 2005 - 04:10 PM



John:

Read this from Symantec on Norton AntiVirus and see if any of this may help.

Symantec

Read everything, as it gives you a direct link for Symantec to scan your computer etc. It will also give you instructions how to correctly uninstall/install NAV, if necessary. Hope this will give you a start.

Barb



Barb, thanks for the advice. I think you inadvertently got me to the root of all my problems. I used the Norton link you provided, and they suggested before doing anything to go to Start then Run and type in "temp" and delete everything in there. There were 13 entries which could not be deleted. I got a message saying "ACCESS DENIED", so now I have to figure out how to access and delete these files. I also took your suggestion on the firewall. Once again thanks for the help!

John



John:

Here is that link again. I clicked on my own link I gave you and that was not the document I originally gave you. I don't know what happened. It should be doc# 2003091710234206 dated 10/7/05 title says "Auto Protect displays OFF and email scanning displays error"

Symantec-Auto Protect

Barb

#10 johnjagr

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Posted 16 October 2005 - 01:30 AM

Barb, Good news! I folowed your new link, and got Norton back to normal. Now I just have to find a way to eliminate smitfraud-c.

Thanks for the help,

John

#11 jgweed

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Posted 16 October 2005 - 05:28 AM

There is a self-help guide to removing Smitfraud on the BC forums:

http://www.bleepingcomputer.com/forums/t/17258/how-to-remove-the-smitfraud-generic-zlob-quicknavigate-virtual-maid/

Regards,
John

PS, if you use the reply options at the BOTTOM of the post, you avoid quoting within quoting within quoting (replying with quotation isn't all that necessary in a short thread like this one).
Whereof one cannot speak, thereof one should be silent.

#12 bar5

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Posted 16 October 2005 - 07:42 AM

Barb, Good news! I folowed your new link, and got Norton back to normal. Now I just have to find a way to eliminate smitfraud-c.

Thanks for the help,

John


John:

You're welcome.

jgweed:

Thanks, did not know that about the quotes.

Barb




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